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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 726 Showing 14,501-14,520 of 21,193 reviews
  • Rated 1 out of 5 stars

    No show

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No show. Waited and no one came to the house for the scheduled appointment.

    No, I would not recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.

  • Rated 1 out of 5 stars

    Fiasco

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disaster, forgotten customer, no resolution and bad communications

    No, I would not recommend this to a friend
    • Brand response from Jennifer, Consultation Team
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.

  • Rated 1 out of 5 stars

    No call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t get a call to complete the consultation. Will try again in the future.

    I would recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    Na

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did not have an in home consultation...not sure how this was sent

    No, I would not recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      We apologize for the confusion, please disregard.

  • Rated 1 out of 5 stars

    I did not have an in-home consultation!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have an in home consultation!!!! I don't know why you sent me this.

    I would recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      Hello, thank you for taking time out of your day to let us know your thoughts. I'm sorry you received an invitation to review a service you never had. If you ever are in need of an In Home Expert to help you purchase some products in your house, please let us know. You can give us a call at (800) 548-0828.

  • Rated 1 out of 5 stars

    This woman was suppose to resend information and n

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad service. His woman never got back To Me when I asked her to resend information

    No, I would not recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.

  • Rated 1 out of 5 stars

    tv hang

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    showed up 6 hours late...didnt help set things up...tv not hung straight.

    No, I would not recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 433-5778 to talk things over. We look forward to hearing from you.

  • Rated 1 out of 5 stars

    Worst experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No quote given after 3 reminders. Wasted 3 hours with the home consultation guy who never followed up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I never received any recommendation after she came

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never received any recommendations or follow up after she came to my home

    No, I would not recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.

  • Rated 1 out of 5 stars

    My Old dish washer worked better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rinse dishes before loading in the dishwasher, yet they come out sticky as if they were still dirty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Surround system installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never answer the phone and call back No reply to text message

    No, I would not recommend this to a friend
    • Brand response from Jennifer, Consultation Team
      Posted .

      Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.

  • Rated 1 out of 5 stars

    No response from best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never heard from them after the consult. He disappeared

    No, I would not recommend this to a friend
    • Brand response from Olivier, Consultation Team
      Posted .

      We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.

  • Rated 1 out of 5 stars

    Waste of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The consultant was uninterested, not at all helpful and wanted to get out as fast as he could.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No one followed up after consult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one followed up after the consult even though I was interested in moving ahead with the project

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not show for the appointment as scheduled. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.

  • Rated 1 out of 5 stars

    Never heard from consultant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never heard from consultant after in home visit. Complemented smart home conversion on our own.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Shaw – I’m sorry you never hear back from your Advisor. We don’t want something like that to happen. I know you said you already found a solution, but if you’d like to follow up with us please give us a ring at 1-800-GEEKSQUAD (1-800-433-5778). We’ll try to get you connected back in with your Advisor.

  • Rated 1 out of 5 stars

    Forget My Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guarantee you, BB does not want my review...!..!

    No, I would not recommend this to a friend
    • Brand response from Olivier, Consultation Team
      Posted .

      Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 548-0828. We would love to hear more about this.

  • Rated 1 out of 5 stars

    No Quote received

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never received a quote. Huge Bummer!!! I decided to do it myself

    No, I would not recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.

  • Rated 1 out of 5 stars

    Had to request estimate several times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service, scheduled and rescheduled and then canceled my order

    No, I would not recommend this to a friend
    • Brand response from Sammie, Consultation Team
      Posted .

      Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers you were looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.

  • Rated 1 out of 5 stars

    Hasn’t worked since 2nd time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a cable to transfer phone to TV and after one try doesn’t work. Very unsatisfied

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      HI, Rich. Thanks for reaching out, and for having us into your home. Depending on what feed you're trying to view on your TV, such as certain sports channels that have blocked that capability for example, this should be a possibility. We'd love to take a look. Please call us at 1-800-433-5778 and speak with an Agent about an in home diagnostic visit.