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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 837 Showing 16,721-16,740 of 21,193 reviews
  • Rated 5 out of 5 stars

    Stove and microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marco was really nice and knew his stuff, helped select our stove and call Josh to double check the microwave. We are pleased with the service within home service and installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade Legacy Surround Sound to New Home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came through helping us convert our legacy surround sound and music system to our new home. New flush mount rear speakers as well as speakers for the lanai via a Sonos system. Mounted the TVs in two rooms all in one day with all the parts we needed. Reasonable price for all that was accomplished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service in Kennesaw, Ga.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damian was excellent! He was knowledgeable, professional, and very courteous. He never rushed us and made us feel valued as potential customers. His expertise played a major part in the selection of equipment we finally decided on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-Home consultation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please opt for the in-home consult before planning to spending the big bucks on appliances and home automation. Our in-home consult is Brande and she worked with us, understood our requirement and made relevant suggestions. The entire experience is so good, it helps when you have people, in our case Brande, with the background, you can talk to and brainstorm to get the best output.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not hesitate to use this invaluable service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be more pleased with the service I received from Mario and The Geek Squad. Mario was very helpful in helping us decide what we needed for our entertainment room, exercise room and bar. Not only is the staff friendly and professional they are able to explain the new technology in a user-friendly way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Advise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ted was a true expert, came for an in home consultation, helping me with a big screen TV selection, Soundbar and whole home sound system that would merge easily with some previously installed Bose speakers in other rooms in the house. A difficult task which he performed flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From consultation to delivery, excellent service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy home appliance support were a pleasure to work with. They answered my questions honestly and if they didn’t have the answer they found someone who did. From beginning to delivery my experience was great. I will return for my next project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV and sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bradley Smiley did a wonderful job at my house. Totally picked out all my stuff for me, and I said okay. So glad too. Because it is perfect. Brad knows what he is doing and recommend him with highest regards without any reservations. Love my new stuff. Thanks Brad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rockstar employee/exceptional customer service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed help with some security and home AV/networking support. Michael Miller has been nothing short of fantastic to work with and continues to help trouble shoot issues through the process. Can't say enough great things about him...will definitely refer anyone else that needs help to Michael. Thanks again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation excelence

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed guidance with a sound system for our newly renovated living room and Brad set us up. He was an excellent source of information and did a great job picking out equipment that best suited our situation. We are very happy with the results and the team that did the insulation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in home consultation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our audio failed in our home theater and our TV had a blue line. Keith, a in our home consultation diagnosis’s a bad receiver and the gave us options on smart TVs to replace the Samsung tv with the blue line. Keith was very helpful and professional and recommend an OLED TV and receiver for our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James is extremely professional, courteous, and prompt. He answered all my questions and had some of his own to ensure complete satisfaction with my purchase and installs. He made sure all my products had arrived and prepared to be installed. If you are looking for any type of major home purchase call James.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgeable installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy experts that performed my installation were very professional, and provided a perfect installation. The experts truly were experts with my TV and in-ceiling speaker installation and made for a truly pleasant experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought Will was absolutely great on explaining everything to me and very professional in all aspects of his job. The guys who installed all my theater products were also very professional and knowledgable about everything I asked them. A Plus for all responsible and I would use Will and them next time for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ismail is awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ismail Mukhtar was a pleasure to work with! After being ghosted by our first consultant, Ismail was assigned to our project and he treated us wonderfully. We felt important and he listened to our needs. We’ll be requesting him in a month or 2 for another project! Thank you Ismail!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasure working with David and Seth, our installer. They were so great that I decided to do more business with them. This is a testament to their excellent work ethic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-home consultation was very helpful! Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Care Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christina came out to our home that we recently moved into. She was able to help us out with the new technology we were looking for. New TV’s, surround sound and ring doorbell. It was so nice to have one person contact on all the ordering and she helped to get a technician out quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was so helpful. He took the time to explain everything and showed us several options of what we were looking for. He answered the 1000 questions we had, so thankful we got him as our tech and the above and beyond help he gave us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Techie for a smart TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a challenged Tech older person, Mike Curran was a breath of fresh air. He recommended the best options for our home and then found me the best deal for the quality we were seeking. Very happy with Mike and Patrick whole installed our wall mounted TV's. The 55" Sony Bravia OLED is awesome.

    I would recommend this to a friend