Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Fixed tv mount/ unable to access ports on back of
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a tv from Best Buy and purchased a fixed mount. Everything seemed fine until I got a new devise that needed to be plugged into the tv and discovered the ports were inaccessible due to the fixed mount. I was not informed that the tv I was purchasing had ports behind the tv and I would need an adjustable mount to access. I called Best Buy and was told they would send someone out to replace the mount and that the techs “had mounts in their trucks” The day of service I received a call that said it was a mistake and I had to go buy my own mount and that because the return date had passed for my fixed mount I would have to pay for a new mount completely out of pocket. I thought it was ridiculous that because I was not informed of the need for a movable mount and didn’t discover the problem in time I was being charged. The gentle man on the phone offered me a discount but it was still going to cost me an additional 60$. (And of course a day of my time for service) neither of which I have. I have spent thousands of dollars in the past few months at Best Buy and I am a total tech member. I am pretty unhappy with the way this has all played out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Our advisor cancelled without notice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I give a big ZERO to my advisor. Our appointment was cancelled without notice and failed to return our call regarding the cancellation. If he was sick geek squad should have contacted us.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
He came and we have not heard back after several
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went over everything we needed done and he left saying I will get back with some answers soon and we have not heard a word after several months of time has passed. We have fixed our own system and it is working just fine.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Norb – I’m happy to hear that you were able to get your existing system back up and running. If you are still interested in the upgrade you were looking for please give us a call at 1-888-BESTBUY (1-888-237-8289) and we’ll see if we can get you back in touch with the person who did your consultation.
Rated 1 out of 5 stars
I am not pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. I am missing a pair of outdoor speakers. There is no explanation for the missing speakers and they cost $900. I want to know what happened
No, I would not recommend this to a friendBrand response from Doug, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Never scheduled/installed the tv on my own.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened/never scheduled such an appointment.Did my own research/reviews/videos on the tv desired.Installed the tv on my own
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service and follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers refused the job. Left job site and never came back and left all equipment. Still yet to hear from someone at Best Buy even after I went to the store to complain!
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Sales never called back to finalize purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In home representative was good. The sales team started the purchase but never followed up to get credit card info or book appt for installation and delivery. After a couple of attempts I gave up.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Unprofessional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unprofessional and treat customers like objects. Total disappointment in bestbuy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Is there a minus rating?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am over 3 months in, have had 2 people from original sale then 3 different installers come out yet not a thing is installed yet. There is little to no exchange of work scope from sales to installers. What a joke.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting for visit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still waiting for a post installation visit to address issues i did raise in a conversations shortly after the installation. The visit should have taken place several weeks ago.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
I called geek squad for in home repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He called me back excited to help. Until I told him I need repair on a system y’all already installed. Silence. At least he could have sent me i the right direction. Bad customer service
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
horrible follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this service had me returning product after product because of the incompetence of the rep. i finally had to get the management involved if it wasn't for the store mgr and gm, i would have taken my business to frys
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We apologize that there wasn't appropriate follow up from your in-home consultant. It's good to hear that the managers at your local store were able to help you out. if you have any additional concerns, please share them with us by calling (800) 548-0828.
Rated 1 out of 5 stars
Do Not Use AJ as your Rep!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant does not return phone calls, does not refund items and fails to deliver purchased items. Do not buy from the Rockville Store.
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828
Rated 1 out of 5 stars
Bid not competitive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your bid for mounting our TVs was not competitive.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Sure What Happened. He did not come.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our consultant did not show up or call. I reached out to William several times in the days leading to the meeting and he never responded. He did not come or call.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
poor follow-up, lost my biz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No followup from Best Buy after he came out. I tried hunting him down, he went on vacation. Endless promises of calling me and by the time he did (3+ weeks later) I had already chosen crown audio bc of it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to bring this to our attention. We regret to hear that you were unable to reach the agent that had completed your In-Home Consultation. We certainly strive to complete this process in a timely manner to be respectful of your time. We’re sorry for the inconvenience that this caused you. We sincerely hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
I am NOT Leroy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hey Best Buy--I am NOT Leroy!!! You keep sending me his communications. Please fix in your system. I have called AND e-mailed to fix this with no results.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. We would love to talk through how to correct this concern. Please give us a call at (888) 237-8289
Rated 1 out of 5 stars
Not resolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Parts still being ordered. Person keeps coming back and ordering more parts. Ongoing issue
No, I would not recommend this to a friendRated 1 out of 5 stars
Very sad, i sent a request in to reschedule and th
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked to reschedule via the online program. Your guy Showed up anyway without the confirmation call and left a sticker on the door. There was no follow up and I was left buried in the snow
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
we never had a home consulting review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody ever showed up or called us! We know that your store are closed in MD because of COVID-19 but couldn't you have sent us an email from your national center or customer service dept?
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.