Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
No follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mathew came out for the consultation and gave some good recommendations at the time. But the recommendations were just monetary figures with no equipment recommendations. So its like he was saying "give us $2000 and we'll put something in". I tried texting, emailing, and calling him for further assistance, but didn't receive any follow up.
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Fey
Rated 1 out of 5 stars
You blew it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales rep was great. TV purchased on 12/17/20. Tv was available. Set up and delivery 1/7/21. Best Buy call me on 1/6/21. Tv not available till end of March2021 . Tv was never put aside for me. Canceled purchase and set up . Purchased at Brands Mart 2 days later it’s on my wall. You guys blew it.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the time to let us know about your experience. I apologize that your experience was sub-par, but we are glad to hear that you were able to get the TV's you needed, even if it wasn't with us. Please let us know if you'd like to talk more about this. We have agents standing by at (800) 548-0828.
Rated 5 out of 5 stars
Set up guys, Michael and Zane, were very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys helpful. They gave us pointers on how remote works
I would recommend this to a friendRated 1 out of 5 stars
In home consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been trying to get better WIFI in my home and over to a detached building on my property. I tried a couple of the extenders with no luck. Seen an email from BB about in home consultations and sent in an email. Someone did come by and wrote some stuff down and said they would send me a list of what I would need to accomplish my goal. I never heard from them again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Consultation didn’t show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I scheduled a at home consultation for Sunday October 10th. While i cut my work day short and missed out on a family gathering cause it was the only day I could make it. He didn’t show up and no call was made to cancel. No accommodations were made to the mistake on Best Buy’s end
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People know what there doing, and know how to help you.
I would recommend this to a friendRated 2 out of 5 stars
My first in home consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting much more. We wanted to know all possibilities for home security. We were only sold on one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ghosted by my consultant!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He ghosted me! I got my recommendations (for new washer and dryer), wrote back asking for a different option for the washer, and never heard back. Tried calling (was on hold forever, finally hung up) and emailed him twice, to no avail. I wound up purchasing from Home Depot instead, so Best Buy lost my sale.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you didn't receive the follow-through on this that you needed. We would like to follow up on this and make sure it doesn't happen in the future. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Complete waste of time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson was in my home twice before the techs came to install and still got it wrong. Salesperson was 2 hours late the second time he came to our home. Took almost two weeks to get TVs installed after purchase. Tried to up sell me with Magnolia the first time at the house. Horrible customer service. Will buy from Amazon next time, just like everyone else.
No, I would not recommend this to a friendRated 5 out of 5 stars
Picture quality is great on the new Samsung(s)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech could not have been better; great experience
I would recommend this to a friendRated 1 out of 5 stars
Poor Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed by the in home consultation that occurred the first time. During this visit, the consultant did not discuss alternative locations for our outdoor TV and did not properly review the current sound bar system to discover that it could not be mounted to the new TV we were purchasing.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you let us know this happened. Our In-Home Advisors should be doing their best to ask the right questions and listen to your concerns to help evaluate your technology needs. I’m sorry that you were left feeling unheard during your consultation. When you have the time, please give us a call at (800) 548-0828 to continue talking about this. We would love the opportunity to make this right for you.
Rated 1 out of 5 stars
My consultation was for nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expert said he was going to send me the items he thought would be a good fit for what I wanted and would fit in my laundry room and he did nothing hasn’t reached out in regards to anything he said he’d said he’d do
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
A waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up a review for updating my security system. The consultant called less than a hour before the appointment to cancel, tried to give me a brief overview over the phone but told me I’d need an outside provider mentioned he’d email some information for reference which I never received
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Best buy continued error for product selection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sold me the wrong product so the installer was not able to install it. the installer was excellent in his professionalism and recommending the correct product but Best Buy has screwed me over twice now with getting a dishwasher
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help figuring out an outdoor projector, screen and speaker system. I thought everything went great and the gal that came out said she need to confer with the Geek Squad for some items and clarification about what was and was not possible. A month has passed and I have not heard anything back.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, it may be possible that your advisor was working with our Geek Squad Engineering team. Custom projects with the GSE team do take a bit longer, though your advisor should have kept in touch through that process. Please know you're welcome to reach out to your advisor by text, email, or call, otherwise our Support team is available every day of the week at (800) 548-0828. Give us a call and we will do what we can to get this straightened out.
Rated 2 out of 5 stars
Questions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Afterward we were not impressed. Did not get a copy of his report. And he speed things we did not discuss.
No, I would not recommend this to a friendRated 1 out of 5 stars
waiting on product installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My inhome advisor was not helpful at all Couldn't pick up his phone for days to finalize the purchase. Was very unprofessional, finally gave us a call back and did not apologize or give a reason why he did not answer his phone. I would definitely not recommend anyone to do business with such an unprofessional and clueless advisor.
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path. ^Dave
Rated 5 out of 5 stars
Nest Ring and Thermostat was installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was done on time and very professional
I would recommend this to a friendRated 1 out of 5 stars
Wrong measurements and product recommendations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the consultant measure and recommend ideas for a 75” TV, a counter depth refrigerator and a double oven. When I went to Best Buy to check out his recommendations the TV was a 65” (my current size), the fridge was not counter depth and too wide. I was very disappointed and have now sought measurements from an appliance shop.
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .In reading over your comment, it sounds like you’ve had a less-than-stellar experience with your in-home service. We know firsthand that projects of this nature can take a toll on not only your time and money, but also your own personal life. Something seemingly simple can become quite the project as every job tends to come with its own unique hurdles or grievances. We want you to know that it’s our job to lessen these burdens to the best of our ability. We welcome you to reach out to us at (800) 548-0828 so that we can take an in-depth look at everything and, if necessary, stop by for another visit to ensure we’ve crossed our t’s and dotted our i’s. We want your plans to be executed to their maximum potential just as much as you do, and we’ll do what we can to ensure that is the case. ^Fey
Rated 1 out of 5 stars
NO Follow up for 6 months! Ridiculous!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never received a report on what was discussed during consultation. The Consultant never sent the follow up as promised. I followed up with him a couple of times and I still don't have anything from him. He sent me a text after 6 months asking me if I'd like him to come back out. Why would I do that when I never received a report from the first time?!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Adeboye – I apologize that the proposal never made its way out to you. We never want to leave someone hanging like that. Pleas either reach out to your Advisor or give us a call at (800) 548-0828 and we’ll see if we can get that sent out to you, or if we can schedule a follow up appointment to create a new proposal.