Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Agent came and never contracted me again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent came, I described what I wanted, including product recommendations and he said he would contact me with suggestions. I never heard from him again. I used to love and recommend Geek Squad, but employees are now usually rude and overwhelmed and phone access has been dramatically cut back. I have been a Total Tech member for years, but will not be renewing my membership.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 5 out of 5 stars
In house consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They make it so simple by coming to your home and advising what you should get.
I would recommend this to a friendRated 4 out of 5 stars
Very nice gentlrmen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 men gave me very helpful advice. I ended up buying a smaller tv than they recommended due to change of location for tv.
I would recommend this to a friendRated 2 out of 5 stars
A complete debacle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The information between the in home consultant vs the geek squad were like night and day. Not a pleasant experience and not over yet.
No, I would not recommend this to a friendRated 2 out of 5 stars
I don’t feel confident given the amount of busines
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got No call and no showed. I don’t know why you would still send this review.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
I was extremely disappointed with your lack of ser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered an outdoor kitchen. Your sales people were very good. I was given a delivery date, unfortunately your delivery dates kept on changing. After I was given a fourth delivery time I cancelled my order.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not able to scan using my new printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still am not able to make full use of my new printer other than printing documents. I have spent much time trying to learn how to scan documents but to no avail. Brother Co. has not been helpful.
No, I would not recommend this to a friendRated 5 out of 5 stars
Help buying new computer system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JEREMY is my guy at Best Buy. He takes great care of us for anything we need.
I would recommend this to a friendRated 5 out of 5 stars
TVs mounted and installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did an amazing job of mount our TVs and installing surround sound.
I would recommend this to a friendRated 5 out of 5 stars
Very good upgrade to TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent product and the installation service was very satisfactory.
I would recommend this to a friendRated 1 out of 5 stars
Not what I asked for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My advisor showed up late. Then when I told her what I wanted, she gave me a proposal for things I didn’t even ask for (I wanted a movie projector that wasn’t on the quote and then quoted me to mount a TV which I didn’t need). When I emailed her back to tell her to quote me what I asked for, I never received a response. Best Buy lost my business on this one.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for taking time out of your day to provide us with candid feedback. It is always important that we are living up to our company standards as well as our customers' expectations. It sounds like you were misinformed on the time your advisor would arrive as the 2 hour window is an arrival window, not a specific start time. I apologize for the confusion. As far as your proposal, the TV mounting service encompasses projector screen mountings as well. I apologize that your advisor didn't explain this thoroughly. If you would like to give us a more in-depth account of your experience, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Waste of time!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was led to believe the in home consultation would give me all the necessary particulars to be able to purchase all of the equipment needed for TV, and appliances. Instead never received any feedback! I ended up going to another store to purchase 7 appliances for my new kitchen, I still need 3 TV s and equipment, however after the experience I have had with Best Buy I might just consider other stores.
No, I would not recommend this to a friendRated 1 out of 5 stars
If only he would follow-up on the Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He arrived on time and suggest option for my sound system installation I want done. Now he said he would follow-up with me and see all the sound system equipment that I already have, when he comes back July 1, 2019. So I email/called and went into the Bestbuy in Summerlin, NV to which no response from him at all.
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Fey
Rated 1 out of 5 stars
terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible experience. after 9 years of being an elite membership, i have bought my last product from best buy, something has changed within management and i won’t support it with my business
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a Ring security system installed. The sensors are going "offline" randomly and 2 of the sensors were installed backwards. We've contacted Best Buys multiple times to have them come back and fix the problem. Although, we've been told they will schedule an appointment to come back out, no appointment has been scheduled yet. Very disappointed.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 433-5778. We would love to hear more about this.
Rated 1 out of 5 stars
Horrible Representative!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy Representative was really nice, when he came to my home. After that, I never heard from him. I called and sent emails, but no luck. The worst was to find out, he is the only representative in my area! Finally, I received a one sheet proposal, that was incomplete & incorrect. I can only hope, he is no longer with Best Buy; or I will never be able to have an in-home consultation.
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Dave
Rated 1 out of 5 stars
Great consult, then terrible service :((
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The in home consultation was great - very helpful and knowledgeable. Then things started to go downhill when I had to chase Kevin for the proposal a week later. Then things went poorly; called, texted and sent emails confirming that I want to purchase and can NOT get a reply. Literally chasing Best Buy to get them to take my money.?!
No, I would not recommend this to a friendBrand response from Specialist Brad, Consultation Support
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Brad
Rated 1 out of 5 stars
Horrible service. Unacceptable from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The home consultation by Santiago Puerta was never completed and a huge waste of my time. Unacceptable service. The recommendations were all inaccurate and caused major problems with delivery and returns unnecessarily. Extremely inconvenient.
No, I would not recommend this to a friendRated 1 out of 5 stars
The tech never called me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech never called me. So there was no consultation. After about 1 hour and a half of waiting for him to call I called him to find out what happened. He didn't answer. Instead he sent a text saying he will call me. Up to today (about 3 weeks ago) he hasn't called. So, I would have to say that it was the worst construction. Not professional.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Did not respond to emails or answer his phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not respond to my emails or answer his phone after he sent the proposal.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.