Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Follow up on Installation Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have issues and have been waiting for 30 days with no response. Installers were great, but no follow up with my issues
No, I would not recommend this to a friendRated 1 out of 5 stars
No Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not helpful at all. Customer service is not great and will not take care of customer.
No, I would not recommend this to a friendBrand response from Doug, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 months trying to figure out what size stove top. Ridiculous even with an in home measure. We got so frustrated we said forget it and ask for a refund!
No, I would not recommend this to a friendBrand response from Brad, In Home Consultation
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you. ^Brad
Rated 1 out of 5 stars
Im just confused as to why i did get called back t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not call back and if he did i got nothing. Maybe i missed an email but no calls. Im attemting to do the work myself. Really diappointed.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Worst In Home Consultation Ecer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person has no idea of the products and services we was requesting. Very frustrating to speak with a person with no knoeledge of his job. We hired another company for the work
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. While I see that you've opted to go with a different company, we hope that in the future you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review. ^Dave
Rated 1 out of 5 stars
consultant was not educated in current AV tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant ordered wrong speaker wire and the wrong speaker banana plugs. He also said my existing 5.1 channel receiver was sufficient to support 7 speakers.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
SUX
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an in home consultation for security camera system and then never heard another word. I have tried contacting them and no responses at all. How rude! It was just a big waste of my time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible, no follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried several times after initial consultation to get the rep to call me to install devices. Never Got any responses. At least he was honest during initial consult. I'm done with best buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
No One Showed Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the day of my appointment, I got a call that the installation department will call me to schedule another apptointment. I never got a call, and no one has shown up till date. Very disappointing.
No, I would not recommend this to a friendRated 1 out of 5 stars
No not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were not very happy and didn’t use you for our upcoming purchase of all new appliances. If we didn’t do our research we would have spent way more.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have requested home consultation and the guy came out 2-3 months ago. I haven’t received my quote still. I followed 3 times already and nothing happened. I am beyond disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever called or came to my home to give me any advice this is a waisted service.i went to the. Store the sales person told me someone would call and they never did
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading a review to share your experience with us, however, we wish it was under happier circumstances. We're also not a fan of rearranging our day to be home for an appointment, only for no one to show up or give us a call. That's a far cry from the stress-free level of service we strive to provide every customer, so it hurts us to hear that we dropped the ball with your In-Home Consultation. For us to figure out what happened, as well as to get a new appointment scheduled, please call our In-Home Consultation line at 1-800-548-0828.
Brand response from Fey, Best Buy Support
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828. ^Fey
Rated 1 out of 5 stars
Consultant did not show up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant never showed up and I could not reach them on the phone. The appointment was for 3/10 at 10:30 am, and their name was Joshua Sandoval.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for taking the time to submit this review. I see that your appointment was reschedule to 3/23. If this appointment was not rescheduled with your knowledge, please give us a call at (800) 548-0828. We would definitely want to follow up if you were rescheduled without being told.
Rated 1 out of 5 stars
Not what I was hoping for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system I was recommended didn’t work. I was only able to install half of it and now that half doesn’t even work. I feel like I wasted $1000
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
What in home consultation?????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had one in home consultation and it was one to two years ago. I don’t count a recent delivery if a kitchen appliance as an in home consultation.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 3 out of 5 stars
Ok advice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the consultant was ok but didn't seem like an expert. Was concerned with the people who would install when he told me thatthey don't get any training it is on the job
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Getting expert advice in your home regarding some upgrades you’re looking to do can be very important! We’re sorry to hear the agent you who visited your home may not have carried themselves in the most professional manner. We’d like to hear more about your feedback and see what additional support we might be able to extend to you, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Edgardo never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible. I am an Elite Plus Best Buy member and I guess that counts for nothing since this technician never came to my home. I am extremely disappointed.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future. ^Joe
Rated 1 out of 5 stars
Unimpressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helpful until sale completed. After that, impossible to get any help. Would not recommend.
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience overall, worst customer service experience im had after our purchase was complete our money was taken customer service was terrible
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Absolutely NO follow-up when we were ready for the
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not return phone calls or texts. I had to have the store finf the appliances that were not even ordered.
No, I would not recommend this to a friendBrand response from Brad, In Home Consultation
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828. ^Brad