Customer Ratings & Reviews

We could not be more pleased with the folks at Best Buy. We purchased appliances, TVs, and other items for our new home. The help deciding on items, the in home consultation, the Geek squad, the installs, were all very helpful and professionally done. The staff responds quickly, works together, is friendly and courteous, and are efficient.

We were in the market for a big screen TV but had no ideas on which TV, size, etc. Max came to our home and was extremely helpful in walking us through all the options we had. This is a terrific service that Best Buy offers. Extremely impressed. Thanks Max, would definitely use this service and Max for any future purchases of large items.

We live in a condominium with very limited space for a washer/dryer. Santiago, our consultant, came took measurements and helped us get the right units for us. If it had not been for him, we would have bought compact units that would have been inadequate for our needs. He was extremely responsive, detailed and knowledgeable.

Yet to start installation using total tech Geek squad, but so far I got great help from BB home consultant - Geordy. He is very techno-knowledgeable , helpful and cooperative source . I’m glad I got his help in designing my home theater. I would recommend Geordy to anyone looking to set up up home Thete.

Very knowledgeable and helpful to execute our project. TV’s & small appliances.

Nate Mizzi was really wonderful to deal with! he spent an hour at my home giving me his opinions and suggestions on a television set up, explaining things to me and answering all my questions in an easy to understand fashion. He was thorough, professional, and very kind. And made my experience with Best Buy easy and problem free!

Elvis, Best Buy’s consultant provided us a free in home consultation. He was wonderful. Best Buy is lucky to have him for all these years. Unfortunately the Geek Squad team did not install equipment up to professional standards. They are due back to make it right.

Nick was extremely helpful as always. He makes my shopping experience with Best Buy so much more enjoyable because he fully understands my family's needs and is very knowledgeable about all of your products that he has almost an immediate solution ready to suggest. It is always a pleasure to have him in our home for a consultation.

We were very thankful that Tom took the time to come to our home to measure the space and offer size appropriate solutions. He was kind and attentive with our follow up calls.

Brian was wonderful. He is very knowledgeable and was diligent in getting our new tv installed. He had no help from back office and 1800BestBuy. My original receiver was shipped but never arrived. That was unfortunate but finally 6 weeks later everything was installed we are enjoying it. Brian was a great advocate and a real asset to Best Buy!

Nobody beats Best Buy’s Premium service — Total Tech — for their expertise in setting up TVs and sound systems. They set up a fantastic universal remote at our home in Midland and San Angelo. These new remotes are set up and programmed by these guys, who do a fantastic job.

He was very helpful. He didn't try to sell me anything I didn't want or need but he let me know my options and what all I could do with those options. he was also very realistic about my options for what I needed the device for. I really appreciated his non pushy but very direct and helpful advice and I would recommend him again.

I was quite surprised with how bad this service went. BestBuy/Geeksquad are generally really great about in home service and I've had 5+ perfect experiences in the past. However for Logitech Harmony Remote programming it was very different. There were 2 appointments to complete what I later realized is a very simple and easy process, that I ended up doing a lot of myself. 1. Appointment one: When scheduling the appointment I sent my Service Advisor a list of the components of my home theater. The technicians showed up and were able to complete almost everything I needed pretty quickly. They were friendly and polite. However despite sending a detailed list of my components much before the visit the technician arrived and was unable to have the Harmony Remote turn my Music Streamer On/Off. He did program in individual Device controls and Activities though. To fix it he asked me to purchase Harmony IR triggers for ~$15/each. The big positive was he admitted to not knowing how to solve the issue and committed to come back and fix it once the triggers arrived. I would later find out that all that was required to do this was a simple 3.5mm aux cable to serve as a trigger between by AV Processor and the Music Streamer. I had one at home so the process could have been 100% complete in 1 visit. 2. Appointment two: the original technician was apparently unable to come back for the second visit, so Best Buy sent a third party company. I was glad they tried to keep the appointment. However the people who arrived were very unpleasant. They were friendly at times, but also overly negative and disparaging. They complained about Best Buy, annoyed that Best Buy had "sent them to clean up someone else's mess." They complained about Logitech Harmony Remotes, saying "These are the worst. I would never use one. The nice ones are the same as the cheaper ones, I don't understand why people use these" etc. etc. I did not appreciate the implicit judgement in those statements. I have 10+ components in my system including 5 sources, so even if the Logitech Harmony remote doesn't meet their standards it's helpful for me to have to cut down on clutter. They complained that they couldn't do the programming without the username and password for the Logitech Remote and that the previous technician should have provided it to them, and said they may not even be able to do anything on their visit. The first technician had used a laptop to do the programming and it seemed very easy (which I would have honestly just done myself if I had realized it was an option). However these guys didn't bring a laptop. They even said "I don't want to bring my $1,500 Macbook on service calls." Then I provided them with a laptop as well as a micro-USB to USB-A cable. They were able to quickly connect without a username or password. Then I came up with the idea to use the 3.5mm aux cable as a trigger to get the Music Streamer to turn on/off through a connection with the AV Processor. They did help move the furniture around. But once we connected the trigger they didn't do any programming to make sure it would work, and also didn't do any testing. The default AV Processor programming ended up meaning that the Music Streamer would turn on whenever the AV Processor turned on. Once I realized that I took 5 minutes and adjusted the settings of the AV Processor, a device they claimed to have programmed for others in the past. They gave off the impression that they were upset to be doing the job and didn't seem to know what they were doing or really care about getting the results. Definitely the worst customer service of any in-home service provider I've ever experienced. Not having 100% perfect technician knowledge is somewhat excusable, but the attitude and vibe they gave off was just so negative. Since this was my first negative experience with GeekSquad/Best Buy in home service, and I've had so many perfect ones in the past, I would still recommend the service. However I think Best Buy should either train their technicians on Harmony Remote Programming better, or simply discontinue the service. Two sets of technicians doing a sub-par job seems less like a blip and more like a systemic issue. Honestly based on their attitude and lack of customer service skills the second set of technicians may want to find another line of work.

My newly constructed home needed the full gamut of AV equipment, including televisions. Mike has been amazing through the selection , purchase and set up process. I am so grateful for his help and professionalism. I highly recommend working with him. He made the whole process easy and fun. He also was very mindful regarding costs and coupons.

The Geek Squad did a great job. Blake Repp 5 stars.

This is the first time I have ever used BEST BUY WITH THE INHOUSE ADVISOR. Excellent advice and won't let you buy something that you don't need. We bought a new TV and sound system for the living room and all new appliances for the kitchen. No apprehension signing the purchase order. THANK YOU SO MUCH!!!!! BILL YOU ARE AWESOME!!!!!

Shane was on time, actually made time for our consultation and in no time at all, I selected the refrigerator of my liking. It was delivered within a week and we are loving it. We made the correct choice! Shane was wonderful to work with and his service was 100% free! And we still got a discount on our refrigerator!

We had major supply chain problems and manufacturer defects with expensive appliances during our year-long remodeling project, but, Lem, our TotalTech consultant was always available and ready to help. Well worth the cost of the contract!

Daniel was diligent with my order and saw it through to the end. A complete installation exactly as he sold me with all the high end components purchased; this despite some challenges with Sony/Sonos marriage. Dan was deliberate in helping me with product selection and disciplined to see it installed properly and professionally.

I needed a new over-the-oven microwave. Shopped around and was confused as to what to get. Juan came to my house, measured my area, and ordered what I needed. Simple as that. I got free installation because I have Best Buy Totaltech plan.