Customer Ratings & Reviews
- SKU:
- 5480600
to a friend
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our home consultant was not very thorough and did not explain all details of the install. I had 4 rooms that needed work and they only did one room cause I was not informed of things I need to do or have to make sure the job was done. Very disappointed with the service I received.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Awful/Uninspiring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a total waste of time. The consultant appeared very disinterested in our project. After going through and around our entire house and looking at everything, he then mentions, "oh, we can't install 2-story homes". Really, why not say that at the start and save us both a lot of time. I would not recommend security installation from Best Buy.
No, I would not recommend this to a friendCompletely flaked on.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited for 45 minutes. No show. Called the customer service line and they told me the rep was still an hour out. Got zero heads-up and wasted a whole afternoon off of work. Just finished building a 4000 sq foot home and you’ve lost my business now and in the future. I’ll make sure and tell all my friends too.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828. ^Joe
Let down. Hard.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After many visits to try to fix my dw, and leaving it even more broken, the tech guy suggested I call the consultant. Who was also worthless. Considering dropping total tech mess-membership.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hi Ken. Thanks for your review of our Home Consultation service. It’s unfortunate that your dishwasher is not working as expected. I know that a dishwasher is a big time-saver, so I understand your frustration. The Home Consultation service is a great way to get advice on the products that will best suit your needs and your home’s design style. If you still need help with getting your dishwasher fixed, please reach out to our customer service team at (888) 237-8289. You can also connect with us, by sending us a private message on Facebook, Twitter or Instagram.
Poor follow-up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My consultation report wasn’t delivered in the promised timeframe. I had to e-mail the technician to request it. In addition, my follow-up questions were never addressed, so I am not planning to purchase the equipment through Best Buy. Will likely use Amazon and hire another service to do the install.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Got cancelled due to Covid-19. Understandable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service not provided due to COVID. Understandable, but no follow up.
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like they knew what they were doing however I had to beg them twice to send me over the estimate. Supposedly he sent over the estimate twice however I never received it so I just gave up. I told him again however, he didn’t seem to care so I went with a different company and am happy.
No, I would not recommend this to a friendBrand response from Sammie , Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 if you would like to continue talking about this.
The consultant wasn't much help.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly explained what could not be done. Best buy doesn't provide bell and camera systems. Claimed place by front window was higher than 10 feet, I disagreed. He advised that whenever we make a purchase from BEST BUY on anything to go through him, DUH. Got metal tape measure from kitchen,he was gone. No help.
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828. ^Dave
In home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultants were knowledgeable but they never followed up with me. I emailed them with questions but they were never answered after a couple attempts to get a response. I was ready to get the installation done but since they never responded I used another company for the installation. They were more attentive to customer service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Jaquelyn – We never want to leave someone hanging like that. I’m sorry that we weren’t able to get back to you. It sounds like you’ve already purchased everything you need, but if you’d like to get back in touch with your Agent please give us a call at 1-800-548-0828.
Didn’t show up !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t show up at all ! When called, we were told that they messed up and will need to get to the end of line !! This was after calling thrice - initially twice were transferred from one to another dept with being told in the end that somebody will call you back !
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
very polite and full of information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Help me measure for the most efficient refrigerator for the space I had available!
I would recommend this to a friendWrong Size !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The in home consultant was nice and professional. He measured the opening for our microwave and then sold us the microwave and the trim kit. When it arrived, the items did not fit so we returned them. Best Buy was very gracious in refunding our money.
I would recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
want use again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had no problem getting to contact me before purchase. After purchase i had several questions and i have still never heard back from him
No, I would not recommend this to a friendMy consulation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help to choose a stove My consultation sold me a range that did not have a griddle as I requested he will not answer e-mails from me and will not answer his phone he made me promises that he did not keep there was issues on the day of my delivery that should have not happen.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.internet needed a upgrade to help out with all the school kids
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Was not pleased with attitude or knowledge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not pleased with attitude or knowledge of installer of nest cameras.
I would recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828. ^Joe
I never got quote.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a consultant come to the house and discussed how we wanted to hang the tv. He left and said we would see a quote. After several phone calls and text messages we never heard back. I ended up doing it myself. Very disappointing.
No, I would not recommend this to a friendBrand response from Brad, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828. ^Brad
Disappointing Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in my service and the follow up of the Geek Squad Member and the store itself. I have left 4 voice mails to the representative and stopped in the store for assistance and received none. This will probably be my last experience with Best Buy
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Zero because I never got anything back No follow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was worthless. He didn’t send many the recommendations. He didn’t follow up or anything. Made me feel funny. Comes looks around my house and hear nothing else. After a couple weeks was wondering if he was just checking my house out Scary
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828. ^Fey
Outstanding Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't he happier with our service. From scheduling to walkthrough the house to determine our needs we were impressed with Camelle. The installation team of Vincente and PJ were outstanding and even came back to address an installation error by Suddenlink. Could not be happier as a major set of purchases from BB. Thanks
I would recommend this to a friend