Customer Ratings & Reviews
- SKU:
- 5480600
to a friend
Anthony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 4 phone calls in to Freddy with no return followup.
No, I would not recommend this to a friendLack of Communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During the purchase he was responsive but after the purchase was complete he wouldn’t respond to any emails or phone calls. Disapp
No, I would not recommend this to a friendBrand response from Sammie , Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
No follow through
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had consultation...only after repeated calls received recommendations, ordered product and it didn’t fit! Tried to follow up and gave up.dont waste ur time,
No, I would not recommend this to a friendDont have a review.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got a in home consolation. Sorry i don not have a review.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hi Kimberly. I’m sorry to hear that you were not able to get a home consultation done. With our home experts you can get knowledgeable advice about tech that will suit your needs and your home’s design. You’re able to set up an appointment here, https://www.bestbuy.com/site/services/best-buy-home/pcmcat748300620643.c?id=pcmcat748300620643 . You can request a chat, call, virtual or in home consultation. Whichever option works best for you. I hope we’ll have the opportunity to assist you with your next home project.
Not a Satisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First battery from doorbell drained in 11 days and one camera failed. 2nd battery drained in 1 day. I'm waiting for doorbell replacement now, in case it's the actual doorbell; if the battery drains right away after 2nd doorbell install, I will return it. Can't get e-mail responses from Sales or Manager
No, I would not recommend this to a friendno follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.technician came out and was going to get back with me with the proposal and to schedule install. never heard back.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Waste of my time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time. Representative showed up showed little knowledge and never provided any suggestions. Never followed up.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
In home consultant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of time! Someone came to my house, wasted my time and then never followed up... even after reaching it to multiple managers!! Never recommend it!
No, I would not recommend this to a friendCamera system and security system in my home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He is very helpful but not ready to use my product which I have buy from bestbuy and did not email me the quotes also
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still waiting a response for light switch and I have e mailed 3 times. He only gave one product for washer dnd dryer.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Never had it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with Best Buy Geek Squad set up Teams on new computer...from Best Buy. Ended up never happening and never called back.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
I was confident at first but came dismayed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent ordered incorrect product ... slipped by myvread at time of signature
No, I would not recommend this to a friendWas advise that do not do in home tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that it is advertise in home consultation but representative can not come to see what the actual problem is'
No, I would not recommend this to a friendBrand response from Sammie , Consultation Team
Posted .Hello, thank you for taking the time to let us know about your experience. I understand that scheduling time with someone and having them not be the correct person for the job is frustrating. We do offer troubleshooting services, but they are not free services. If you'd like to learn more about setting up a troubleshooting appointment you can reach us at (800) 433-5778. We look forward to hearing from you.
Don't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Miscommunication btwn geek squad & magnolia, puts the onus on customer to handle
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you
NA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still waiting on my security system to be completed. Its been a week.
No, I would not recommend this to a friendAlready responded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already responded to this several weeks ago. You obviously don’t read them
No, I would not recommend this to a friendHorrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not solve the problem and I had to call multiple times to get correct technician and it’s still not ficed.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 433-5778 to talk things over. We look forward to hearing from you.
Haven't had the In-Home Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to review what I have not received, sort of like putting the cart before the horse! Perhaps you sent this out too early.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us. We appreciate candid feedback on our services to continue giving the best to all our clients. I understand that you may not have had your consultation yet, but I do hope that it goes as planned. If you wish to give our team any feedback on your experience, you can contact us at (800) 548-0828.
Selling Mercedes!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was hardly worth the visit. Not at all what I had set up in the store. The person had grandiose ideas but not reasonable to do, at least in my opinion!
No, I would not recommend this to a friendHome audio consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultation was canceled due to the need for the consultant to self isolate. No attempt was made to reschedule.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.