Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After in-home visit, never heard from anyone, never received recommendation, month later had to go to store to inquire what was occurring....
No, I would not recommend this to a friendRated 1 out of 5 stars
Not willing to do business?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After in-home consultation on range hood is done, no follow up and no return calls. I guess Best Buy doesn’t want to do business with us?
No, I would not recommend this to a friendRated 1 out of 5 stars
Appointment was canceled by BB for no reason.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BB canceled my appointment without reason and without my consent and without a call. Zero follow up. Very Poor!
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
What is going on ?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had in home consultation. Received survey on what I bought. I haven’t purchased anything.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .I apologize for any inconvenience in this email. I am unsure of why you received the email, and apologize for the confusion. Have a great day!
Rated 1 out of 5 stars
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant did not show on date and time arranges - and no call to cancel
No, I would not recommend this to a friendRated 1 out of 5 stars
No Home Expert visited me at my home.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, there seems to be some confusion. I DID NOT have a consultation with a Home Expert.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .I'm so sorry about the confusion, please disregard.
Rated 1 out of 5 stars
No one showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up. Horrible experience. Ridiculous that this is a benefit of being a special member of best but
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Mad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consultant never showed up to my home. I have been wanting fir some to reach out to explain why.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No followup to the visit of your representative.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.message indicating she was out-of town. Three additional calls and we received no feedback. I assume you do not want our business.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Call817) 992-6866 for details
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my worst experience with dealing with installation. Call me at (817) 992-6866 if you really want to know
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Hello! Thank you for taking time out of your day to give us candid feedback. It is important that we are getting honest information from our clients, so we can continue to grow. It is our goal that our advisors can help to make your dreams come true from the purchasing of the product, all the way through to the installation. It sounds like this wasn't the case for you. I did partner with our Geek Squad team to make sure that somebody followed up with you and it sounds like you had a chance to speak to one of our agents. I hope he was able to give you some of the resolution that you needed. Please feel free to reach out to us at (800) 548-0828 if there is anything else we can help resolve.
Rated 1 out of 5 stars
Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We never got the consultation. Lack of communication and poor response from team made it impossible.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Our consultation went well, however, no one follow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed help with stove top. No one follow up. Purchased item from another retailer.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .In a world where free time seems hard to come by, we always aim to work within the open time frames our customers provide us. Our goal is to always work around your schedule and limit any possible inconvenience. With that in mind, having your In-Home Advisor miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the delay as this is not the kind of service we aim to provide our customers. I welcome you to reach out to your Advisors contact number directly to coordinate a new time or reach out to us at (800) 548-0828 so we can work on getting this rectified.
Rated 1 out of 5 stars
Poor experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy representative made a nice impression during the visit; but the follow-up and completeness of information was not helpful.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The timing communications and follow up with this project was terrible. U will blame it on virus. Not so.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Very disappointed!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our appointment was canceled with no reason for the cancellation. We were very disappointed!
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 2 out of 5 stars
Poor Customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The In-house consultant was unresponsive and never cared for customer service or appreciation. I had placed a large order with him and when I called and reported poor TV mount and asked it be fixed, Nathan never bothered to act upon my complaint and stopped responding to my calls. He seemed least interested to fix my problem since he got the order through me. Would not recommend him to anyone.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out to us and sharing this experience. This is certainly not how we wish to make our customers feel and I sincerely apologize. I would recommend contacting your local Best Buy or our Geek Squad team at (800) 433-5778 to discuss this further with a manager.
Rated 1 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The representative recommended equipment that was outdated and when I tried to buy it at the store the manager was no help.
No, I would not recommend this to a friendRated 1 out of 5 stars
Needed help with outdoor theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were early for the appointment but could not help. Said they would contact someone who could help but never heard back.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Gassmmann – We definitely want to get someone out there to help come up with a plan for a great outdoor theater system. Please give us a ring at 1-800-548-0828 so we can set something up for you.
Rated 1 out of 5 stars
They never followed up on the consulation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She came out had great system recommended. But they never got back to me.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Fey
Rated 1 out of 5 stars
Did not receive follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking forward to the recommendations for my home. I have called the store and left messages. Still no follow up.
No, I would not recommend this to a friend