Customer Ratings & Reviews

We were first being helped by a associate and then somehow Carl took over and assured us our open box tv had everything in the box but when we got home to open the box there was no stand for it. When I called him and left a message he never returned my phone call. Very unprofessional and seem to just want to make a sale.

It has been weeks since the in home visit and we have not received any communication from the representative despite a phone with a message from me requesting the status of the proposal. Initial impression of representative was good. Follow up by representative is very disappointing.

Dan did an excellent job of being an in-home consultant but the follow up was zero. He was supposed to call me the day after installation and he was supposed to make certain that my installer had my complete bill of sale of which neither one happened. I have called him and I have emailed him with no response so far.

So I get an email that my "Consultation with a Best Buy Home Expert" has been scheduled (for a date that has passed more than a week before). Problem is, I never requested a "consulatation", nor did one occur. THIS IS EXACTLY WHY I NORMALLY DON'T GIVE MY PHONE # OR OTHER PERSONAL INFO TO RETAILERS. PLEASE STOP DIGITALLY STALKING ME, WORST BUY!

He was very nice and he knew a lot about the products I was looking for. Television and a refrigerator

Worst service ever. You don't give me enough space to write it all down. Bottom line I have an exchange in my house, but they delivered a new one to my garage, No order to install or take back the original purchase. Call me

It started off great but we never received any meaningful follow through regarding pricing or options and I had to continuously contact the person and still never received the information I requested. I had to go to an entirely different store to get what I wanted. I have used these services before and came back specifically because of my experience. The ball was seriously dropped on this one.

I bought the Eros WiFi booster as part of inhome consultation recommendation. Never received follow up even though I called and asked questions and was ready to order products. I did go to Best Buy and purchase recommended product though. I see no improvement in connection speeds. It was supposed to help my camera which I put on my garage so I could see friends picking me up. They are here and at the door before I know it. Very unhappy with product and hyped consultation service

This is the second time I was upset about the service I had received and tried to contact my salesperson and was not called back, no contact. I have spent over 1,000 for my security system and will not use this salesperson again. Yes man that does not follow through on what was discussed and agreed during consultation.

Their electronic install program stinks, The people are basically rude, over scheduled, come from a variety of install companies, many are poorly trained, unable to communicate with installers in other install companies. This creates a problem if there is a problem with installs interacting with other installs. Store personnel have no control over install except to reschedule over the net. They are contracted by Best Buy by a company called

Purchased this TV for my family to catch up on all of their favorite sports teams. Picture is awesome.

I was interested in a particular gas cooktop. Even knew item number. Website said must order in store but store said must order from rep who needed to come to my house. I told them kitchen was to be gutted so what was he going to measure. Plus took 2 weeks to get appointment. I made appt but came home and ordered on phone at another appliance store. Was disappointed at Best Buy process.

I visited a store and it was recommended that a Best Buy employee come to our house to see where we wanted to replace a built in microwave. That employee then arranged to have sub-contract ors come assess/measure. They all disappeared. First employee's manager told us that we needed to go to a "Pac Store" that has specialists. Drove an hour and the specialist told us that they do not have a microwave small enough to fit the space. We will never buy anything at Best Buy again.

I upgraded to a more sophisticate and expensive TV. The first instillation didn't happen because there was a missing part, as a result the set had to be returned. The next appointment had to be scheduled weeks later much to my disappointment. This time the representative didn't even show up . At this point I will cancel my order. I have been let down by Best Buy on all levels.

Consultant was very friendly and nice, answered questions to the best of there knowledge.Was not satisfied of the end result. Ordered parts that was not needed.

You techs and customer service people are good but they are near impossible to get through to and the website is really bad. The messaging app in the website has been crashing since I started with it over a year ago, and not fixed. Best Buy has a great concept here but the execution is really bad.

I tried for days to reach you by phone or by chat to discuss the meeting before I got there. It was critical that I be able to drop off my old computer and my new computer for you to clone and I needed to know when I could get it back. I didn’t show up for my meeting because I couldn’t take the risk of you’re keeping it for too long because I work from home. So I went to another place and have the work done

Charged $900 for a wifi mesh and various services including Geek Squad install.....Scarloto has not returned emails nor phone calls. Customer service reps (multiple contacts, all documented) have given and contradictory delivery information. Geek Squad showed up for install but had no product. Very dissatisfied....

Almost 2yrs & still do not finish installing the equipments, the past Nov, 2022 we bought a tv & not yet installed either. our agent "Omar Valentine" do not answer call,text,or email. we are not happy with the store, agent or team performance. I"m going to give it a star to post.!!!

Josh and his partner were very professional in their explanation of a smart door lock for our home.