Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
No help from employees
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still do not have my new tv delivered an installed, the 3 rd party vendor is awful and the people at the store have not helped to insure I get appointment in the near future.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The home consultation was canceled. There was no consultation
No, I would not recommend this to a friendRated 1 out of 5 stars
Consultant did not do his due diligence
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant did not do his due diligence. The product he recommended ended up not being compatible with my modem. Now I am stuck with equipment I don’t need. No one at Best Buy has called me back to try to address my issue.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
No Follow Up whatsoever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Started very Diligent and showed for the First Appointment--However after almost 2 months we never received a call back and a quote..after One Month we walked in and personally asked where our quote was...Steve NEVER FOLLOWED UP--ORDER # 1119102440318
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've have 4 appointments to get my cameras installed and no one called or showed on the 4th appointment. My consultant won't answer the phone or call me back. So I've paid and nothing has been done. I'm so unhappy.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
The guy showed up and never followed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The advisor came and let me know he’d be following up with a proposal and product recommendations. I never received any follow up despite calling and texting and emailing him.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
no one showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took off work and no one showed up. Salesman expected a sale prior to the home expert arrival.
No, I would not recommend this to a friendRated 1 out of 5 stars
didnt happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get an in-home consultation. The scheduled tech person called a day or two before and said she typically didnt do an in-person visit for the kind of advice/information I requested.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Our consultant had no interest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent many hours on the phone trying to contact people for help regarding Many issues with my orders of 4- four appliances. ( never got the 4 th appliance) I never experience such unprofessional people and treatment!
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Unable to reach our consultant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We still don't have one TV mounted. Main TV unable to watch after 2 hours of viewing. We have called and emailed to get help but no one returns are calls or email. We would like to talk to our in-house consultant!
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 2 out of 5 stars
Fridge Doesn't Fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some good knowledge and insight--short on measuring
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that your fridge doesn't fit correctly. Please reach back out to the Agent that helped you with your consultation ans we'll do our best to find you a replacement that fits your home correctly.
Rated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Initial person who came to give quote never followed up back. I had to call her many times and never answered. I don’t know how she is surviving in the company. Same thing happened to my fried. Poor customer service and accountability.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Worth lesse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not do the job so never again will I use you guys not worth it one guy said ya we can do it and other wouldn't so I'm done this crap
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be in person and the store set it up as virtual. He called and apologized and said to text him photos and he would get back to me. Two weeks later I never heard back. Horrible customer service all around.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Home theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted home theater advice and set up. Went to store met the tech guy. He Came out and took measurements . Followed up 3 times in store no call back . Just a very poor service not sure if they have interest in the job.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .ank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Tech person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were not able to use 100ft cable like told. Phone tech also was not helpful to correct issue. Returned cable to store
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was extremely disappointed with the in-home consultation. They consultant was very unorganized, did not have a formal estimate, added additional costs to the quote he gave me without my permission, etc. Totally unacceptable and unprofessional and unethical.
No, I would not recommend this to a friendRated 1 out of 5 stars
In-home consultant offered price was higher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price For the appliances offered by consultant were higher than the price at the day I was planned to purchase products at the Best Buy store. Instead, I had to wait in- home consultant visit my home hole month... I lost my time.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total Tech never came. Canceled appointment via telephone. The in store person and the total tech person were not on the same page as far as advise.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not great experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To get the response for my queries took many days. Tech did not even replied my email few times therefore I have to visit the store. Overall Not good experience.
No, I would not recommend this to a friend