Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Customer service is not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once again I did not end up with an oven. This had been going on since November 4th
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have a home consultation today, if I was scheduled I was not made aware of it.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .hanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Unfortunately I can not give a 0 a please change
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Might be the worst experience yet. I buy thousands at Best Buy but may be done after this
No, I would not recommend this to a friendBrand response from Fey, Best Buy Customer Care
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828. ^Fey
Rated 1 out of 5 stars
Consultant went MIA!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lady came by the house, did a review of sorts and I never heard back from her!!!
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
Can't connect with agent to correct problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get a call back to address a time-sensitive issue with the order.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
I haven’t had anything done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I sent an email to get an audio system over a week ago we we’ve done the consultation.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
Terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bizarre, person showed up, took measurements and disappeared. Store will not return calls requesting results.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consult was nothing more than a sales pitch. He did not give any recommendation except higher priced merchandise.
No, I would not recommend this to a friendRated 1 out of 5 stars
Home consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard back from site visit couple of weeks ago.
No, I would not recommend this to a friendBrand response from Doug, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled appointment. They never showed up or called to reschedule.
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .In a world where free time seems hard to come by, we always aim to work within the open time frames our customers provide us. Our goal is to always work around your schedule and limit any possible inconvenience. With that in mind, having your In-Home Advisor miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the delay as this is not the kind of service we aim to provide our customers. I welcome you to reach out to your Advisors contact number directly to coordinate a new time or reach out to us at (800) 548-0828 so we can work on getting this rectified.
Rated 1 out of 5 stars
Technician failed to solve the problem with microw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 visits for the same problem the technician failed to solve the original problem
No, I would not recommend this to a friendBrand response from Brad, In Home Consultation
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Confused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t have an in home consultation. I do not understand why I got this.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
nothing to add.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had no In-Home computer expert consultation. nothing to add, sorry.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
real mad with the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.*********OVER A MONTH AND NO FINISH THE JOB*****************
No, I would not recommend this to a friendBrand response from Olivier, Consultation Team
Posted .Thanks for taking the time to share your experience. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.
Rated 1 out of 5 stars
How difficult can be to measure a fridge?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guy who measure space didn’t do it right. Delivery was a complete mess...
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance.
Rated 1 out of 5 stars
Never had one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow these are so stupid because no one ever came to my place because of the virus
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Never showed up when promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get an appointment, then they never showed up. Wound up just going to the store.
No, I would not recommend this to a friendBrand response from Brad, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828. ^Brad
Rated 1 out of 5 stars
Advisor never followed up with me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Advisor showed up late, promised an estimate by the next day, then never heard from again.
No, I would not recommend this to a friendBrand response from Dave, Best Buy Customer Care
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Dave
Rated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed devices and is not working and horrible customer service
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828
Rated 1 out of 5 stars
Didn’t come Back with recommended product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant did not email back his recommend product type and number to purchase as agreed during his visit.
No, I would not recommend this to a friend