Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
I already sent my review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You already asked for my review which said that the person came and I accepted the estimate and never heard back from anyone. We called your toll free number and reported this and gave a review and still have received no call or response whatsoever from Best Buy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi HalE – I’m sorry you haven’t heard back from your Advisor about the estimate yet. Please give us another call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll try to get you in touch with your Advisor so we can get the ball rolling on scheduling your install.
Rated 1 out of 5 stars
Consultation that never happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy only caters to high end clients when it comes to Home Theater design. So if you are not willing to spend 13-15k in the coming weeks, they won't even consider.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Lousy service, no follow up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad resource, Nathan, seemed knowledgeable. However, I never heard from him after his in home consultation. I was under a tight timeline to install speaker wire before they put up drywall in the house I'm building, too (best but and Nathan were both aware).
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You had me sitting home four days in a row waiting for someone to come and nobody did no phone calls nothing
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had two I home consultations. The first guy did nothing and scheduled a second guy. The second guy did nothing but sent an email to sell us products.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828
Rated 1 out of 5 stars
No follow up from in Home sales associate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In Home consultant visited, never provided quotes for products reviewed. I had to call many times to get the quote. After receiving quote called many times ready to purchase and never received a return call. Still have not made the purchase. Very disappointed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello ajsalt3 – We never want to leave someone hanging like that. I apologize it’s been so hard to get in touch with someone. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll see if we can help you get that order placed.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sent someone out to measure because homeowners aren’t dependable in measuring b. Then we waited and waited. When the oven finally arrived it was 3”to narrow because the “expert” measured incotrrectly. Now we wait another 3 weeks for the correct oven
No, I would not recommend this to a friendRated 1 out of 5 stars
Consultant was very timely and efficient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My consultant came to my home to measure my cabinet space for a new dishwasher to make sure it would fit. She came in a very timely fashion (same day I was in the store!), so I could order my dishwasher immediately.
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to shed light on your positive experience! We appreciate you and your time! Have a great day!
Rated 1 out of 5 stars
no service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were a week late in delivering and installing my TV never notified me the installers were good but the service from Best Buy was horrible
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not listen to what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not listen to what I wanted and proposed an extremely high end system that did far more than what I wanted, but excluded the basics that I did want. I went another route, spent about 10% of what they proposed, and got everything that I wanted.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially it was good, but the home expert failed to follow up or respond to my multiple texts and calls. We last spoke after he said he would get back to me, it has been two weeks have not heard from him.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
No response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rep promised to provide the prices. I even followed up and then after that I called the customer service number of best buy and they said someone will get in touch with me. No one ever did. It is poor customer care that I have no words to express.
No, I would not recommend this to a friendRated 1 out of 5 stars
A failure nothing works!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians came and talked fast and left. I am old and slow and thus need written materials. I have recently spent a lot of money with Best Buy but have nothing to show for it.
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828. ^Fey
Rated 1 out of 5 stars
Horrible service and customer support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.None of our TVs that were installed are working properly we have called our sales rep for weeks and have not received any response along with customer service. It’s been an absolute nightmare And 2 weeks later still no working TV’S
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Fey
Rated 1 out of 5 stars
Lack of product onowledge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a drop in stove and the first person wouldnt touch it and the next consult pulled it out and verified the width was too small for the one delivered . He pushed it back in and basically said deal with the store
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
The person said didnt know how to setup smart dev
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That is not In-Home Consultation but a sales person. As he does not know how to setup the smart device and and does not know which is only Amazon compatible or Google Home compatible. Hence the consultation was not persuaded.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828. ^Joe
Rated 1 out of 5 stars
Fellow no show?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant was supposed to show up. He said he rang doorbell and called but I didn't hear the doorbell or the phone. He said he left a message but there was no message. Don't know what to say here except that I didn't get work done that I paid for.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi BlazingTower – We never want to leave someone hanging like that, and I apologize that there was a missed connection. It is possible that we somehow have the wrong contact information on file, so please give us a ring at 1-800-548-0828 so we can be sure to get back to you.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the person only called me and never came to my house. Worst experience ever. I wasn't looking for anyone to help with technical support, I needed direction and explanation how to make my wifi perfect in my house.
No, I would not recommend this to a friendBrand response from Sammie , Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't do what I asked.poor service! Said couldn't connect dvd player and vhs player.I was told you can! There is an adapter available. Geek squad is not that good.
No, I would not recommend this to a friendBrand response from Doug, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman was great, product was damaged and the follow up calls promised never occurred. A company that doesn’t understand dealing with customers.
No, I would not recommend this to a friend