Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience, I wish I could give zero rating to him. Lets forget about the installation if we ever update an item once the order is finalized. AND he never respond promptly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never sent the quote as promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys came to my home for a consultation. I was giving a verbal bid. I explained that the quote was higher than expected, but that I would discuss with the wife. I was told a quote would be emailed to me. It was never sent!!!
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Dave
Rated 1 out of 5 stars
Our consultant was incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant gave me incorrect advice about sizing the opening for my oven and failed to tell me that 3 appointments were needed for installation. If I'd known that I would not have purchased it.
No, I would not recommend this to a friendRated 1 out of 5 stars
He did not listen to my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new desktop. Not wanting to research everything, I simply told him my needs and let him tell me what to buy. It was totally wrong and poorly configured. The installer had no idea why he had recommended that and we switched things out. It’s still not right.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for your review, and for inviting us into your home. It’s important that your space works for you. I apologize that you were left feeling unheard. We would like to help ensure that we’re making recommendations that fit your needs. You’re welcomed to give us a call at (800) 548-0828 to discuss next steps.
Rated 1 out of 5 stars
???????????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well for starters I called earlier in the day to verify that it was still going to happen I waited around for two and a half hours and I didn’t hear back from no one not even a phone call the next day or anything
No, I would not recommend this to a friendBrand response from Brad, In Home Consultation
Posted .In a world where free time seems hard to come by, we always aim to work within the open time frames our customers provide us. Our goal is to always work around your schedule and limit any possible inconvenience. With that in mind, having your In-Home Advisor miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the delay as this is not the kind of service we aim to provide our customers. I welcome you to reach out to your Advisors contact number directly to coordinate a new time or reach out to us at (800) 548-0828 so we can work on getting this rectified. ^Brad
Rated 1 out of 5 stars
My consultant helped with not ordering what I want
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help with security camera and was not please with the product over all. When I looked on line was a lot cheaper. Should have did it all myself
No, I would not recommend this to a friendRated 2 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked what was presented more colloboration needed.
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help make your experience better, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 2 out of 5 stars
Very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad. Home consultant wasn't flexible with options I wanted
No, I would not recommend this to a friendBrand response from Brad, Consultation Team
Posted .Thank you for your review, and for inviting us into your home. It’s important that your space works for you. I apologize that you were left feeling unheard. We would like to help ensure that we’re making recommendations that fit your needs. You’re welcomed to give us a call at (800) 548-0828 to discuss next steps. ^Brad
Rated 1 out of 5 stars
Poor InHome expert
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The InHome “Expert” did not supply the correct trim kit for the microwave I bought! He should have been more expert! Now I have to drive 100 miles to take these items back to the store. The customer care person I called was worthless.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Figuring an experienced Geek Squad member would help me with layout on theater room equip not just try to sell me magnolia quality products. Kind of a waste of time if I would have known no measurements were gonna be taken and layout recommended.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service they never returned any phone calls wait weeks on end for estimates They damage five walls while installing my TVs Overall horrible experience would never recommend to anyone
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 2 out of 5 stars
THE PERSON DID NOT HAVE MUCH KNOWLEDGE FOR THE JOB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MY REVIEW IS NOTHING YOU WOULD WANT TO HEAR.DONE WITH REVIEW.
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this. ^Fey
Rated 1 out of 5 stars
Useless service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Are you kidding me? You’re asking me to review a service that I had at least 6 months ago.., so long I don’t even remember. And the person who came to my home never followed up and sent me the info she promised. So it was a complete waste of time.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with the meeting as it was cancelled and not being followed up again. It’s like I need to follow up almost every day. Made me subscribe to yearly plan of geek squad protection and I don’t see any value now it’s waste of money for me!
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve not received a callback to install my washer and dryer.
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828. ^Dave
Rated 2 out of 5 stars
Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He wanted to go way over my budget plus installation was extremely expensive
No, I would not recommend this to a friendRated 1 out of 5 stars
disgusted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daniel was by far the worst sales associate. He took our money, and we NEVER heard from him again, despite dozens of calls, texts, and emails. Best Buy has lost our business
No, I would not recommend this to a friendRated 1 out of 5 stars
Consultant Was 2X No Show - Shameful and RUDE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant did not show up for two appts. I called him after he missed the first ( he had no intention of calling me) and he said he overbooked himself. He guaranteed in his text that he would be on time for the second appt. He never showed up or called.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
I received no proposal following the in-home consu
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant appeared knowledgeable and I looked forward to receiving the recommendations with a stated immediate intent to purchase from Best Buy, as a long-term client. Texted the consultant and spoke with his manager - twice - no proposal has been presented.
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
UnProfessional and lack of knowledge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No proper communication and no knowledge. Because of Kevin my project was delayed by 3 months and not even a sorry from him. Very un professional of him and his manager jason.
No, I would not recommend this to a friend