Customer Ratings & Reviews
- SKU:
- 5480600
to a friend
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to see the best way to put up a home theater in my family room. He looked at it really didn't give me any ideas except the ones that I gave him. Didn't measure anything no suggestions on what I could use for speakers where they should go what size TV I should have. It seemed like a complete waste of my time.
No, I would not recommend this to a friendGreat Installation & Set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did a great job with installing the wall bracket to hang our tv, set and connecting the stereo.
I would recommend this to a friendFelt taking advantage of!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant sold me items that later thanks to the installers of my bestbuy t.v. told me i didn't need. It was apple T.v box. I found out that it doesn't have altice.i need that cuz if cable importance.
No, I would not recommend this to a friendPoor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant had poor knowledge of the products and installation procedures. The entire purchase I want to return as they are not suitable
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .In reading over your comment, it sounds like you’ve had a less-than-stellar experience with your in-home service. We know firsthand that projects of this nature can take a toll on not only your time and money, but also your own personal life. Something seemingly simple can become quite the project as every job tends to come with its own unique hurdles or grievances. We want you to know that it’s our job to lessen these burdens to the best of our ability. We welcome you to reach out to us at (800) 548-0828 so that we can take an in-depth look at everything and, if necessary, stop by for another visit to ensure we’ve crossed our t’s and dotted our i’s. We want your plans to be executed to their maximum potential just as much as you do, and we’ll do what we can to ensure that is the case.
Nice service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The free home consultation is a great service to ask questions and get professional advice on electronic setups
I would recommend this to a friendNo help at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We requested an in home consultation for mounting a new TV - "Shane" came to our home, promised an engineering report & sugestions for mounting and installation within the next 2 weeks. We received nothing & no follow up.
No, I would not recommend this to a friendLG Products are awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My in-home consultant was great! Highly recommend this way of purchasing appliances without being overwhelmed!
I would recommend this to a friendMr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher does not dry glassware. Requested help as installation person was a contractor who was not helpful. Had an appointment today but person who showed up was an installer and not a Geek squad person.
No, I would not recommend this to a friendExpert consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy that showed up was knowledgeable but was a very aggressive salesman. I ended up canceling some of the things he signed us up for.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .In reading over your comment, it sounds like you’ve had a less-than-stellar experience with your in-home service. We know firsthand that projects of this nature can take a toll on not only your time and money, but also your own personal life. Something seemingly simple can become quite the project as every job tends to come with its own unique hurdles or grievances. We want you to know that it’s our job to lessen these burdens to the best of our ability. We welcome you to reach out to us at (800) 548-0828 so that we can take an in-depth look at everything. We would love to hear more about this.
Great receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the receiver Genti was great explained everything. Very professional and very very nice. Did a great job
I would recommend this to a friendIn-Home Consulation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant came over an hour late , not knowing much , never came back with an estimate and I have to call him 5 -6 days later to ask for it !
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Pressure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I was trying to get feedback on a mesh internet system for my home, I continually felt as though the focus was trying to be sold additional items for a future date.
No, I would not recommend this to a friendgood price on TV but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy never measured to see if tv mount would fit in the entertainment center. So when the guy arrived to install he couldn't. I had to return everything.
I would recommend this to a friendBrand response from Fey, Best Buy Support
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance. ^Fey
Terrible wattage, old style buttons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. Told by consultant to order a microwave and a matching trim kit which did not work. They don’t even make a trim kit for my model! Now stuck w trim kit.
No, I would not recommend this to a friendNot Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the day you and your partner came to my house, I have had nothing but trouble. The installers did not show up. I went to the burbank store and bought the product I wanted there, The installer was late. The product is not working properly and I am waiting for the installer to come again today.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I can understand that having delivery delays and difficulties can be difficult. Please give us a call at (888)237-8289, visit in store, chat online at our website, Facebook/Instagram Best Buy Support, or Twitter @BestBuySupport for more assistance.
Sold a broken laptop, would not return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me a broken product that did not shows signs of irregularities due to the nature of how electronic components can withstand heat for a certain period of time. Which happened to be after the 30 day return policy. Apple replaced several components to knclude a Logic Board, touch display bar, and battery. Best Buy told me they could give me less than a 3rd of the price paid. I will never shop there again.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Very please with our purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the cameras installed we feel better about our overall safety and awareness of whats going on around us.
I would recommend this to a friendBad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Field manager and filed agent both were worse. First got the open box item though we paid full price. Second time nobody showed up even after passed 8 hours window we waited from 2 pm to 11 pm. Field manager who was assigned to us very irresponsible. After all this hassle she was asking to take 75$ of gift card even after we bought 8 k worth of stuff. Shamelessly. They keep pretending that first refrigerator wasn’t open box even though their own notes says it’s open box item. Very bad experience.
No, I would not recommend this to a friendwent local
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your local guys were ok but the magnolia team was horrible. I went with a local company who offered much better gear such as savant at a better price.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thank you for reaching out to us today. Our goal is to always provide our customers with the best services at unbeatable prices. Due to the various levels of complexity with every job, the pricing to complete a service can vary substantially. Our In-Home Advisors do their best to give you the most accurate pricing that fulfills all of your needs. Should you feel that the pricing is not within your expected range please feel free to reach out to your dedicated Advisor to see what compromises might be possible. ^Joe
Horrible nightmare experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not know what they were doing. Called last minute to change consultant. Ordered a microwave that would not fit and then said I needed a custom kit from another company. Could not cancel order because consultant did not call me back until the next day to cancel even though I was told that she would return call right away if I had any questions or concerns. Called Lowe’s after and had everything done perfectly.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.