Customer Ratings & Reviews

The Geek Squad installers did an amazing job on our home theater! I am super picky and I was worried that they wouldn’t install our seven in-ceiling speakers perfectly. Well, they installed them perfectly and I love the speakers and the high-end audio receiver. The team was super professional and helpful. I spent a lot of money to have our home theater upgraded. I am COMPLETELY satisfied and would absolutely use Best Buy/Geek Squad in the future. Everything looks and sounds amazing! Thank you for doing fantastic work!

I asked a question on a new LG TV that was coming out soon. Rob, a Best Buy home consultant offered to come to my home and educate my wife and I on the best TV setup for us given the room size and lighting, and introduced us to an awesome sound system. His knowledge of balancing a TV and the best sound system for us is greatly appreciated. What we have because of him is the best I have ever had, and the sound system is fantastic. I enjoyed his professional service and knowledge. We made the purchase on the spot.

Tariq helped me with getting new kitchen appliances. I knew I wanted the Thermador appliances. The order changed a couple of times due to availability and he always was helping me promptly to update the order. When there were issues with the delivery sub company I first reached out to the general BB customer service, which was not helpful at all, but when I called Tariq he was magically solving all the issues. I highly recommend working with Tariq.

We were looking for a surround sound system and we weren't sure what to do. The whole process of dialing it in to what we needed was awesome! The whole team is so knowledgeable! From the beginning with sitting with Bertram to working with Sunny to get everything installed and setup. The two young men that came to install it were professional, nice and did their jobs great. Highly recommend everyone from the Thousand Oaks store.

Craig, Adam, and Jerry were fantastic ... extremely knowledgeable, highly courteous, and very professional. They have a strong work ethic and great integrity ... would highly recommend them to anyone interested in upgrading their home entertainment system.

Herman worked with me to choose the best wall oven/microwave unit that would fit. He didn't try to sell me on the most expensive, he listened to my needs and how I cook and then guaranteed the sale price that would be over by the time the pre installation measurements could be taken. The installation team was great. There may have been several items that would have met my needs but just one salesman who listened and made my purchase his priority.

We needed help with setting up a home theater system. We made an order and things did not go as planned. Eventually we went into the Torrance location store and met Grace. She helped us out and was so knowledgeable to what we needed it was smooth sailing from there. The installers came on time and completed the job. They were very professional. Thanks to all he Best Buy members that helped us out!

We walked in wanting to purchase the same appliances we had purchased a year ago for a different home and one of them was discontinued. Jesus took the time to explain all the options to us and helped us book the install as well. When there was an issue with the install he quickly worked to remedy the problem. Jesus ja very knowledgeable, helpful, and professional! We will definitely be requesting Jesus anytime we go into the store for any purchase! It’s nice to have the same associate help us every time we go in!

I as having trouble with our receiver and CD player. Tim and a n technician came to look the problem over. They sent Geek Squad over to further examine. It it was decided that it was not the receiver but possibly the sound speakers up in the ceiling.The technician returned and it was decided the volume for the receiver cannot be too high nor can the bass control be on in the receiver and that seemed total care of the initial problem.

It was important to me to ensure appliance would fit and work correctly. Having Best Buy provide a free consultation ensured all my selections would fit. A recommended plumbing upgrade was also something I would have missed. Delivery and install were on time, and the product fit and worked on the first time. Having a consultant was pain free and ensured a smooth nstall.

It was so helpful to have a consultant come to our home to help us decide on four new kitchen appliances. He knew the features of various models, the price differences, etc., and measured to be sure that each item we chose would fit. It was reassuring to know we had made good choices, and that each appliance would fit when the installers arrived.

I needed a new refrigerator, and Ms. Green was my consultant. She came to my home and took measurements of the space for the refrigerator and entry door opening. She patiently reviewed my options with me and shared reviews of other customers. Her expertise and patience played a pivotal role in my final purchase decision. She made a tough decision easy!! She is the BEST!!!!!!

Everything went smoothly from start to finish. Joseph made great recommendations and the guys who installed were easy to have around while they did their work. I loved the in-home consultation. Everyone seemed experienced and competent and friendly and approachable.

You will not find a more knowledgeable young lady who has all the knowledge, skills and abilities to make things happen. It took me about a year to evaluate her prowless and her articulate atttention to details and she has more than exceeded my expectations, and that's hard to do. Get her if she's still available because she's headed for much greater offers.

I needed help with selecting the right mesh network products and explaining how they work. Matt was easy to reach for scheduling vis his fellow Geek - he came the next day! Quickly advised me and helped place my order for home delivery. He also helped me via phone when I ran into trouble installing the net: quirks in its app. Very professional and personable. Thank you.

I came into the Joliet store looking for a new TV and some home theater seating. Arturo was the first sales associate to see if I needed assistance and let me tell you he made my shopping experience amazing! He was able to throughly and confidently explain the differences of each TV and benefits of each one. By the end of it, I was sold on an LG C2 OLED and some premium home theater seating and I’m not regretting my purchase at all! Thank you again Arturo! 10/10 experience!

Our In-Home-Consultant did an amazing job at describing different camera surveillance options for our home. We were pretty set on the Arlo camera system and our advisor thoroughly explained the details of the model and how it would fit our needs. We were able to make our purchase and set up an installation appointment with our advisor. Our In-Home-Consultant was very personable and wore a face covering the entire time in order to follow proper safety protocols. An overall 10/10 experience.

I bought a whole kitchen set including a microwave. My problem was the staircase width. Jorge Gonzales helped pick out the refrigerator that would fit. He helped understand the benefits and make the most out of my purchases. I came back almost a year later to get another appliance for another unit with little effort on my side he took care of everything.

We bought an older house that needed new kitchen appliances and a home theatre update. Fortunately for us, our Best Buy home consultant, Keith Taylor, was able to offer all the help we were looking for. His professional expertise provided the quality, value, and perfect fit in a timely manner. And, he’s fun to work with. Thank you, Keith. We wouldn’t shop anywhere else!

We are remodeling our kitchen and needed help planning for new appliances. Our in home consultant discussed all the features for each appliance, the sizes, wall location for the wall oven and microwave and the covid related delivery challenges. It all was very helpful, we were able to share the information with our cabinet installer and contractor. While the install is a couple months out, we've purchased our appliances to avoid delivery delays. With his assistance, we are very confident of a successful kitchen remodel! We would highly recommend this service for any home improvement project.