Customer Ratings & Reviews

We got in a consultation expert to review the current appliance size / space and to evaluate our new options to replace. The Consultant was on schedule, quickly provided the options for us choose and confirmed the appointment for in-store ordering. The entire process was very seamless and effective.

Our Consultant was helpful, but the credit processing department from top down is INCOMPETENT. A special combination of IGNORANT & ARROGANT. Long story short, the credit department at Citi is a joke and should be working at Kmart. Almost cost the sale, and wasted more than 6 hours of our time! The inventory situation for appliances is also not the best on the high end side. I suggest planning way ahead if you need certain appliances. I would recommend Best Buy get a new company to issue their credit cards, not the D team at CITI. It has to hurt sales and customer experience, like it did with us.

Patrick could not have been nicer. He was patient and spent the time at the house he needed to tell me my options and recommendations. Better still, while I know he could have steered us in a more expensive direction, his advice was to purchase no more than we needed for our room. His honesty speaks to his character as well as the character of Best Buy. Thank you.

Lorrie helped to guide us through the process of purchasing and installing a new oven and microwave when supply chain issues were at their worst. Even though the news was not always what she wanted to give, she responded to inquiries dependably and honestly. She helped to problem solve so delivery would be quicker. We felt like we had an advocate who cared during a process that could have been daunting without a knowledgeable guide.

From the initial home consultation to the in-store selection, Ti provided excellent guidance about my purchase of my first wall-mounted big screen tv. His extensive knowledge enabled him to provide excellent advice on what would work best for me. I felt confident about my selection and would not hesitate to contact him when I am ready to make another purchase. I sincerely appreciate his help!

We worked with Scott at the store in Madison on the west side, and found it was very helpful to have someone compare the options on the different machines for us and give his opinions on the quality of the machines available. We needed to replace our dishwasher due to the racks on the old one rotting away, so we were so glad to find that Scott felt there were good options immediately available. We were totally happy with his help and expertise.

We got our new kitchen appliances from Best Buy. Mike was very helpful in helping us get all ordered and set up for a delivery about 45 miles from the store. The refrigerator was delivered on time, but the stove was delayed by almost 4 weeks. Mike helps us try to track down why and stayed in contact with me along the way.

We needed help in updating our TVs and sound system in three different rooms. Also cable cutting to move to YouTube. Mayela from Magnolia was excellent with her initial scoping visit. Very consultative rather than hard sell approach. The implementation teamwork were efficient, tidy and very pleasant . We are non tech retirees so were nervous on getting it all working but they fixed it up perfectly. It all works great and easy to use !

The expert was very knowledgeable and easy to work with. I bought two smart thermostats and two Arlo doorbells. He even helped me with smart plugs and switches. However, he should have pointed out I probably needed new lines dropped for the thermostats because my thermostats were the old mercury units. It's costing me an extra $500 to have the lines dropped so the thermostats can be installed. Total Tech representative told me I needed the new lines so the thermostats could be powered. Which was true. Doorbells installed no problem.

We needed a help in setting up our home theatre. I was having many questions in my mind about the design of my newly built home. I consulted Best Buy team and they assigned Yesenia to design my room. She was on time and designed fantastic with her expertise. She used to respond whenever I need help and to clarify something. I highly recommend this service. We love audio/video quality and enjoying.

I had intermmitent WIFI signal in the far side of my home. The Tech came and check all areas of my house for quality of signal. He confirmed that my problem was due to the fact that my laptop was too far away from the Comcast router. He recommended that I order the Amplifi HD WiFi signal amplifier. After I installed this unit, everything works great. As advertised this amplifies the signal for a strong reliable WiFi. Before the Tech left my house he asked if there was anything else he might help me with, I had him check my 4K UHD Tv to see I had the proper settings for best picture, I did not. He also educated me on other WiFi options offered by Comcast. He was great

I did not know Best Buy offered an In Home Consultation service. This was certainly a painless way to shop!! My consultant, Kevin, was very helpful and knowledgeable about Smart TV's and what would be involved in the set-up etc. He was patient with me when I asked many questions and explained the services Best Buy offers. I would highly recommend The Home Consultation service, especially if one is considering different alternatives for purchase. The service has no charge. I was so happy with him. I had stopped at the store once prior, so I did see the TV in the showroom that I eventually purchased. Did the entire sale at home!!! Was so awesome!!!

We had a fantastic experience at Best Buy in Burbank thanks to the great help we received from Sarven Gobel. He spent time with us, explained features, warranties, help set up delivery, payments, Best Buy rewards, and My Best Buy Total membership plan. Will definitely use his services again in the future and recommend to friends.

Moving into a new home from another state required lots research into different products - plus sound advice and close attention to delivery/installation arrangements. Rod Chambers, our home expert, delivered all that and more for us despite budget and schedule concerns. Rod is an amazing Best Buy TOTAL asset -- we are very fortunate to have him as our Best Buy POC and advisor.

With the fast pace of technology we needed a knowledgeable person such as Stephen to not only show us but also provide indepth application to fit our situation. His guidance though the process and miriad of options was outstanding. Having such high quality people in your business such as Stephen is critical to company and employee success

I wasn't even familiar with the Home Expert program until we stopped by to look at some technology for our home. Scheduled an appointment with Alex Osborn to come out and review our needs. He made recommendations, put together some options and ultimately got everything we were after and more. The installation was a great experience as well. Super helpful Geek Squad team made the experience even better. Can't thank these guys enough!

We needed advise about our TV receiver and audio system. It was constantly going out. Thank you to Eryn Sieber with his expert advise, who understood the problem and what we needed. Out install team was very friendly and had us up and running in no time. What a relief. Thankyou all. Harvey and Mary R

The kitchen appliance expert was very helpful and suggested products that I am very pleased with. The only issue was that the refrigerator door had to be reversed, which the installers could not take care of. When I called Best Buy they told me that there would be a charge of $75 for someone to come out and reverse the refrigerator door. After a visit to my local Best Buy store, they agreed to send someone out to take care of this with no charge.

Athena is super helpful! I was in the process of closing escrow and she gave me a heads up that it’ll affect my loan approval if I apply for a credit card. Instead she put a price lock on the appliances I want to buy and was able to buy it after my escrow closed. She is fantastic to work with!

Our sales consultant was Yvette Gonzales. She assisted me in my final selection of a Maytag washer/dryer combo. She was professional, polite, and listened. The sale was seamless and quick. Delivery and set up was also seamless but when finished the dryer would not turn on. The driver/ set up guy left after a call was made. Delivery of a new dryer was not definite at this time. I called Yvette and she took all the new information and said she would call back. Within a few minutes she called back and problem was solved. I received a new dryer Monday. Thank you Yvette!!!! We