Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 5 out of 5 stars
Wanted a new modem and router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was helpful. Guy who came to install disagreed with his recommendations tho. Stuck to his recommendations and I’m glad I did.
I would recommend this to a friendRated 2 out of 5 stars
not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was more of an up-sell than anything else. The person showed up without a computer or any kind of software to determine what would be the best location for surround sound speakers. Not impressed.
No, I would not recommend this to a friendRated 2 out of 5 stars
He never got back to us with a quote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant did come to our home. Said he would work up some quotes for us and get back to us. This was several months ago and we have never heard back from him.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No experience ?or they just don't care?????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the worst experience ever!!!!!! I still don't have an installed trim kit and they sold me a $2000 microwave what a rip off!!!!!! I think the knowledge and expertise and outsourcing that Best Buy is offering is definitely the worst
No, I would not recommend this to a friendRated 1 out of 5 stars
No one followed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were ready to purchase an entire home package. One guy showed to survey our home for literally 5 minutes. We live in an 8000 sgft home and he only looked at the first floor and said someone would call me. That was months ago. Really poor communication and BBY is not serious about their smart home sales and service. What a joke good luck competing with a company that actually wants to sell something
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for your review, and for inviting us into your home. It’s important that your space works for you. I apologize that you were left feeling that the advisor didn't care enough to listen to your needs. We would like to help ensure that we’re making recommendations that fit your needs. You’re welcomed to give us a call at (800) 548-0828 to discuss next steps.
Rated 1 out of 5 stars
My advisor was completely unreachable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My advisor never returned call, texts or emails after the consultation. He quoted me a price for a new appliance and never set up an opportunity for me to actually purchase it at that price and schedule its delivery along with the other appliances I ordered from him during the consultation. He completely disappeared! I called the home advisor main number at Best Buy two days ago to “escalate” the matter and I’m still waiting on a return call from a manager to get this resolved.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Our Consultant Was Unresponsive After the Visit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lance Daramy provided helpful insights when he visited our house and helped us with home security cameras. However, he did not get the order right, forgetting to include installation, and he did not respond to two e mails and two calls. I ended up needing to go back to the store to get the order changed and to arrange for installation, which is occurring 3 weeks after his visit.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 5 out of 5 stars
Living room theater system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We Needed help and the geek squad techs were very helpful
I would recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After investing time in this, it resulted in nothing happening. I did get a quote after 2 months of waiting for it. I asked to proceed with an order for a double wall oven and a downdraft cooktop including installation. NOTHING. I did not even get a response that the in home consultant was interested and did not take my order. The in home consultant knew that my oven was completely broken. many months passed by. Finally I just ordered it myself online. I will never use your in home consultation again I dont think. Just a complete waste of time.
No, I would not recommend this to a friendRated 2 out of 5 stars
KNOWLEDGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should not know more than the technician. A technician who was familiar with theOLED TV should’ve come out not someone with little knowledge. I love the GEEK squad BUT this was awful
I would recommend this to a friendRated 1 out of 5 stars
Could not get services done.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all it was good, unfortunately the “expert” Left me hanging after the in home consultation. Tried to get in touch with him in many different ways, calls text, emails, even went back to the store and asked regarding the services I requested. I was trying to have to mounted TVs , a surround system install, security cameras, security system, smart locks install and some smart lights on a pool area. Could not get the services done so had to go somewhere else.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
Late for 4 hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love bestbuy But I need to say this Appt was at 2 pm But no one come until almost 7 pm I texted him later after bought the stuff at bestbuy , never get text back
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Best Buy representative never followed up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy representative showed up late for the consultation. Made several recommendations to be included in a proposal. I never received a proposal even after emails sent to JR Woodard. I also followed up with my local Chesterfield store to ensure JR was still employed. I was told yes and that he would get my message and return my call. Never received a response. Really disappointed as I have been a loyal customer of Best Buy consultation services and product purchases based on previous excellent service.
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Dave
Rated 5 out of 5 stars
Great Job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brian and his tech team were honest, helpful and prompt!
I would recommend this to a friendRated 2 out of 5 stars
Not that experienced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up and great communication but not that knowledgable with speakers and Alexa. She had to leave and schedule another person. I ended up returning all my Bose and Alexa devices instead.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Motor49 – I apologize that your In-Home Consultation didn’t get the results you were expecting, and that your Agent wasn’t as knowledgeable as she could have been on the products you were curious about. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can get someone else out there to find you a solution, if you’d still like to.
Rated 4 out of 5 stars
Knowledgable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got everything all set up (TV,Stand,sound bar) and then realized we had an analog TIVO. Will not work with digital TV. Lady was patient and just had too many things to overcome.
I would recommend this to a friendRated 5 out of 5 stars
Sale Rep, Ms Lashonda Gertman, “Five Star”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ms Gertman, was very professional and knowledgeable....
I would recommend this to a friendRated 1 out of 5 stars
Waiting for months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a in home consultation to install outdoor security camera system. A representative named Max showed up and was polite and respectful. However that's all the further the process has gone. I made an attempt by text to contact him a week after my quote should have been provided but never received a response. I still have not received a quote or any contact from best buy or the rep that came to my house. What started out as a nice process has been nothing but a total waste of my time. Would not recommend Best buy for in home services.
No, I would not recommend this to a friendRated 2 out of 5 stars
Consultant seemed disinterested
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the consultant realized that already made a few purchases, including our TV, he became disinterested and admitted that was because he would not benefit much because of that.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share this feedback with us. Having a consultant tailor your home theater to your home and desires should be a pleasant experience, and I apologize if this wasn't. We would love the opportunity to provide you with a better experience, so if you're still in need of services, please call us at (800) GEEK-SQUAD or (800) 433-5778 so that we may assist you with scheduling.
Rated 5 out of 5 stars
Good consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent information by kyle. Very knowledgeable guy.
I would recommend this to a friend