Customer Ratings & Reviews

Time well spent, and very knowledgeable on products and placement.

This in home consultation was not of any help for my situation & the bestbuy consultant had nothing but ideas for selling me a expensive system that would not solve my dilemma. So the effort was wasted

The process of getting a new projector and sound system that would work best in our home was very easy. Our in home consultant was great!

Zach was very helpful and able to work around my purchasing needs.

I needed a new refrigerator and they did an absolutely amazing job

One of the worst experiences ever! I was sold the wrong components and also over sold on a simple HDMI cable for $100.00 that I did not need. The entire experience was a complete disaster. I even went so far as to complain to the General Manager of the store where it all originated from, and the GM never bothered to return my phone call

Train wreck. Unprepared. Didn’t arrive on time and date as initially scheduled. Didn’t get the proposal within 48 hours as promised. And when I did receive something, which was a month after the visit, it was a price quote, with no detail on the products or services related to the quote.

Excellent customer service. Very helpful with our kitchen remodel.

The gentleman was pleasant and seemed to be interested in my home AV project, but never followed up. I wasted my time and energy. I won't use this service again and don't recommend it to anyone who values their time.

The person who came for in home consultation seemed disinterested. Absolutely no follow up after asking multiple times. I even went to the store where they promised that someone would get back to me but nothing. It almost seemed like they had too much business to care about a piddly $5000 business. This was by far the worst customer service experience I had all around where even the store manager didnt do anything.

Lucia was very nice and helpful. She did everything professional.

Excellent service by Neeko, Justin and Will!! Great to work with!

Geek Squad communication is great and their service is fantastic.

I asked geek squad to come to my home to give me a price on a home audio system and a WiFi extender system , the tech came out and was very knowledgeable and friendly, he said I would have the quote in a day , so I called the next day and nothing, I waited another day and called again they couldn’t find it , so I went to my local store and they couldn’t find it either, I never got a follow up call, or email. I reached out to another company and they came right out and gave me a quote on site and started the job within the week. Very disappointed in Best Buy.

Extremely disappointed with your communication by phone and email.

Rep had basic knowledge you could google. You can sometimes get better info walking into the store, a real crap shoot. Appreciated there wasnt a hard sell and rep was friendly.

Rep. Got the info I needed to make the buy. Excellent service.

Very kind and professional. I highly recommend and I am pleased.

Phenomenal. Robert customized my appliance and equipment needs

This is my 2nd consultation that Ive done and have purchased several products. Very poor communication. Hardly ever responded to texts or emails. My remodel is now completed. I did not receive a $110 mount I paid for. Since I ordered all of my products a couple months ago, I can no longer get a refund or a replacement. Awful service. I requested to cancel all of my installation since I will have someone else do it. Its still not cancelled.