Customer Ratings & Reviews
- SKU:
- 5480600
to a friend
Horrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Met with in Home tech. Was looking to buy TVs, hang TVs, connect computers, buy nest cameras, install and purchase smart home systems all for new home. Was given a text on the spot of this 1 Full Motion Mount $199 40 or 50 inch TV - $649 1 Tilt Mount - $99 1 Eero Pro Router -$499 1 Doorbell Cam -$249 Lutron Smart Switch 2 - $350 Hue Ambient - $ $200 / 23 per bulb 2 Ring Flood Camera - $500 36x77 inches for wash dryer bay Wall 29" depth NEXT STEP: Conference Call Monday, July 16 7pm Really. No model numbers, no product information, no options. And to boot never called me. Thanks for wasting my time.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Phillynow – I apologize that your proposal wasn’t as detailed as you had hoped, and that your Advisor never called you back to set everything up. This isn’t at all the kind of experience we want to give our customers with our In-Home Consultation service. Please give us a call at (800) 548-0828 and we’ll see if we can help you get all of the details so you can make a decision on your purchase.
Rings and cameras were the best investment ever .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek team was patient and professional. Made sure everything was up and running properly. Also gave excellent instructions on how to operate and view?
I would recommend this to a friendIn home consultations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My in home consultation was extraordinary. Erin was professional and so easy to work with. Because of him I have continued to purchase items from Best Buy
I would recommend this to a friendGreat consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome service and extremely knowledgeable!! Will provided some helpful tips
I would recommend this to a friendHome Entertainment made easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great consultation, very detailed down to the last cord. Got everything I needed. Didn't have to spend anytime in the store and got professional advice.
I would recommend this to a friendEXCELLENT INSTALL SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Microwave is very good. The install service as excellent. The Microwave we purchased is awesome. Very quite but has excellent heating capability.
I would recommend this to a friendGreat customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job! Very helpful. Process was very easy and everything arrived on time.
I would recommend this to a friendWasher and Dryer were scratched
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people that dropped off our washer and dryer scratched both when they put them in Laundry room.
No, I would not recommend this to a friendVery poor customer support and access
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased products we didn’t need (bracket) that cannot be returned upon the advice of the Sales Geek Squad representative. The techs were pleasant and helpful but the Soundbar offline within minutes of their departure. Now two weeks out with no help from Best Buy, awaiting second appt (first request and appt shelved because they sent the wrong g type of tech). Currently on call > 30 min to have scripts read back to me
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second rep assigned. No results. Sold useless surge protestor, inferior to the one I had, made promises that receiver would be installed, changed date next day to months later to day after Christmas. Never returned calls, have never heard from him, I cancelled the service and returned worthless product.
No, I would not recommend this to a friendTotally Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your web site and support have been awful. We have a large TV pickup/haul away that continues to get cancelled and we cannot reach anyone to find our how to get it done. Tried to reschedule the pickup yesterday that was supposed to be done on April 19th and instead of rescheduling the pickup, it reschedule the remote setup that also still needs to be done. I am totally frustrated and need someone to help set this up and get our large job done!!
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I’m sorry to hear you are having trouble with your old TV haul-away service. Please give us a call at 1-888-237-8289 so that we may discuss this further and get things corrected for you.
Outdoor TV Nirvana
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need help with outdoor tv. Consultant gave an excellent advice and solution.
I would recommend this to a friendWe felt confident about our choices and purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The help we got about installing a large TV was invaluable. Thank you David.
I would recommend this to a friendFantastic.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jesus did a fantastic job. And a very patient person. Thank you very much.
I would recommend this to a friendThe Usual,very nice in the beginning and Bad later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice at selling moment,afterwards they wont resolved a credit problem
No, I would not recommend this to a friendGreat service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your tech was able to diagnose the problem within 2 minutes and it was fixed
I would recommend this to a friend0 stars would be to much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst experience of our lives. We still are not finished and it has been going on for over 2 months. We spent A LOT of money and it was a huge mistake. The wrong equipment installed: but the installers caught it after I asked them to check when they got back and there was a mistake. The SONY products they sold us are the worst. This was purchased through their Magnolia custom part of the store. I am asking for a refund on everything. Complete waste of time and money. Never again.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
David was very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.David was knowledgeable, responsive and very helpful with my tech decisions
I would recommend this to a friendCame out for consultation and never heard back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went to Best Buy and scheduled a in home consultation for a home security system and smart thermostats. The technician came out and spent a good hour with us giving us his suggestions and we were told he would go back and figure out the price of different systems that he thought would work well for us. He told us he would email us back in a couple of days. Never heard from them. This was way before the Covid 19 quarantine. We feel a little uneasy after showing someone through our whole house doors and windows that could have been vulnerable.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Mason sonos install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they were exceptional and efficient... friendly and answered all questions
I would recommend this to a friend