Customer Ratings & Reviews

The in home consultation is useless. I was chasing them down for a few months. The recommendations they gave me were for one product/company Best Buy is contracted with. So it really isn’t a non biased view. I gave him things I wanted and that didn’t matter since he only had one product offering. After a demo at the store, he followed up 3 weeks later. This is not worth the time or effort. It could be a great service if they truly were nonbiased. They have a ton of products in the store, not sure why they aren’t helping you find the best solution with all products they sell.

The representative seejed knowledgable but never followed up despite repeated emails.

We had an in home security consultation before purchasing a Ring security system. A doorbell camera, a floodlight camera and two additional cameras were recommended. We purchased based on the recommendation. When the installers came yesterday, we learned that the doorbell camera and floodlight camera combined covered the entire front of our property (all we were looking to cover). We found a place in the back for the additional cameras instead of the hassle of going back to store to return. Shouldn’t consultant know how much each camera will cover?

Very poor service from him, won’t respond to messages left to return our calls. Therefore we cannot get questions answered even his phone recording when it answers is giving incorrect info, if he is too busy or doesn’t care to work with us he should give our account to someone who does, couldn’t be more disappointed with him and feel the money we spent which was substantial should have been spent elsewhere

Made two different appointments and each was canceled the day before or day of, respectively. After explaining that I needed someone to come out to help me determine the number and positioning of security cameras, I was told they can not do that legally. The Geeksquad contractor that was supposed to come out, Nick, promised he’d have someone call me to address the situation. It never happened. I called his number and left two messages with no response at all.

Needed help with price adjustment as the price dropped multiple times. On sending repeated emails- i received no response.

Geek squad sent to reverse refridg doors on new Samsung unit said they could not be reversed and instead reported to dispatcher that they couldn't do the reversal because the screws on the doors were stripped. not true. I confirmed with orig sales people the doors were reversible. And the tech guys never removed a tool to justify a claim the screws were stripped. Now I have to wait to hear from you when new team might be sent to reverse the doors. Don' t send the same two guys!

Great install. Quick and efficient. THis sis a dumb review.

The "Home Expert" was far from and expert, and seemed like he knew everything , just didn't listen to what I wanted, and that's all he did . He did not make any recommendations from my questions or suggest any thing different then what I wanted. He spent less then 10 minutes with us to inform us of what we should get as a "Consultant" should , sit and go over my wants and needs for security.. As a TPC customer we were very dissapointed !!!

Communication leading up to consultation was excellent. Nate was extremely helpful with finding the right products to meet our needs

Excellent advice and very professional. Would highly recommend.

It went horrible. First of all the rep didn’t even show up at home for appointment and just called. I proposed what I am looking for but he recommended something else even though I said it won’t. As expected the installer who came home said it won’t work wasting my time and energy. Overall it’s horrible experience with the consultant who is neither customer savvy nor an expert.

Someone from the Best Buy team has been out at least three times and the system is still not working properly. For example, currently the volume on my cable tv works but the picture is grey (i.e. there is no picture). This has been the issue from the beginning and every technician that has come out has recommended a different solution and none of them have worked. I've lost confidence in their ability to fix the issue and am no longer sure how to get the system to work at this point.

Kyle Dolan was patient in helping me set up the room I wanted

Consult was fine. Install yet to happen. Sent techs that could not do job, referred to another group. Scheduled for mid February now

Sales consultant was great and informative. She was I. Time and made follow up phone to make sure the product was set up correctly.

My mother needed a new laptop and Zee was incredibly helpful.

Please stop this nonsense. I have filed so many of these Bests Buy reviews. My experience was not very good. That is all you have to know

Professional and expert knowledge on devices being installed

Needed help with a bedroom TV and sound bar system. Very poor follow up to my questions. Decided not to pursue.