Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 21193 reviews
(21,193 customer reviews)to a friend
Rated 1 out of 5 stars
Nobody showed up nor would they return phone calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ghosted by Best Buy! Ghosted by Best Buy! Ghosted by Best Buy!
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. Please feel free to reach out to us at (800) 548-0828 so that we can work with you on a new appointment that fits your schedule. We hope that you’ll provide us with another opportunity to better serve you in the future.
Rated 1 out of 5 stars
It was not what I thought it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that my existing equipment would be tested but all I got was a hard sell
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not get help i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed help with a simple sound system for our church.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
unresponsive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unresponsive. unnecessarily expensive suggestions.
No, I would not recommend this to a friendBrand response from Jennifer, Consultation Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) 548-0828
Rated 1 out of 5 stars
Terrible service lost client
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to finally build out my media room. Planning to spend a substantial amount on speakers the magnolia Best Buy rep scheduled a in home survey prior to finalizing my order. Geek squad never showed up , no call no cancellation . When I called to ask what happened I was suddenly tol that I had to pay 100 dollars after I was told it was free. After complaining of this sudden change of agreement the sales rep promised a schedule for free. Again nobody showed up. No call nothing. I am extremely dissapointed as not only I lost two days, my kids lost two days of their spring break. Best Buy definitely lost this 4K order but will not be my first choice going forward for future purchases. Honestly the worst part for me was making my kids wait at home two full days during their spring break while they could have gone somewhere fun instead.
No, I would not recommend this to a friendRated 1 out of 5 stars
Irresponsable technician
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician never contacted me back with my quote, i have had to do it myself
No, I would not recommend this to a friendRated 1 out of 5 stars
The person came and never sent me the quote.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No follow up. And no response to my email request for a follow up.
No, I would not recommend this to a friendBrand response from Joe , Consultation Team
Posted .Thanks for uploading your review. We expect our In-Home Advisors to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828. ^Joe
Rated 1 out of 5 stars
Terrible consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No follow up with visit wasn’t proper consultation never got any feed back
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share this review with us. We strive to ensure all services are completed both correctly and in a timely manner, so we can understand your disappointment in never getting any feedback from your in-home advisor after your consultation. We apologize for any inconvenience that this may have caused you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
System installed does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed savant remote system and it doesn’t work.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 433-5778 to talk things over. We look forward to hearing from you.
Rated 1 out of 5 stars
Terrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t heard from you since you came out. No contact no follow up. No product.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Damon – We definitely want to go over this with you and give you a proposal. Please give us a call at 1-800-548-0828 and we’ll try to get you back in touch with your Agent so we can give you our ideas for the best technology for your needs.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor follow up after the meeting after repeated calls etc
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 3 out of 5 stars
Iphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tookawhile to learn the new WSU to use 10x from 6x but looks to be better
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We are here to help if you need us, Button54. Just give us a call at (800) GEEK SQUAD which is (800) 433-5778.
Rated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody came or contacted...........................
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
2nd time they've brought the wrong cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ben Provoast is an idiot. He measured the cooktop wrong.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We understand how important all of our customers home projects can be. While some may be more complex than others, we take them very seriously. We strive to provide our customers the most custom-tailored recommendations possible, but there are times where our In-Home Advisors views and plans may not meet expectations. Please know that we welcome you to reach out to your Advisor and letting them know your thoughts. We have an open channel of communication available at all times through (800) 548-0828 to ensure that once the last item is plugged in, the wires have been laid, and everything is connected, that you are happy and eager to enjoy your new home upgrades.
Rated 1 out of 5 stars
I loved the suggestions given
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.However, no one ever got back to me with product information.
No, I would not recommend this to a friendBrand response from Sammie, Consultation team
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. I’m sorry that you’ve been having trouble finding the answers that you’ve been looking for. Please give us a call at (800) 548-0828 to continue talking about this. We’ll do what we can to help get things on the right path. ^Specialist
Rated 1 out of 5 stars
no follow up after sale was done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no follow up after the initial sale.on day of appointment
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
He was not informed about the new Blink camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted time.. -He was not informed about the new Blink camera sell
I would recommend this to a friendBrand response from Fey, Best Buy Support
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) 548-0828 to talk things over. We look forward to hearing from you. ^Fey
Rated 1 out of 5 stars
He never came.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He never came or called or anything. Didnt show up at all.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .Thanks for taking the time to let us know about this. Like you, we expect our In-Home Advisors to provide our customers with the world-class service that they deserve. We’re sorry that we were unable to complete your in-home appointment as expected. We are standing by, ready to help get things straightened out. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
No follow ups from consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No follow up from consultation. Terrible experience.
No, I would not recommend this to a friendBrand response from Sammie, Consultation Team
Posted .We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Rep never returned or service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stool of service as expected from Best Buy. Never never called or showed up
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Freddy – I’m sorry that no one arrived for your consultation. We never want to miss an appointment like that. Please reach out to us at 1-800-548-0828 and we’ll do our best to reschedule your appointment for you.