Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
No contact since initial consult.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was to contact an installer to get with us, and NO ONE has called or checked on this. We have not heard anything from anyone since the initial meeting.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Didn't get what I paid for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a TV to be mounted on the wall. I had an expensive remote so the cable box could be in the closet. They left the cable box on the floor with all the wires. I called to complain but no one ever got back to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
OVERPRICED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a consultation for a whole house music system. The advisor packed so many add-ons resulting in an exorbitant price. We ultimately had the work done for about one quarter of the quote.
No, I would not recommend this to a friendBrand response from Michelle, Corporate In Home Operations Support
Posted .Expert service and unbeatable prices has been a part of our business culture for many years now. If you're as budget-conscious as I am, I can imagine that there may have been a number in your mind that needed to be met. We completely understand this and we're more than happy to work with you in order to better meet your overall goals and expectations. I invite you to get in touch with your Adviser or give us a call at (800) 548-0828 at your earliest convenience so you can discuss with them your concerns. We should be able to come up with a plan that better fits your budget.
Rated 1 out of 5 stars
i did not have an in home consultation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why I received this survey. I have never had an in home (or in store) consultation. Service guys came out twice to level new refrigerator. They were not successful.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking your time to give us this feedback! I am sorry that your service did not live up to our standards. We are always looking for honest and candid feedback. If you would like to give an in depth review to our Geek Squad team, you can reach them at (800) 533-4778.
Rated 1 out of 5 stars
Fell Short Completely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was good but still never received any kind of quote or information on what i am looking for.... consultation was 5 months ago... no follow up or even courtesy call...
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Wifi router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.His suggestion for google wifi wasnt helpful. Still gave me problems watching movies that still buffers. Brand he suggested didnt solve my problems and he never returned my calls.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Really Bad Exerperience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not listen to what I wanted nor made any effort to make it happen. Also took an act of Congress to even get the estimate. He also didnt seem very knowledgeable.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate that you let us know this happened. Our In-Home Advisors should be doing their best to ask the right questions and listen to your concerns to help evaluate your technology needs. I’m sorry that you were left feeling unheard during your consultation. When you have the time, please give us a call at (800) 548-0828 to continue talking about this. We would love the opportunity to make this right for you
Rated 1 out of 5 stars
Did not have one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help with a refrigerator but cancelled my consultation due to the persons attitude
No, I would not recommend this to a friendRated 1 out of 5 stars
Consultation was a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two of my items never showed and communication was poor
No, I would not recommend this to a friendRated 1 out of 5 stars
The advisor didn't recommend a thing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so disappointed that the consultant didn't follow up on his visit. As long as I have been dealing with Best Buy this was the first time that I didn't get help when I requested it.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No Photo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure why you keep saying you sent a consultant to my home. You just delivered my fridge.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not much help!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You sent two delivery men, they both knew nothing about my problem concerning my refrigerator problem! Why would you do that?
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
No one showed up or called
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up, or even called to confirm or cancel the appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete waste if time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don’t have an appointment for nearly 3 weeks and then the day of scheduled appointment you reschedule that customer for 34 days out. Nope! I will not do business ever again
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Thumbs down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I’ve had with Best Buy ever. Haven’t been back since
No, I would not recommend this to a friendRated 1 out of 5 stars
I didnt have an in home consultation, he cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not receive our in home consultation, he canceled this on us. I hope I can still get the free in home at a later time and we wont be charged this as our one free in home...
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello! Thank you for taking the time out of your day to review our program. Feedback is always important to us because this ensures that we are giving our best. I apologize that your appointment was cancelled by your advisor. In the beginning of the COVID situation it was important that we not risk anyone's health and safety. At this time, our advisors have transitioned to a virtual consultation and will be offering this until local and state governments give us the go-ahead to go back into homes. When that happens you can rest assured that your appointment will still be free as our In-Home Consultations are free all throughout the year. If you have any follow-up questions for us, please reach out to us at (800) 548-0828.
Rated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arranged an IN-HOME CONSULTATION and they don't show up on scheduled date and time or at all. Repeated calls to the service and no one ever responded to us. Save yourself a headache and use someone else.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Virusking - I apologize that we didn’t arrive as expected for your in-home consultation. We never want to leave someone hanging like that. If you’re still interested in the service, please reach out to us at 1-800-548-0828 and we’ll do our best to schedule it for you.
Rated 1 out of 5 stars
Difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They forgot my appointment and I had to call to get Russ to come. Then when I subsequently went to bun the TVs, no one had my data from the consultation because Riss wasn’t there. It was ridiculous.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one came to my home. Never called after talking with people at the store. I could tell my needs for my proposed project wouldn’t be met when we discussed budget.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Have not heard back yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not heard back yet. The guy showed up but did not give me any answers... he said he was going to email me the options and estimates.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you. ^Joe




