Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Best Buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely atrocious! I have been weeks and weeks without a functioning range. 2 tech visits failed to fix - now on my 3rd exchange which is on its 4th reschedule!!! I’m so angry…..
No, I would not recommend this to a friendRated 2 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No reply...........................................
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 5 out of 5 stars
Sony smart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv picture quality is crystal clear we love it
I would recommend this to a friendRated 1 out of 5 stars
Worse advice ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was such a waste of time. I am in Stockton and they took a week to recommend I go to Roseville and buy a universal remote. I went to the Stockton store and received amazing advice. Purchase $800 worth of speakers and up and running the same day. It really is not that hard to give good service.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .reading over your comment, it sounds like you’ve had a less-than-stellar experience with your in-home service. We know firsthand that projects of this nature can take a toll on not only your time and money, but also your own personal life. Something seemingly simple can become quite the project as every job tends to come with its own unique hurdles or grievances. We want you to know that it’s our job to lessen these burdens to the best of our ability. We welcome you to reach out to us at (800) 548-0828 so that we can take an in-depth look at everything and, if necessary, stop by for another visit to ensure we’ve crossed our t’s and dotted our i’s. We want your plans to be executed to their maximum potential just as much as you do, and we’ll do what we can to ensure that is the case.
Rated 5 out of 5 stars
HP Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.first time user easier to navigate with a keyboard
I would recommend this to a friendRated 1 out of 5 stars
not nearly as helpful as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.service was advertised to me as being very useful and able to answer all my questions. Though the advisor was pleasant, I didnt feel they were all that helpful. I feel I would have been better off talking to people in the store instead. I also had problems picking up part of the order which did not imp[rove the experience
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you. ^Joe
Rated 1 out of 5 stars
Horrible experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magnolia employee was unknowledgable, told me Cat5e cable would transfer 4k for my projector and it didn't. This made me make extra trips to the store. This guy can't even get a me refund on a service they didn't provide, mounting my screen. I've texted him multiple times and he's told me I'll get it. Don't deal with or trust magnolia employees.
No, I would not recommend this to a friendRated 1 out of 5 stars
Scheduling mess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall installation was done in 2 parts which was originally supposed to be finished in 1 visit. There were multiple reschedules and lot of confusion created through out the process. The Technicians themselves were good and had done decent job. But the overall scheduling process was really bad.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Horrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultation sales person came and completed my measurements and never followed up with appliances that were available to buy a promised. I called him a week later to remind him to send the recommended appliances based off the measurements and he still did not provide any information. I gave up! I shouldn't have to chase down a person for a sale.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Unsatisfactoryservice– I apologize that you were never provided a proposal. We never want to see something like that happen. If you still want to talk to your Agent please give us a call at 1-800-548-0828.
Rated 1 out of 5 stars
The advisor did not follow-up even after I called.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The advisor did not follow-up after he said he would put together a reecommendation and call me back within a couple of hours. That was 4 days ago. The advice he gave me was incomplete and inaccurate causing me to return purchased electronic equipment. I would not trust Best Buy advisors again for advice.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Not responding to emails or phone on my order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Person visited my house and said that he sent proposal but i said i m not able to access it later he is not responding to my emails or phone. Because of this i lost 5 days waiting and again i have to reschedule an appointment
No, I would not recommend this to a friendRated 1 out of 5 stars
In-Home Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.feel like it was a waste of my time. Rep was late. Also told me report would be ready in a few days. Had to chase him for almost two weeks to receive. He never followed up.Received a email from from totally different Rep looking to follow up with me on his visit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Showed Back Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician came out and advised that I needed a ultra slim HDMI in order to connect receiver to my TV in order to configure. Advised me what product to order and told me to call him when it came in. He would come back out and complete the receiver configuration. Never heard anything back from him, or my Best Buy consultant that I worked with.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Experience - Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven didn't fit, the refrigerator didn't fit, and the refrigerator that was moved was left in pieces for me to put back together. 8 days after the installation date there is still no resolution, and it's difficult to get a response. I know other people that had the same issue. I would not recommend this service.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Joe
Rated 2 out of 5 stars
he did what he could at the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We, a few days later, have the same problem with the ROKU item that was replaced.
I would recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828. ^Dave
Rated 1 out of 5 stars
He was a no- show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant went to the wrong address which put him 45 miles away. We agreed to meet another time and that he would call later that day to reschedule. He never called nor contacted us. We chose to work with our local Best Buy instead. I know this isn’t typical of Best Buy but speaks poorly of the tech.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out if you would like to follow up. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Crazy expensive options-not realistic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was redoing a home theater. Specifically, I was looking for advice on how to upgrade based on the setup in my home. The "expert" was way too cocky. He was talking about $25k speakers and $40k upgrades. Really he lost my interest early in the discussion. Maybe right for some, not for me... Complete waste of my time.
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thank you for reaching out to us today. Our goal is to always provide our customers with the best services at unbeatable prices. Due to the various levels of complexity with every job, the pricing to complete a service can vary substantially. Our In-Home Advisors do their best to give you the most accurate pricing that fulfills all of your needs. Should you feel that the pricing is not within your expected range please feel free to reach out to your dedicated Advisor or give us a call at (800) 548-0828 to see what compromises might be possible. ^Dave
Rated 1 out of 5 stars
Absolutely no follow through
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did meet with the In-Home advisor who promised to get back to us. They didn’t return emails or calls. Later I heard we were turned over to another person who never returned emails or called us. I will never use a Best Buy In-Home Consulant again. And by the way this all happened prior to the Coronavirus.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Very Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed assistance with purchasing a refrigerator. I was asked by the Best Buy Representative if I want a Sales person to come out and measure. The appointment was scheduled only to received a call the same day I scheduled for yo say that service was not available.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Worst experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience ever! The minute the inhome consultant secured the purchase, he didn't bother to help resolve my order issues which were so many!!! Please check my order notes and you will see all the horrible experiences i have had with this purchase. Recovery was poor and inadequate
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.