Customer Ratings & Reviews

I had excellent help form two of the sale associates at Santana Row Magnolia store when I purchased my B&W center channel speaker. Robert provided great help in product demo comparisons and the sale process. Tom helped me with the after sale support in how to remove those four tiny red plugs in the speaker terminals. Those red plugs were hidden behind another removable part in the speaker terminals and they were not described in the user manual at all. The tiny red plugs need to be removed before I could finally insert my bi-wire cable with banana plugs.

Our in home consultant was excellent. Very professional, systematic in assessing our situation and needs. He respected our wishes and incorporated them into the project. I had equipment (speakers) which he incorporated into the build. There was no effort to up sell. He had no hesitation in price matching an online competitors price on one component. We were very satisfied with the consultation. I have no doubt the "build" will be excellent. One of the best consultations I have received. Did not come across as a sales pitch. Provided justifications and explained each recommendation.

I have an Apple time capsule wireless router and it has been uneven in terms of coverage in my house despite purchasing several range extenders. The consult focused on identifying areas of signal drop-off and limitations of adding range extenders with my type of wireless router. We discussed the limits of my current type of wireless router and discussion of new technology that addresses my particular problem most effectively. The consultant offered alternative approaches to rectify the problem such as MESH systems, and an offer to assist with set-up of a new MESH router and trouble-shooting how to place range extender units to assure more complete coverage throughout my home. The rep was well informed, explained the problems and solutions clearly, and offered to assist me through the process. This consult was just what I needed.

Anthony was very helpful with helping us with our purchase. We needed a new refrigerator but were limited to size because of the space it needed to go into. He was able to find us exactly what we wanted but still fit in our space. We also had him help with a new TV and sound bar for our family room, we are very happy with that as well. I would highly recommend Anthony and this very helpful service to anyone who is looking for customized service and product selection for their home.

I needed help to confirm that I had ordered the correct items for my home entertainment area and Noe was superb! Very knowledgeable of Best Buy products and availability. He realized what I ordered would not be in line with other TV products in my home and suggested another which would give the quality picture I have in another room. Very pleased with this service.

This was the first time we used BEST BUY consulting services and we are glad we did. Andrew was extremely courteous, friendly and punctual. We were replacing 3 appliances and he came prepared. First, he listened to our needs, measured the space and offered an informative narrative as to what appliances would be the best match for us. He is an asset to the BEST BUY consulting team and if we have any future BEST BUY purchases that require a consultation, we will not hesitate to request him.

We needed a consultation with an expert to help us choose a new TV and to give us options to hang the new tv. The expert was very friendly and super knowledgeable about TV’s and wall mounting options. He was able to answer all of my numerous questions and gave me a TV recommendation based on my budget and needs. Never did I feel any pressure to make a purchase. Great overall experience and I would highly recommend the free consult with the expert to anyone looking to make a major purchase such as this.

We needed recommendations on a new home media center both video and audio systems. Brett was excellent in assisting us in our choices and made very good recommendations. Steve at the store set up the appointment and was very helpful there, too. Brett also followed through quickly with a proposal. Geek Squad guys were amazing.

I have to say this experience was as good as I could had hoped for. Brian was very helpful and knowledgeable while not pushing me into the most expensive things but what was right for me. No high pressure sales, but gave me plenty of options to choose from depending on what I was comfortable spending. Would absolutely recommend this service.

I wanted to thank my Best Buy consultation team for the amazing care and follow ups on our new refrigerator, washer/dryer order. We really appreciated the home consultation and knowing that Best Buy team really did their "Best" to make sure we not only got the best deal but that we were valued customers. The team followed up with us during the entire process from ordering, delivery, installation and post delivery to make sure we were happy. I can't thank Gary and Marvelin enough for their superior customer service we also signed up for Best Buy total tech and saved a lot of money. Thank you Best Buy!

