Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Bob Clark, homeowner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He wasn't even in my house for 5 minutes, I explained to him that I didn't think I was getting enough signal to my devices and I still don't know if I am, he sent me an appraisal for 450 dollars for new equipment but if my signal won't support it why would I buy it, very disappointed that I still don't have any answers to my questions
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you let us know this happened. Our In-Home Advisors should be doing their best to ask the right questions and listen to your concerns to help evaluate your technology needs. I’m sorry that you were left feeling unheard during your consultation. When you have the time, please give us a call at (800) 548-0828 to continue talking about this. We would love the opportunity to make this right for you.
Rated 1 out of 5 stars
Disappeared
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Advisor arrived; assessed needs, selected devices, was to order and inform us. Never received word from him again despite 4 texts to him and 2 voice mails msg's. Just Disappeared !!
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did everything quickly and kindly. Knowledgeable about my system.
I would recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She was in a rush & only interested in selling me things I did not need (like a new TV) instead of recommending the firestick). Nonetheless I did buy services I needed and tipped her. She gave me her card. I had to call 14 times & finally the office got in touch with her to call me back.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for your review, and for inviting us into your home. It’s important that your space works for you. I apologize that you were left feeling unheard. We would like to help ensure that we’re making recommendations that fit your needs. You’re welcomed to give us a call at (800) 548-0828 to discuss next steps.
Rated 1 out of 5 stars
In home consultant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The in home consultant that Best Buy sent to my home was nice. However, his measurements were incorrect, which resulted in a delay in getting the proper oven installed. When the installers arrived, they had to cut into the existing cabinet, which we expected because my husband said it would need to be cut. The in home consultant told us there would be several cuts in different places.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never heard back from the advisor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During our remodel, I contacted Geek Squad for an in-home consultation to discuss home automation and security. I took time away from work to meet with the Geek Squad guy who promised a proposal by the following week. I never heard back from him. Maybe he decided that the current scope of my project wasn't big enough for him to spend time on. Would give zero stars if it were an option......
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Richard – I apologize that you Agent never reached back out to you. Please give us a ring at 1-800-548-0828 and we’ll do our best to get you back in touch with him to go over his proposal for your new home.
Rated 5 out of 5 stars
Our new tv is wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity and sharpness of our tv picture is really impressive.
I would recommend this to a friendRated 1 out of 5 stars
Didn’t provide correct info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentlemen came in and measured spaces for all of my appliances. But he said Best Buy has a 3rd party contractor that will help vent my over the stove range to the outside. But that was false, I had to wait 2 weeks for the contractor to tell me in 5 mins he doesn’t do that service. Then I had to wait another 2-3 weeks to my appliances installed.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
Terrible delivery drivers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery driver that first tried to drop our fridge off decided it was his job to measure the space and Found out he couldn’t read a tape measure so that resulted in our order coming a week later. If you can pick up your order do it. Don’t let these carnival workers deliver anything
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. I love shopping at Best Buy. Highly recommend!
I would recommend this to a friendRated 1 out of 5 stars
Too young to care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had such high hopes about networking our home and improving our in home cell reception, etc. We had spent at least 15 Minutes talking to the store manager about the service he did in his own home and all of the fabulous possibilities. The day finally came and our consultant arrived. He spent all of 15 minutes with us , and his recommendation was call Verizon and turn on Wi-fi calling.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello llsock – I apologize for the miscommunication about the services we can provide. And upgrade in the cellular service in your home would need to go through your cellular carrier. What we could do, however, is set up a great new Wi-Fi system for you. If you are still interested in that, please call us at 1-800-548-0828 to discuss setting up another visit.
Rated 2 out of 5 stars
Was not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person who came recommended that I not put in a new security camera so I could see my driveway
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
My experience with best buy has not ben good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I started the $16,000 process in early November 2019 and I am still having issues.... Feb 10, 2020
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 2 out of 5 stars
Not applicable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good in the beginning but gets bad later - sales part is good but service part is bad
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
never heard back, sounded good when here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started good, came early at my request, listened to all my questions and sounded good, never heard back
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path. ^Fey
Rated 1 out of 5 stars
no follow through - home consulting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant arrived at my house after rescheduling. He came up with a product plan that was never emailed as he said. (They know my email address, I received many reminders making sure I was home.). I spent hours on the phone and got nowhere. I finally reached the guy who said he would be calling me right back...should have known better. Waste of a lot of my time.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I am glad to hear that you purchased Geek Squad Protection, but I can imagine it is frustrating trying to get that email after so many calls and long wait times. The good news here is that you should be able to see your Geek Squad Protection online by visiting your My Best Buy account. You can also review Geek Squad Terms and Conditions here, bby.me/ftx69.
Rated 2 out of 5 stars
Refrigerator options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help we refrigerator selection. Still waiting on promised email proposal.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Very unprofessional service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store personnel in pflugerville are never very helpful they did not have a clue about camera installation they scheduled me a unnecessary appt with a consultant that really did nothing to assist in getting this done, I never got a call to get this done like the consultant said I would it was a complete waste of my time and breath I like Best Buy but I will be getting this service elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
I wish I could give it 0 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank goodness Management stepped in after being put off by an in home consultant for over 6 months. To date I still not have received my refund for items which were never delivered, installations which never worked and items which were supposed to have price adjustments. Hopefully I will eventually get the installation and house I was promised by the in home advisor.
No, I would not recommend this to a friendRated 3 out of 5 stars
Nice tv but can’t seem to fix blur and judder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like everyone knows about this problem yet no one can seem to help with it. Bought the geek squad warranty got an email before the came and install and set up and now they say get tv calibrated and that’s not Included.they say oh it’s only about $100 since I have the coverage. This is a brand new tv I a.ready paid for a set up. Just don’t think that is right or fair
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that the television wasn't set up to your liking. Please give us a call at (800) GEEKSQUAD or (800) 433-5778, and we'll see if we can come back out to help get that working correctly.