Customer Ratings & Reviews

Joey did a phenomenal job explaining options that were best for me in my house and given my circumstances. He is top notch and should be recognized for his exceptional work!

She was very communicative and made the process easy. She was thorough but quick and friendly.

Though I have specifically reserved in home consultation, on the day of appointment I was waiting for him and guy called and started explaining entire security system. When I said it was supposed to be in home consultation, he simply declined to accept his mistake and said it is suppose to be online only. And now I am getting feedback for in home consultation.

Daniel was extremely knowledgeable and helped me pick a tv and sound bar I am very happy with.

In home was scheduled way out, 4 weeks. I guess their busy, or short of people. Consultant focused on my home auto video system, Control 4, only. He set up another sales person to talk to me about that but never got back to me about anything else! ??

Do it! So great to have dedicated time from a personal consultant to answer all your questions. Because it's in your home they are also able to give highly practical advice.

The in-home consultant arrived as scheduled and we quickly explained the situation and what we would like. The consultant understood and said he would send us a quote. A week later I had to email the consultant and ask about the quote. The consultant replied that he had the quote but for some reason never sent it. He then sent the quote. We revised the quote and sent it back. We never heard from the consultant about the revisions, so we just went into the store and ordered the equipment and installation. The TV mount turned out to be a very poor choice — but it’s on the wall.

The 2 guys who showed up to install the $7000++ of appliances I bought from Best Buy were nice and courteous but they were totally incompetent and I am not happy with the job at all. I have been trying to have Best Buy return to install them correctly but so far I've received no satisfaction.

Need help selecting a Sonus support product. As usual Kyle provided a number of solid choices

They were courteous, informative, and gave me options on how I wanted the mount and tv setup.

I was only somewhat prepared to explain what I was looking for. The consultant listened, set up a store visit but didn't hear what I was saying. New to streaming and such, devices he directed me to were the most expensive and not what was best for me.

Our sales rep from Best Buy was ok when she came to our house to try and sell us the Best Buy equipment. Which we bought from her over $2000 worth of equipment, however after we agreed to purchase the equipment I had several questions and issues with our purchase. I emailed her and left her voicemail messages to her. She never responded to any of my messages. Definitely would not have made the purchase if I knew the service was going to be this poor!

Extremely helpful person; helped us with all our questions and needs on various appliances.

Very friendly and professional. Arrived promptly and working very quickly to the job done.

The person who came to my shop was knowledgeable and gave me different options. If you have doubts about a product I recommend asking Bestbuy to sent you someone. It Free

Everything was great, I would Recommend all Best Buy services to everyone they are awesome!

Needed help with Thermostat installation. Representative was nice but failed to do a thorough job. He left the thermostat not mounted on the wall And stated he was not allowed to drill the wall to complete the job. When I arrived home noticed there was a metal plate that is used to mount the thermostat on the wall. I had to take everything apart and reinstall. Its an easy job so not a big problem but im sure my parents would not be able to correct the issue. He also took the screw driver that comes with the thermostat.

The refrigerator was was delivered on September 14th. Delivery was flawed as all was not assembled and few instructions given. Did not work well so called and got repair person two days later and checked - seemed ok. Last week temperature fluctuating wildly (10 degrees) if door opened for over a minute to load or actually use the fridge. Now new repair eperson scheduled for next week, We want a NEW fridge and want to upgrade to a more reliable brand.

We were upset from the beginning because we were not told it was going to be a virtual in home consultation. But we decided not to complain due to the pandemic. I received the confirmation email and waited to receive our phone call. We never received a call or an email from anyone. So we ended up making our own decisions and bought our equipment somewhere else. We were very disappointed with the service we received. We have never had Best Buy treat us like this a n the past.

I had two requests, recommend a wall mounting kit and schedule install, and get instructions on how to utilize the smart features on my new Sony Bravia. Was told to basically just pick any wall mount and it would be fine, and he would quote me a few and schedule the install, neither of which ever happened. Never heard from him again. For the second item, he informed me that none of the smart features really works and aren't really useful and not to worry about them.