The two delivery men came in, moved my old refrigerator out, brought the new one, and got it set up. Then the scanned the QR symbol (for the WiFi connect. Then they explained the features of the unit, gave me the instruction book, asked if I was satisfied, and then left. I’m really liking the choice I made (it’s a really nice refrigerator).

I went in the store to find out what size TV would be the best for he area I wanted to put one. Jacob came out and was very helpful. He recommended to take the one I had in the Livingroom for the bedroom and get a new larger one for the Livingroom. That made sense to me. I had other work going to be happening so he scheduled the delivery and installation to work with that. I was also impressed that he did a follow up call to be sure all was good. Not just made the sale and disappeared. I am very happy with both the new one and the one that was moved.

We were in the market to upgrade our in-home audio/video system but completely at a loss to which components to choose. With the assistance of the “In-home Consultation” we were not only given recommendations to which products best suited our objectives, but they also took into consideration the environment in which they were to be installed. For example, the amount of glare on the TV from direct sun, the type and location of the sub-woofer and speakers based off the size of the rooms, plus the proper internet speed to ensure a good streaming experience. Not only did we get exactly what we desired but they also made the purchase and installation seamless. Therefore, we feel this service was totally invaluable!

This was my second purchase woking with Miles. I really appreciated his technical perspective and ability to understand my system needs. He listened carefully to my issues, asked a few questions and then made a recommendation that I accepted. He is a pleasure to work with and I will go thru him again the next time I need electronics. His availablity is a good reason to shop at Best Buy.

I had the pleasure of working with Ruminder, and it was indeed an excellent experience. He is a true expert in appliances, and his knowledge is unparalleled. He was able to suggest the perfect appliances that would work best for us, and we couldn't be happier with our purchases. We bought all our appliances under his guidance, and they have been working flawlessly so far. I highly recommend Ruminder to anyone looking for expert advice on appliances. Trust me; you won't be disappointed!

We needed help with a new home theater receiver/speakers. I was unaware Best Buy provided free home consultation and was excited to use this service. Josh came to the house and recommended a receiver/speakers that best suited our needs. We are extremely pleased with this purchase and the speakers sound awesome! We couldn't have done this without Josh's knowledge and help. He answered all our questions and provided honest feedback.

Needed to take old TV off of wall mount and place new TV in its place, attached to existing soundbar. Then place old TV in the new TV's box. The two men did an outstanding job. Both very professional. They arrived an hour earlier than the window but called to let me know before they came. I could not be happier with their final product.

I needed help replacing several appliances and TVs, from purchasing through to installation and haul away. I did a virtual consultation with an expert - my home advisor was expert in putting together all of the parts I needed for installation as well as the documentation of purchase and scheduling installations. This saved me a lot of time and allowed me to plan my schedule around this project. I plan to continue using this service as more needs arise, it's much easier than doing all of this on my own!

Awesome in-home convenience to be able to fully explain and show my overall theater system goals in the room where it was intended to be used. The recommendations and follow-up support from the In-home consultation representative was excellent. The resulting solution has provided an awesome sound experience! SONOS System was easy to setup using the SONOS App, but I did run into one small difficulty when trying to add the SONOS One's surround speakers. Tip: Make sure you add the PlayBar and sub before adding the surrounds! Representative was very polite and knowledgeable, provided excellent follow-up support on system setup questions and even provided a price match reduction based upon Black Friday deals that occurred within 30 days of my purchase. This was unexpected but added even more to my overall satisfaction.

We were looking for a ceramic glass cooktop with a downdraft vent to enhance out kitchen. A competitor (with a mid-west state name) came out and measured the hole in our granite countertops and said the item we picked would fit. It did not. And they measured for it. We remembered getting some excellent help from Best Buy in the past and stopped by. They recommended their free (yes, free) consultation services. Amanda came by, did some research, and found a cooktop that would fit the existing hole. We ordered the cooktop and had it installed. Looks great. Works great. We've already recommended this service to friends. I mean, how can you go wrong with a free consultation?