Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Undependable Consultants
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two consultation appointments made, then cancelled by the Best Buy employees scheduled to help us. One said he couldn't keep the appointment because he was off on vacation! I gave up on them.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828
Rated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had our in home consultation and our representative was supposed to follow up with us regarding a few questions we had that she couldn’t answer. She never got back to us. I emailed and texted and never got my questions answered.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ghosted by Best Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant came, never issued a report. Despite follow ups by text and discussions with store personnel and management, I never received a quote. I ended up self installing, couldn’t be happier!
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
None
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To my knowledge I have never had “an in home consultation” at any time. Can’t answer survey???? Why Don’t you get my answer.
I would recommend this to a friendRated 1 out of 5 stars
The guys were great, but job was incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were great but they were not able to complete everything. The one tv could not get hung and they couldn’t get the outside speakers on
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Issue from setup not resolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I would be contacted to have my open issue resolved however my issue is still open. I’m very surprised, I have always had great experiences with the Best Buy team.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you. ^
Rated 1 out of 5 stars
In home consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had in home consultation and tech never did send info on what was covered as far as product and service. Called to find out where it was a person at store said they would check and get back to me and that person never did either.
No, I would not recommend this to a friendRated 1 out of 5 stars
Long process, happy everything is finished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Their was no need for this. On the of, I thought some work would be done. Just lots of confusion and misunderstanding. I recommend you finding your own workers so you know who your dealing with.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Your in-home advisors are terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't get return phone calls, one I called 3 times and left a message each time. One listened to me said I needed to talk to someone else named Jeremiah I think and never heard from either again.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No follow up after initial visit- no email, no rec
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was visited by 2 consultants, who seemed knowledgeable. After an hour visit, I received no recommendations, no follow up calls, no contact as promised. I was disappointed in my experience & had wasted my time.
No, I would not recommend this to a friendBrand response from Fey, Best Buy Support
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828. ^Fey
Rated 1 out of 5 stars
Who is this?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received a review from so wone I do t even know about a consultation. What are you guys doing over there?
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st time, the consultant said he didn’t know enough about my issue to help. He referred me to another rep who was supposed to setup another appointment, but no one else came by my house. My issue wasn’t resolved.
No, I would not recommend this to a friendRated 1 out of 5 stars
Recent service work was incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was not focused on resolving all of our issues instead getting in and out. My prior experiences were considerable better.
No, I would not recommend this to a friendRated 1 out of 5 stars
They still have not followed up on trim for the mi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am ready for a credit on my microwave so I can go elsewhere to shop and get what I want. This will be my last experience with Best Buy. Still no trim for the microwave. It’s been since March!!!
No, I would not recommend this to a friendBrand response from Brad, In Home Consultation
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you. ^Brad
Rated 1 out of 5 stars
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person that came to my home did not provide any information. I had to remind him to take measurements only to get a call back saying we don't have a stove to fit your space. Too much disconnect between departments.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased LG dishwasher and stackable washer/dryer are not working at all. Stop using 3rd party guys and hire more Greek squad members. Last 6 weeks been a waiting game for my mom.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for your review on our services. I am so sorry to hear that your appliances are giving you issues. You can contact our Geek Squad Support at (800) 433-5778. I apologize for your issues with our 3rd party team, unfortunately some states have requirements for installers (especially appliance installs) that our Geek Squad teams do not fit. We do, however, hold our 3rd parties to the same expectations as our Geek Squad teams, so we would love to hear your feedback so we can follow up with that specific team.
Rated 1 out of 5 stars
Huge waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant recommended products that did not work for my home because we do not have the necessary lighting. He also provided a lot of misinformation. We ended up buying a lot of equipment that we ended up returning.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I'm sorry to hear you didn't receive the expert service you were looking for, and we know we can provide! Please call us at 1-800-GEEKSQUAD to speak with an Agent standing by ready to help!
Rated 1 out of 5 stars
Very unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought all new kitchen appliances along with washer and dryer and have had issue after issue Will never purchase from Best Buy again.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Advisor was terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales associate was nice. The advisor with him was pushy and didn’t even give me a demo of how the product he was selling worked. It was a nest cam.
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828. ^Dave
Rated 1 out of 5 stars
KitchenAid Dishwasher installed by unprofessional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.problem is still not fixed. dishwasher door still makes cracking noise. Best buy installed our kitchenAid dishwasher costing us over $1600. and not working properly from day one
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 433-5778.