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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 876 Showing 17,501-17,520 of 21,193 reviews
  • Rated 4 out of 5 stars

    Happy with sales person, not so happy installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert did a good job with the selection of appliances. The first installation team did a good job but did not return for the final install, after repairs were completed. Second install team left alot of waste on the floor and I' not sure they used the drain hose goose neck on the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to connect our new SONY to our old BOSE surround sound speaker system and also add a DVR to play my 200 dvds. David Rainey did it all perfectly, and left his follow up number for questions. We were very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dillon Your consultation was excellent I got the right unit upgrade for my system Glad I waited for the Geek Squad installers They were fast and efficient They made sure I could operate my system and answered all my questions Thanks again Jack

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed exact measurements for my new refrigerator and make sure it would fit older home. Javier was great in making sure our purchase was the right fit. We also got some consultation on big screen TVs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable consultant, most helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are purchasing an new (old) home and needed advice on a variety of technology issues. Ethan was terrific in providing actionable advice. I was impressed with the depth of his knowledge and the generosity of his time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our consultation made us feel very confident

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Home Advisor Michael Koen was awesome. So very knowledgeable and an absolute professional. Everything was installed and we are very happy with the whole experience! I would recommend Michael Koen & BestBuy/Geek Squad to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Best Buy experience ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erica was on time and extremely professional. She provided me with every detail about the products being considered and listened well easing my concerns. The consultation process and subsequent purchases was made so easy thanks to Erica.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tom J.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was very thorough and well versed with the products we were interested in. Answered all of our questions promptly. Kevin the installer was very experienced and knowledgeable and explained everything very well. Very satisfied overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST Best Buy Consultant

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dale Davis was excellent for our appliance package order. He went above and beyond to ensure we got got everything we needed, when we needed it. Very professional and responsive. Thank you Dale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My consultant was Superb!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jim was great to work with. I wanted appliances that I don't think anyone can get and he was able to find things that I absolutely love. He was available and returned calls promptly. Next time I need help I will definetly ask for Jim.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV,dish washer, wine cooler install.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 7 weeks it was nice to finish project with upscale wine cooler. Installers were great. Luke, please check billing as they added 102$ to bill for interest. Give me a call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful consultation with a Home Expert!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always responsive and I have been pleased with the recommendations provide for my purchased. It matters to me that the consultation tech is very knowledgeable. This helps me in deciding what to purchase. Thank you for being there and supporting me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Consultant!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed assistance with setting up two a home theater systems and Elianny was amazing! She answered all my questions, was very responsive to my needs and helped me pick out and schedule installation of some great systems! Very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around good effort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kurt was extremely helpful. The appliance came defective and he will have it replaced. The main effort was in finding an oven, sorting out the fit and having it installed. He had the opening measured to sort through applicable appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a flawless experience. The young man was terrific. He explained everything in great detail & was very patient with my slow learning curve as a non techie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from audio visual consultant

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our audio/visual system designed in our new house with great help from Garson Beers of Summerville. He had a tremendous amount of expertise, and helped make the entire process easy. With Garson's help, I now have an outstanding system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Informed!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great representative. Very personable and professional. Responded within minutes to my phone calls. Just can’t say enough about him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best install ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best install service ever. Installed everything perfectly, walked me through how to use the equipment and tuned it to my liking

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys did a freat job explaining features of the components I wanted. You pricing for installation is more than I would pay a licensed electrician. Your just ruining speaker wire? I paused the project and will most likely do the install myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation assistance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed some set ups on equipment following the installation of my Eero mesh extenders and Alex did a great job! He also assisted with a computer printer issue.

    I would recommend this to a friend