Customer Ratings & Reviews

Appreciate evaluation before I make my purchases to update my kitchen appliances. It was a great help towards making selections that will fit in my kitchen and budget.

I scheduled an in-home consultation (via phone) for Father's Day afternoon while my son was napping. After about 15 minutes when nobody had contacted me, I called the number for my consultant. It went to his voicemail. I left a message. I then e-mailed him. No response. The next day, I found a general e-mail for in-home consultations and asked what happened. Again, no response. The very first follow up to my call and multiple e-mails was a request for a rating/feedback. You can understand why I have nothing but negative remarks. I'm planning to go with another retailer.

I was worried about the size of refrigerator that would fit in my house so I had an expert come out to measure and when the refrigerator arrived it did not fit. They had already cut the cords to my old refrigerator so I had to keep the refrigerator that didn't fit until they could bring me another one. So frustrating to have to take off three days of work to get the right refrigerator.

We needed help with our sound issues and the consultant helped us create a home thester

while computer was a used one, the tech was helpful in directing me with what to do next

All was good he was very helpful to my needs and to what I was looking for in a system.

Although the TV was installed, he did not answer the list of questions I left. He didn't really explain many of the details of operation to my wife.

The consultant came to my house on November 16th. We discussed everything I wanted to do. She said she would send me an estimate of what it would cost to get my wifi increased downstairs and out in my backyard. I never heard anything. I called the IHA number on December 3rd and was told to call the consultant on her direct line. I called her immediately and it went straight to voice mail. I left a message for her to contact and let me know why I never heard from her. Again I got no call back, email, or anything. I thought they could help me with my wifi and SMART home needs/questions but if they will not follow up, I would not waste my time.

So far the refrigerator works great have not tried my washer and dryer yet also haven't used the dishwasher either because of remodeling

I was not pleased by the team. I was asking about a home security system and they didn't even walk around the house or yard to look at the location. I was promised an email back with a quote that I never received. Very disappointed!

Initially the service with our Home Consultant was prompt and courteous. Once we started having problems, the Home Consultant has been impossible to reach. Since the day before Thanksgiving when the first appliances were delivered (and the refrigerator was NOT) until December 9th, the day after the WRONG refrigerator was installed, I had texted him almost every day with no response. After Dec. 9th, I have yet to hear from ANYONE at Best Buy regarding what is to be done with replacing this appliance!! I want to be contacted by the corporate office ASAP!!!!

Audio receiver was connected but there is no AM/FM configured. Also Best Buy sales person gave a quote of $180 but actually charged $200 for the yearly Tech support. Several calls to the sales person are not returned.

I did not get a response from the consultant about my dissatisfaction of the product soon after the installation was complete! I felt I was ignored.

Was great to begin with and everything went well, but after we bought our tech and complained that we were not satisfied, we heard nothing back from anyone. I left several messages and still nothing back... the best buy total tech keeps saying someone will call me back too, but this has been my third time calling and still I don't get any call backs from anyone. Terrible service. Would not recommend.

They set up my TV and my surroundsound and also upgraded me to a better Internet system. Amazing service and very helpful and curtious

Adam came out to see our tv location and to upgrade with new technology. He was very knowledgeable about all the new televisions and all the others devices to add.

He was very patient with us as we flip flopped between several washer and dryer sets.

We scheduled an appointment for home security system; 30 minutes after the appointment window was over I called to check on ETA. Apparently the technician didn’t receive the appointment request, so didn’t call or show up. While We’am did come by the following evening for consultation, he didn’t really provide guidance for best placement of cameras and lights- he just recommended Ring. I have followed up twice with email but haven’t received a response or quote. We have used Best Buy Geeksquad in the past, but this was not a good experience.

Chance was fabulous. He listens very well to what my needs were and accommodated them

The consultation was wrong, cost me 10,000 in equipment that is not compatible with what i needed to be done. Then the consultation person and geeks people are not in line on the products sold to me, ans couldn't wire the products. I know the sale people work of commission, but please make sure they are talking to the geek squad before they sale products that cant be used