Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
I’ve never had an in home consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had an in home consultation with anyone from Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Home theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with the home theater was terrible. The advisor was not willing to provide any input unless I made a commitment to buy first.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tim Greenlaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tim Greenlaw was very helpful with ordering and installation of our washer, dryer, and microwave. However, I am now reporting I am having a major problem with our microwave Total Tech Support. I am paying a lot of money for this service, and am not getting results. Our microwave was installed very crooked, and 3 days later, it broke entirely. I have made 3 calls in reference to this. They immediately offered to replace it as per my Total Tech Support contract. But because it was not in stoc, I have been told each time I must remove it myself and deal directly with Whirlpool. This is not possible, and is not per contract. The microwave is available to order through several different sites. I am demanding that Best Buy deliver on their contract to complete this process in a satisfactory manner.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damage on the washer that we got. Called our sales rep. No response
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
After sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor customer service. Delivery service is worse, rude.
No, I would not recommend this to a friendRated 1 out of 5 stars
In home consultation for upgrade TV and Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In home consultant was friendly and knowledgeable unfortunately I never received the recommendations/proposal for the TV and sound upgrades.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your feedback with us. It’s disappointing to hear that after such a positive experience with your Agent, there hasn’t been a follow-up with any recommendations. If you haven’t done so already, be sure to give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll hopefully be able to get you the recommendations you’ve been waiting for.
Rated 2 out of 5 stars
Just hire an actual alarm company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ben was very attentive and answered all my questions when first purchased our alarm system. I was patient with the back and fourth of wrong equipment. When other unresolved issues came about he completely ghosted me. Had to work through many connections to get the manger to finally help me.
No, I would not recommend this to a friendRated 1 out of 5 stars
very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My advisor rescheduled twice saying family emergency in the last minute and then the third time no reschedule or didn’t even come.
No, I would not recommend this to a friendBrand response from Joe, Consultation Team
Posted .Thank you for taking the time to share this with us. Our goal is to always work around your schedule and limit any possible inconvenience. With that in mind, having your In-Home Advisor miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the delay as this is not the kind of service we aim to provide our customers. I welcome you to reach out to your Advisors contact number directly to coordinate a new time or reach out to us at (800) 548-0828 so we can work on getting this rectified. ^Joe
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant never responded to emails or calls. The work has not started
No, I would not recommend this to a friendBrand response from Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
didn't listen to my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very nice, but didn't take the time to listen. was just interested in seeing what he could sell me so he could make his bonus on Black Friday
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .It's great to hear from you! Thanks for taking time out of your day to reach out. We're sorry to hear that your consultation didn't meet your expectations. Best Buy employees don't make commission on sales, but we should always try to recommend the solution that works best for you. If you need additional help, please feel free to reach out to your In-Home Advisor or give us a call at 1-800-GeekSquad.
Rated 1 out of 5 stars
Less confident
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had consultation but no f/u after consultation Not sure what happened
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Waste of my time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of my time. Your employee was worse than terrible. The tech who came to do it said it wasn't safe to do.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
the guy did not have to come
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.turns out , I was more knowledgeable than he was! he could not answer some of my questions.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for your review, and for inviting us into your home. It’s important that your space works for you. I apologize that you were left feeling unheard. We would like to help ensure that we’re making recommendations that fit your needs. You’re welcomed to give us a call at (800) 548-0828 to discuss next steps. ^Fey
Rated 1 out of 5 stars
In home consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad home consultant came to me house and was supposed to call me back to meet at the store and prepare a quote, never did any of that
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It sounds like you were looking forward to get the perfect setup for your home. We're sorry that you haven't received any updates from your consultation. We have Agents standing by to help. For support with this, please call us at (800) GEEKSQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Didn’t know her stuff.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have preferred someone with knowledge instead of I don’t know. Kept looking at her phone for information that didn’t help what so ever!!
No, I would not recommend this to a friendRated 1 out of 5 stars
They took measurements and never came back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came out once to take measurements and discuss how 4 flat screen TV's could be mounted. Unfortunately no one ever called me back after that!
No, I would not recommend this to a friendRated 1 out of 5 stars
You cancelled the consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy cancelled the consultation due to the coronavirus. Cannot wait until you are able to make another appointment
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello, thank you for taking the time to review our program. Our goal is always to make life more convenient for our customers. That being said, the COVID-19 situation is unprecedented to everybody. With the President's declaration of a national emergency, most state and local governments made the decision to halt all unnecessary home visits. For your safety, as well as the safety of our other customers and our employees, Best Buy made the decision to halt our In Home Services. I apologize for the inconvenience that this has caused you and your family. We have specialists standing by to get this back on track. If you would like to continue the conversation, please reach us at (800) 548-0828.
Rated 1 out of 5 stars
No call / No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted a smart home. We set up appointment, I took off work and your employee never showed up. I felt disrespected.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .In a world where free time seems hard to come by, we always aim to work within the open time frames our customers provide us. Our goal is to always work around your schedule and limit any possible inconvenience. With that in mind, having your In-Home Advisor miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the delay as this is not the kind of service we aim to provide our customers. I welcome you to reach out to your Advisors contact number directly to coordinate a new time or reach out to us at (800) 548-0828 so we can work on getting this rectified.
Rated 1 out of 5 stars
Over priced and no follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a review done in home. Ended up doing the same thing with another vendor at over half the price less. Was not thrilled.
No, I would not recommend this to a friendBrand response from Brad, Consultation Team
Posted .Our In-Home Advisors are trained to ensure that our customers are happy from beginning to end. This also includes working within a budget some of our customers may have. There are many ways we may be able to work to execute your desired installation while also attaining to a set cost goal. To discuss your quote further I suggest reaching out to your Advisor via their personal contact line, or give us a call at (800) 548-0828. They should be able to review the currently quoted plans and alter them from there. ^Brad
Rated 1 out of 5 stars
Nobody bothered to call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody ever contacted us! This was obviously a horrible experience of being left in the lurch.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.