Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
They never showed up despite me contacting them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spoke to someone- called them- no response despite multiple emails.
No, I would not recommend this to a friendBrand response from Sammie , Consultation Team
Posted .Hello, I apologize for the inconvenience this has caused. Unfortunately, if you respond to the confirmation emails it does go to a noreply inbox. We would be happy to look into what happened and get you all straightened out. If that's something you'd be interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
How Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came once and never returned as he said he would. Really awful.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
our consultation was a waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never called us; no follow up terrible customer service
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Home consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have one. I don’t know why I am being asked to do this.
I would recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
No Response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consultant left my house and never heard from him again. No call, no email, no nothing.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It sounds like you were looking forward to getting some new items into your home. We apologize that you haven't received an update. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Very poor experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped responding to me. They were okay at first, but not helpful
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path.
Rated 1 out of 5 stars
we purchased a stove it sat in my dining area for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 mo. the person came out , didn't check if we needed an outlet and didn't check the fit
No, I would not recommend this to a friendRated 1 out of 5 stars
No quote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never received any quote. Condo renovation starts soon.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody showed up, called was on hold forever Dont bother
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Never Followed Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came and did the in-home consultation and never followed up or contacted us afterwards.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience, would not recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a home security system consisting of a door bell, 4 cameras and upgraded my internet modem and router. The first delivery date was rescheduled because the the router and modem was out of stock. The camera system was installed by two different teams…the first person came with two cameras and without the central hub that controls the camera system. The second team member came a week later and forced the first guy to come back and finish the installation. Also, the doorbell the designer ordered was not the right one, and it took 6 weeks to get the right one installed. NEVER AGAIN!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
what a waste of time trying to get help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for some help and all they tried to do was sell me services
No, I would not recommend this to a friendBrand response from Brad, Consultation Team
Posted .Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) 548-0828 for a more in-depth review of your consultation and further assistance. ^Brad
Rated 1 out of 5 stars
Tech no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did not show up. Tech did not show up. Tech no show
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
none
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.damaged fireplace mantel- no patience- very disappointed
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to share your thoughts on this. Our In-Home Advisors always strive to give our customers a world-class experience while staying within the comforts of home. If there is anything we can do to help turn your experience around, give us a call at (800) 433-5778. We would love to hear more about this.
Rated 1 out of 5 stars
No consultation agent did not show up .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called agent, he said appointment was canceled don't know why.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
They did not contact me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not contact me. I was waiting during the time allotted.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.
Rated 1 out of 5 stars
?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of time. Consultatant ignored my thoughts. Took weeks to get back to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
No call, No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person never valled and never showed up. Nor did he return my phone calls
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for leaving your review. We’re sorry to hear that your appointment ended up being a no-show. We know that your time is valuable and we would never want that to happen. We hope that you can reschedule your appointment with no issues!
Rated 1 out of 5 stars
i did not have an in home consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i did not get a free in home consultation so i can not review it
No, I would not recommend this to a friendBrand response from Brad, In Home Consultation
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you. ^Brad
Rated 1 out of 5 stars
Never happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy botched the delivery and I ended up returning the tv.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 433-5778.