Customer Ratings & Reviews
- SKU:
- 5480600
to a friend
A waste of my time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told several things that I know to be untrue and since that time I have found and purchased what I needed that I was told could not be done. I never received output from the consultation. I called twice and left voice mails that were never returned. Completely disappointed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We’re hopeful all our customers will be satisfied with their in-home consultation, so it’s disheartening to hear your consultation has left you so disappointed. If you’ve still not received a response from the voicemails you’ve left, please email us at onlinesupport@geeksquad.com, and include a summary of your concerns, as well as your full name, email address, and phone number in your email.
No follow up email
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jacklin came to my house for outdoor cameras surveillance consultation. She said she would emailed me several options which camera to install. I called her and left a message giving her my email and asking her to email me but she never emailed me.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Just not Finished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could get a return call from the two messages that I left on the voice mail so we could address a couple of minor problems I would give the service five stars. But with no return calls in almost a week from the first message and the install not working I would say the service is poor.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi TexasBob – I apologize that you haven’t heard back on that just yet. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll see if we can get you in touch with someone who can help get that install working properly for you.
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This solved no purpose: 1. Primary reason: No Free thermostat upgrade due to missing C wire 2. Security System: No options to enable pre-existing security system other than replacing it full suite The consultant was Courteous in attending to my questions though.
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828. ^Dave
Very disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't get what we paid for and we want Best Buy Geek Squad to come back and repair. 2 mounts were supposed to have wiring behind the wall and did not. A sound bar was supposed to be mounted and was not.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to talk things over. We look forward to hearing from you.
Washer dryer installation and haul away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not do the dryer door reversal and since then, I have been calling multiple times to get the credit back to my credit card, otherwise the installation went off well
I would recommend this to a friendHe did not follow up with me , ignored my callls.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service with this rep. I called him endlessly no help . It was a frustrating experience dealing with Omar
No, I would not recommend this to a friendGood info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was Lots of knowledge by the BestBuy representative.
I would recommend this to a friendGreat idea for project
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He explained 4 different systems for my media room set up with different viewing seating area. He looked up numerous different speakers size and stands. He explained to me the range of a wireless sub woofer. He also suggested I buy stands to put rear speakers on to improve the sound.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello MSGT – Thanks for the great feedback on your recent consultation. We want to provide you with a variety of options, and it sounds like that’s just what we did. If you have any outstanding concerns or questions, please don’t hesitate to reach back out to your Agent.
Never Followed Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came out and gave me a proposal. I tried several times to get them to come preform the work. Never emailed me back. I used the proposal and ordered the cameras on Amazon I installed them myself. So simple
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Consultation didnt happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My in home consultation didnt happen. The day i was told it was going to be on, didnt happen. But i guess the guy showed the next day. But i was sleeping.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hi Geniel. Thanks for your review. I understand your disappointment with not being able to have your consultation. Our free home consultation service is a great way to get knowledgeable advice from a home expert, on what tech will best suit your needs and match your home’s design. You’re able to set up a new appointment here, https://www.bestbuy.com/site/services/best-buy-home/pcmcat748300620643.c?id=pcmcat748300620643 . You can request a chat, call, virtual or in home consultation. Whichever option works best for you.
No Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After thermostat was replaced was without heat over the weekend. Tech support did not return my calls. I paid $500 to fix the problem Best Buy created.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Total Tech membership does allow customers to have discounts on services and you can contact us at (888) 237-8289, in store, online chat, Facebook/Instagram Best Buy Support, or Twitter @BestBuySupport for assistance. You can also see other benefits of our Total Tech membership at https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983
Waste of Time and Never Returned My Call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with this service. Guy came to take measurements and assess. Then never provided quote or return my calls. I contacted Best Buy and they said they would call me, but never received a call.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Our Consultation was awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help with a new wall oven for my kitchen the consultation person that came over didn't give any advise or ideas all he did was measure very disappointed.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Very bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not show up called an hour later said he was lost I communicated back with him 2 other times no response
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
No owners manual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation and equipment is good. Didnt get an onwers manual with the amplifier or 83 inch LG. Not happy with that at all.
No, I would not recommend this to a friendService
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed my receiver for my home theater to be connected but the service technician that can to do the job was a pc tech and could not hook my receiver. Wasted half a day.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .We appreciate that you let us know this happened. Our In-Home Advisors should be doing their best to ask the right questions and listen to your concerns to help evaluate your technology needs. I’m sorry that you were left feeling unheard during your consultation. When you have the time, please give us a call at (800) 548-0828 to continue talking about this. We would love the opportunity to make this right for you.
I’m extremely disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two people from Best Buy came out to my house and recommended multiple products and ideas and said they’d send me a quote and I never heard from them. I’m extremely disappointed and will have a hard time doing business with Best Buy after this.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Technician not trained to troubleshoot issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was not trained per him on our SideKick washing machine that is part of our LG washer and dryer set just installed last week from Best Buy.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hi Lynne. Thanks for your review of our in-home consultation, I understand why this interaction was frustrating for you. Our in-home consultation allows you to meet with a knowledgeable Home Expert when and how you want. This may be over chat, by phone, instore or at your home. The Home Expert can provide information on products, recommend solutions that best suit your needs and match your home’s design style. The free consultation is not meant for troubleshooting and if you’re still in need of that service a certified technician can assist. Just visit your local Best Buy store or call our customer service line at (888) 237-8289 and ask for our appliance troubleshooting/diagnostic service. There is a cost associated with this service.
Best Buy Disappoints Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No or lying customer service. Calls are transferred intentionally to voice prompts or live chat which is useless.
No, I would not recommend this to a friend