Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Time Waster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for creative solutions for mounting a TV over my fireplace. What I got was someone who wasn’t as interested in coming up with ideas as I was. Zero passion for the job and minimal effort. I was also told that what was discussed would be emailed to me. I never received that communication. You get what you paid for, I guess. What a lost opportunity for Best Buy.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you let us know this happened. Our In-Home Advisors should be doing their best to ask the right questions and listen to your concerns to help evaluate your technology needs. I’m sorry that you were left feeling unheard during your consultation. When you have the time, please give us a call at (800) 548-0828 to continue talking about this. We would love the opportunity to make this right for you.
Rated 1 out of 5 stars
Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help setting up home speaker system throughout the house. The consultant and sales person both came out but neither followed up. No phone calls were returned. And now the event had to be canceled as this was over two weeks in the planning.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an in home cosultant come over on 6.22. There were items that I wanted to take off that were unneeded, Office 360 which I already had and needed to make sure I had other products like a Webcam, keyboard and mouse, as well as a light. This message and call was made on 6.29 an again today around 1PM with no response (Currently it is 4:27PM.)
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Higher expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the technicians that arrived were very professional, they had to be asked to return to reinstall a dishwasher correctly. They also failed to install a microwave because they could not interpret the instructions. I had to have a private contractor install the unit, which I was told would not fit, which it did.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
They did a bad job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They kept putting me off for a week and a half They did a terrible job hiding the speaker wites
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you
Rated 5 out of 5 stars
great dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher! Runs really quiet. Easy to organize the dishes in the dishwasher!
I would recommend this to a friendRated 5 out of 5 stars
Very informative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He helped us to understand exactly what we needed to improve our internet service!
I would recommend this to a friendRated 2 out of 5 stars
Unable to complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get a product that would be adapted with no solution
I would recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
Wasn't really helpful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't recommend anything and said he would get back to me but never did. I had to go back to the store to get help.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. If you would like to continue this conversation, please give us a call at (800) 548-0828.
Rated 4 out of 5 stars
Great work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable and efficient. We appreciate the service!
I would recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Person didn’t show up on the day we had scheduled. Manager at Best Buy fort Myers is worthless he gave me his card for a follow up and didn’t follow up. So disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Home consultation less than worthless. Time sump.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your expert failed to show up for two appointments and this was after I had complained IN PERSON to the manager of the Pasadena store that I had tried to order a monthly service and a home music center. I will never set foot in a Best Buy store again It was frustrating and inexplicable.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The recommendations Ethan made did not work according to the Geek Squad technicians. I called and left Ethan 2 voicemails and sent 2 text messages to talk with him and he never responded. This is totally unacceptable and inconsistent with past service from Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.in home consultation guy was trying to sell me everything that was only in stock and for high price. When I asked him if he could price match with Nebraska furniture mart, he stated go buy from them. Finally I got my Tv and sound bar from Nebraska furniture mart for lot less price with free delivery and free mount and installation I found Nebraska as one stop shop.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for your review, and for inviting us into your home. It’s important that your space works for you. I apologize that you were left feeling unheard. We would like to help ensure that we’re making recommendations that fit your needs. You’re welcomed to give us a call at (800) 548-0828 to discuss next steps.
Rated 1 out of 5 stars
Outdoor projector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to setup an outdoor projector. Person that came was super nice and friendly. However, after he left my house I never heard back from him and I tried contacting multiple people over the phone for guidance and help. I am very disappointed with the way this consultation has gone and I hope to have a better experience next time.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828
Rated 5 out of 5 stars
home consoltation was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.home consoltation was great. advisor was knowledgeable and gave good suggestions
I would recommend this to a friendRated 1 out of 5 stars
All-around worst service ever!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If there is 0, I would love to give it zero. Customer service was horrible. Took over 3 months to get someone to come, came over, and the price was just verbal rough estimates, no official proposal. No follow-up. Called several times, no response. All-around worst service ever!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy In-home Consultation service was poor!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The initial meeting with Best Buy in-home advisor was good but after the purchase it was terrible. When I tried reaching the in-home advisor via cell phone and/or via their e-mail they would not respond to date they have not responded. I was totally shocked that this was the type of service I was receiving from Best Buy in-home advisor. I still do not believe the poor follow-up service I received from the in-home advisor.
No, I would not recommend this to a friendRated 2 out of 5 stars
Very nice rep but no follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There has been no follow up for 8 days although i reached out with a voicemail, an email and a ps email shortly after the visit.
No, I would not recommend this to a friendRated 2 out of 5 stars
Employees be more helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are too slow to attend, few staff to help and the friendliness of the staff is poor
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) BESTBUY or (800) 237-8289 to talk things over. We look forward to hearing from you.