Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Felt robbed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One product had the incorrect price and was promised to be corrected. Price was never corrected and consultant has been avoiding communication.
No, I would not recommend this to a friendRated 2 out of 5 stars
Listen to my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't give you enough options, over priced, and stood in one spot.
No, I would not recommend this to a friendRated 1 out of 5 stars
They never showed up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showered up. Then they called and indicated that it was the following day but again didn’t show up. Two other people called and said the person I need to speak with will follow up. No one did. Disorganized service but funny you ask how it went!
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No one got back to me with a proposal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In home consultants came out. I told them all of the new equipment I needed for the build out of my in home theater as well as a number of appliances and TVs for other rooms. They never sent a proposal, even after I followed up with 2 emails requesting it. I ended up spending $45k elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant came to our home to give us suggestions for our new game room and he barely gave us any recommendations. Wasn't even worth the time. Glad it was free, or else I would definitely get a refund for this. Don't even bother with this. Just research online.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the consultation, I had additional questions prior to purchase. Received a text versus a return call from the consultant. When investing a significant amount of money a return phone call is a common courtesy as a minimum.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828
Rated 1 out of 5 stars
a sorry saga
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A miserable experience. I can't begin to tell you, how much aggravation my wife and I were put through. The nerve of the tech to send me and email, looking for what?
No, I would not recommend this to a friendRated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Up charged for cables which I already had Very rushed job
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for leaving this review. Our goal is to provide our customers with the best service possible. We understand you weren’t fully satisfied with our work quality, and we want to make this better for you. We have agents standing by to assist. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
we didn't get our services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we didn't get our services promised. everyone else was able to deliver and set up but you. you touched our stuff and talk to us face to face .I dont see why you couldn't delivered. dont make sense to me.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the time to upload your review. We understand that these times are frustrating as many things are becoming less available. We have made the choice to not go into any homes for the safety of the agents and the people whose homes they are visiting. I apologize if this has created inconvenience. If you would like to continue the conversation please reach us at (800) 548-0828
Rated 1 out of 5 stars
Didn't help me at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got an in-home consultation, I got a phone call saying that I needed to first pick out my security system and then be ready to buy it when he came out. I thought the consultation was to help me choose the right system for my home.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Lack of disclosure concerning installation of prod
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During the consultation the "advisor" recommended additional speaker for the surround system, but failed to mention that the installation fee would go up considerably (1over 150% of the cost of the speakers being purchased)
No, I would not recommend this to a friendRated 1 out of 5 stars
Incorrect appointment set by you.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consolidation was canceled. Scheduler scheduled a Consolidation instead of an installation., which resuled on me waiting an additional week for the correct installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not in-home at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told someone would be at My house between 3-5 pm. I left work early to be home to meet them. At 5:15 I got a phone call with the only offering was to tell me to contact Verizon or buy a $200 system from Best Buy No help at all and a wasted afternoon
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
My experience with Best Buys services recently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was the worst experience I've had. The in-home consultant was horrible to deal with, and in addition to not receiving return calls from him, it took me some very long and frustrating hours to get to speak with a live person when I called. I will not be making any big purchases in the future.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Homeowner– We never want to leave someone waiting for a call back like that, and I apologize. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can get you an update on your consultation.
Rated 1 out of 5 stars
Our consultation never happened!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It never happened. The store never called to set the appt. When we went back to the store to do some more research we couldn't get anyone to wait on us so we left and ordered it on-line. It was then delivered to my home.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Lousy service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I woukd give lower than one star if possible I scheduled a home visit and nobody showed up. A month or more later , I was called my a manager who apologized and said I woukd be contacted and again NO FOLLOw-up Worst customer service ever !
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .In a world where free time seems hard to come by, we always aim to work within the open time frames our customers provide us. Our goal is to always work around your schedule and limit any possible inconvenience. With that in mind, having your In-Home Advisor miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the delay as this is not the kind of service we aim to provide our customers. I welcome you to reach out to your Advisors contact number directly to coordinate a new time or reach out to us at (800) 548-0828 so we can work on getting this rectified.
Rated 2 out of 5 stars
Minimal I put
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just basic info provided. Wrong about sound system.
I would recommend this to a friendBrand response from Joe, Consultation Team
Posted .Our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
Zero follow through after meeting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She was great till after she left I never heard from her again.. she was supposed to go to the store find options and text/email me... so, months now still haven't replaced my oven,fridge, dishwasher, or stove top. Glad my time was wasted.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Security system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.consultant showed up a day late, kept showing us security systems out of our price range, was suppose to come back 2 days later with install guy for final price and never showed up or contacted us. STAY AWAY FROM BEST BUY!!!!
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
In-Home Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to have somebody install surveillance cameras in my house. The guy said they didn’t do such service but could refer me to a company that could install heir cameras! Why would I want some company’s cameras when I bought mine? The guy never came to my house to look at what I had either.
No, I would not recommend this to a friend