Customer Ratings & Reviews

Brian was the worst. After he got my order, he ghosted me. I sent him multiple texts and he never returned them. I had to email the office of the CEO to get what was promised me.

Just poor service. Didn’t seem like they wanted to tackle any issues. Just wanted me to purchase a tv over install of a theater system. The consultation had me set up to install only for the techs to come in and make excuses. If I could give 0 stars I would!

No very helpful for getting what I thought I was getting

HORRIBLE EXPERIENCE!!! Will NEVER use Best Buy again! Someone came to my house to assess it for a Ring alarm, and never responded to any of my calls, texts, voicemails regarding the quote. I had to go my Best Buy store to complain, and still did not get prompt service.

Never showed up and never called. Window was 7-1 pm. We finally called around 3:30 to fine out why no one showed. Was told technician was not feeling well or injured, but never called to tell us. We waited around all day for nothing.

Left honest feedback about how bad the experience was the entire way through, asked to be contacted about it in the survey, never was, and now realize how little Best Buy cares. Will never buy from you again. Really dropped the ball.

It wasn't the best for me. I'll just go to the store and speak with an associate.

This whole experience was awful after the initial visit. No call, no help from even management. To this day no one has contacted me and this was close to a year ago. Do the work yourself it’s not worth it at least in the Pensacola area.

It’s was a good experience, I felt as if he continually trying to up sale me.

The representative was not helpful at all. He left his coat on and had a huge back pack which he didn’t bother to take off. His answers to my questions were very brief and he appeared to be in a hurry to leave despite being at my home for only five to ten minutes

The installation was done incorrectly. The sound from the stereo speakers does not match the movement of the mouths of the actors on the TV screen. I have been unable to get a Geek Squad appointment scheduled to fix the problem and my Sales Person says she cannot make it happen.

It was a struggle to give this one star. Bad experience all the way around. They never sent a quote after they were in my home for the consultation. Had to chase them for weeks to get it, and then when it arrived, it was wrong. Didn't include many of the scenarios agreed upon.

Overpriced, lack of communication, I decided to buy from Northgate and pay a different company to do the installation for a third of the price.

Wireless cameras terrible at night. Too long delay in messages getting to me. Lights on wireless cameras are also terrible. I believe all the lights should be 5000k in color. Flood lights are ok. I cannot get facial recognition at night even 15 feet away. Many times the wireless sensors don’t even work at night.

Mission was unaccompanied. I stll cannot hear my cds using my sonos port, even though my receiver can facilitate this. I had to add schedule a new appointed which is inconveniencing my time schedule.

I felt my consultation went well, but after he left no one ever called me back!

The home visit was scheduled and they came out as planned. We walked the house and discussed our wants. The guy indicated he would put some recommendations and cost together and send via email in week since he was going on vacation for the next few days. We never heard from him again. So this was a complete waste of time.

Guy came to my house. Told him I was looking for speakers outside by our pool and pool house. Also wanted speakers throughout the house. Checked it all over suggested some items that we agreed on sounded good. He said he would work up an proposal and get it to me. That was about 6 months ago. Never heard a word.

The purpose of the arranged home consultation done by Zee resulted in Ring components purchased per his suggestion based upon our stated requirements. The installer upon his arrival found that Zee had failed to adequately determine several factors critical to the product selection and this resulted in returns of over half of the components and swapping them for ones compatible with our home’s features. Zee’s was unapologetic and I was left with the feeling that he was unconcerned with the inconvenience that his “ lazy” approach to this installation had caused me.

We've had the TV for over a year and it's still over heating. It's been 8 weeks since our last visit. Our consultant said she was going to order a part, but has not returned 2 separate emails asking for the status. Not responding to emails has been a consistent problem.