Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contacted me and then never followed through. I basically had to beg for a quote. Never happened. Just did the research and went to Nebraska furniture mart and bought the items and installed myself.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
You better have a very good reason!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt even come to my home. They called me the day before, and said that I did not give them a good enough reason for them to give me a home consultation. Very displeased!
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
This was the worst!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got the wrong size trim kit and product, the box and microwave were damaged, and when the contractor took out our old microwave, the whole area looks terrible.
No, I would not recommend this to a friendBrand response from Doug, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had our review in fall and never received any follow up in the products we were interested in. The consultation was quick and the expert had suggested an item for our internet, but we never got the follow up. I would not waste my time with this.
No, I would not recommend this to a friendRated 1 out of 5 stars
I am left feeling less confident in your services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually have NO stars to give. You sent us an email and cancelled our appointment without giving us any reason. And now you request a review of that service? I am confused. Thank you.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you
Rated 1 out of 5 stars
Best Buy cannot measure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appliances didn’t fit the other company that measured were incapable
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor name to Geek Squad team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Waited for someone to come with practically no meaningful options. Got outside vendor who did phenomenal work. Very disappointed with Best Buy!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Great installation, but follow through terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer did a great job, but the coordination and follow through afterwards was extremely frustrating. I do not understand why the ‘coordinator’ must be chased twenty times to respond to request to fix problems he promised to solve
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The supposed In-home consultation could not happen as they refused to even come take a look at our little TV situation.I was prepared to buy whatever necessary. it's a shame they said I'd need an expensive Geek instead of just a free assessment.
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set appointment. Showed up at store and the guy was a no show. Never called never answered his phone when I called and never returned my messages. Thank you google for answering all my questions.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.
Rated 1 out of 5 stars
BAD SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ORDERED OVER $5000 DOLLARS PURCHASE ORDER AND THEY TOOK OVER 6 WEEKS TO DELIVER AFTER PROMISED TO GET SOONER. VERY DISAPPOINTED AND TERRIBLE CUSTOMER SERVICE FROM HOME ADVISOR CONSULTANT.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for taking the time to review our in home services. After reading your response, it sounds like your experience did not live up to your expectation. I apologize that your product was promised to you earlier than we were able to fulfill. We have been seeing inventory constraints as a result of the corona virus pandemic, and we understand how frustrating that is. However, it is concerning that your advisor did not follow up the way you expected. Please contact us at (800) 548-0828 so we can follow up on this. Thank you.
Rated 1 out of 5 stars
I never bought the system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.?Aftert several weeks, a Best Buy representative came to evaluate our house for a sound system. He came and said that he would meet us at Best Buy at 2:30 the following Saturday. He never showed and no one ever called to schedule someone else
No, I would not recommend this to a friendRated 1 out of 5 stars
Very unsatisfactory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with the experience I had. I should have went somewhere else to get my appliances. I probably would have save time and money elsewhere.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you
Rated 1 out of 5 stars
Electronics/security cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help with security cameras and my consultation Home Expert was a "no show". He could have at least texted to let me know he was cancelling for whatever reason he had.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future
Rated 1 out of 5 stars
I did not have an in home review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have an in home review. I don't know why I received this email. You have recently cancelled 2 attempts at online orders which I don't understand and don't have tine or patience to research.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The experience was horrible! No one came to my home, no one did a zoom call or any type of consultation
No, I would not recommend this to a friendRated 3 out of 5 stars
It’s big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG tv is big and able to be wall mounted. My old Samsung had a better picture even though this LG Oleg is touted to be the best picture there is. For so much money, you’d expect it to be stupendious: it disappointedly isn’t
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant never showed up. He never came for the first appointment. After calling him and having him schedule another appointment, he said he has put in his calendar but still never showed up. I gave up after that ....
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you sharing this feedback. Having a Blue Shirt in your home, is often the easiest way to determine what new technology will be the best solution. I'm sorry to hear that scheduling has been a problem, and that's certainly not the experience we would want for any of our customers. If you'd be willing to give us another opportunity, you can connect with the scheduling team at (800)-548-0828.
Rated 1 out of 5 stars
No follow up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not heard from anyone on the Geek Squad. Mikie came and looked at what I have and made a referral but there has been no follow up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rep came out and said she would set up an installation and never called back or would return my call. I figured the job didn’t make enough money. You lost me and I will share this bad experience with anyone wanting BB service.
No, I would not recommend this to a friend