Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 5 out of 5 stars
Provide Expert Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a fridge with the right specifications to fit in a narrow opening. The consultant came up with a great product for us
I would recommend this to a friendRated 1 out of 5 stars
innacurate labor quote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the advisor who came to the house was very polite and professional, seemed to be knowledgeable. this was for a home sound system. he estimated a $3000 labor cost. we then met with the advisor in the store to look at various systems. using the same information as we gave the first fellow, the in store advisor estimated the labor installation to be $7000. quite the difference. not knowing which was an accurate assessment of the work to be done, we have elected to go elsewhere
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We are glad that you were able to get the services completed, even if it wasn't with us. If you would like, you can give us a call at (800) 548-0828 for a more in-depth review of your consultation and any further assistance.
Rated 5 out of 5 stars
.sales teck at best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.John was very help full..very pleased with the service
I would recommend this to a friendRated 5 out of 5 stars
New TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Courteous, professional, understanding, accommodating.
I would recommend this to a friendRated 1 out of 5 stars
Awesome TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is awesome! Your so called geek squad suck. It was one in home consult after another and they were not good about emailing me back in a timely manner. It took a month and a half for installation and for us to enjoy our new TV. It was a horrible experience. I would recommend the TV but not your installers. They act like they don’t know what they are doing.
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was unable to determine the exact correct size for our replacement wall oven, nor did he ever arrange for someone to do so. Waste of time.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for taking time to let us know how your in home appointment went. It is always our goal to provide answers while in the home. There are some circumstances where our advisors are not able to give a definite answer in the moment, but they should always follow up with a resolution. I apologize that you never received the resolution for your wall ovens. Please contact us at (800) 548-0828. We would love to follow up and get you taken care of.
Rated 5 out of 5 stars
stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.consultation went as planned and delivery was on time
I would recommend this to a friendRated 1 out of 5 stars
Non stop problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had non-stop issues with my install and a poor experience trying to get help. My consultant and my installer have the same days off so I went online for my total tech support. I attempted to use the online chat and they could not help me. I then called the 800 number and got transferred twice then hung up on. The installer came back out to finish one job and the products he brought were defective, so I still don't have a working tv in my master bedroom. So far my experience with Best Buy has been a total let down.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We’re sorry for the poor experience you had with your recent consultation and installation. Your best resource moving forward will be your consultant, who should be able to work with you to find a solution that works. If you have trouble getting in touch with them, please reach out to your local Best Buy store for assistance.
Rated 5 out of 5 stars
Vito from Beverly Hills
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As always the “squad” was friendly and knowledgeable
I would recommend this to a friendRated 2 out of 5 stars
In Home Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The information was great but I never received the estimate nor comparison between Ring and Arlo security system/cameras/equipment.
I would recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure what in home consultation this has me reviewing because we didn’t get one. This may be mixed up with someone else.
I would recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Poor Analysis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help with our home theatre and a basic 60' TV for the living room. The technician then advised we needed a universal remote, suggested the home theatre system, and proposed the new TV. However, when it came to install day everything was a fluke. The TV couldn't be mounted on the current mount, the remote could only be used for certain functions, and in short was a big waste of time.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 5 out of 5 stars
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv and service,excellant all around,very happy
I would recommend this to a friendRated 5 out of 5 stars
They were great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job. Super polite and knowledgeable
I would recommend this to a friendRated 5 out of 5 stars
Television dilema
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Edge was honest and knowledgeable of our situation.
I would recommend this to a friendRated 2 out of 5 stars
Not much help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The assistance was only fair. I had two projects that I needed quotes for service on and I only received one. The consultant failed to send me a quote on an antenna reception fix.
I would recommend this to a friendRated 5 out of 5 stars
TV consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Edge was very knowledgeable, patient and courteous
I would recommend this to a friendRated 1 out of 5 stars
No communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came to my home and went over what I needed and he never followed up to let me know that the day I was supposed to have my items installed they would not be there because the items had not yet arrived to the store, so I took off from work for nothing and then he still never followed up again. I canceled everything. I know with Covid things are much more difficult to get, however to pick up the phone and communicate there is no excuse for this.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 5 out of 5 stars
Our consultant was well informed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable helped us get a surround system
I would recommend this to a friendRated 2 out of 5 stars
Not satisfied…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultation happened but there was no follow up. Once I finally received the consultation write up it was incomplete and incorrect.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828