Customer Ratings & Reviews

The two individuals who came and worked on our wireless network were helpful and professional. The lead advisor was very helpful in explaining the system. They two advisors answered questions about an unrelated matter (TVs). I wish I had asked them to show me how to troubleshoot the system (or that they had offered to show me). However, when the internet went down, I called them and they promptly returned my call and stepped me through the problem and how to fix similar issues (if they occur) in the future. i really appreciated that after-the-install assistance.

Best Buy handled our entire new build of kitchen appliances. Terrific service from start to finish. Glen Balagna finished up on our order and did a fantastic job. Couldn’t recommend a better supplier than BB with Glen Balagna coordinating the whole thing. Glen is one of the best in the business. Total professional. We couldn’t ask for more.

Another big box store told us the fridge would not fit in our townhouse. We were told it was impossible to get the fridge up the stairs. The Best Buy consultant came out and inspected our staircase and ultimately said Best Buy can do it, and they did. We could not be happier with the fridge. Thank you, Best Buy.

Eryn was extremely knowledgeable and took care to understand our needs and wants. He guided us through the options available and made us feel like we were the most important customer in the moment. He even followed up with us a few minutes later on questions we had on a separate, small purchase. The customer service he provided was fantastic!

We needed to select a new dishwasher that would fit our tight space, our wooden cutting board, and our adjacent drawers. He was most helpful with measurements, advice on style, efficiencies, and button controls. He was also very patient with our numerous questions, with a smile and a gracious personality as well.

Alexis was very knowledgeable about home WiFi technology and devices. He arrived right on the scheduled time :) and completed a very thorough assessment of my current network setup. Alexis quickly spotted some easy fixes and then provided a written proposal for suggested device upgrades. Very pleased with the process and suggestions!

Yes, Chris was great, personable and he listened to me. I didn't feel foolish or judged or anything like that. In fact, Chris took the time to listen to my idea and then nicely offered a better idea that would work better because of the limited space involved for my TV. I felt better because it was a solution I could be excited about. Also, he resent the proposal to my email because I had trouble finding it and I am so grateful, because it helped to move the project for me forward. Thanks Chris!

I was glad to have this consultation for 2 reasons. First to have this consultation we were able to get the right microwave product to fit my kitchen and Secondly, I was able to ensure it would be mounted correctly. The reason I say this is I went to another business first to buy this product and the installer bought in the product looked at the place to put in the product for about two seconds and said he could not do it. Not with the Best Buy installer, he not only installed it but installed it correctly. Thank You very much.

We needed help with purchasing and setting up a camera system outside to monitor our fence line. We were not sure what to get and where to place the cameras for the purpose of the cameras, and Giovanni Trejo, who came to our home was so helpful with all our needs. He had great experience and knowledge in this area and we were all set to do next steps with the purchase and Total Tech Support to install his recommendations.

Mike was attentive, knowledgeable, and wonderful to work with. He helped me explore my options over the phone calling around to other local stores for the best fit for our needs and we wound up with a TV I and my family are thrilled with. Excellent customer experience!

I’m very happy with Alexandra. She’s been very helpful. She has helped me with every step of my inside my home as far as the appliances in just bought everything I need and she does great follow up. She’s very honest and I just wanted to let you guys know you got a very hard working employee!

Exceeded our expectations. From the beginning to final installation the team was fantastic

Joe gave me great advise that resulted me buying higher end appliances with reasonable prices. He was super responsive and helped me through out the scheduling and delivery processes. The delivery person did not pickup my old appliances. He quickly corrected the mistake by rescheduling a pickup. I will definitly buy from him again. --James

I had scheduled a consultation but was unable to keep the appointment. We agreed that we would meet at the store the following Monday. Although Taylor was busy with another customer when I walked in, her supervisor immediately stepped in to assist. He helped me out until Taylor was free. She helped me choose the right appliances, explained the sales etc and the order was completed efficiently and in a short time.

Eryn is wonderful to work with and I have had several interactions/ appointments with him over the past two years. He is patient and he listens to you to figure out how you can accomplish your goals without pressuring you to buy any products. I have only the highest praise for Eryn.

I was VERY happy with my free in-home consultation Best Buy provided. I buy a real lot of high end stuff at the Magnolia Room in West Hartford on a regular basis and this time around, I wanted someone to come out and help me determine the best locations for the center and ceiling speakers. The agent, Benjamin, was great and didn't try to upsell me tons of unnecessary things. In the end, I purchased a 75 inch QLED TV, Definitive Technology speakers (floor, center and ceiling) and EVERYTHING was delivered within two days and is perfect. I'd highly recommend.

Best Buy appliance manager suggested having an advisor come to the house to measure the space for a new washer and dryer. Due to the small area I decided to go ahead and have someone come out and measure and was very glad I did seeing that out of 3 washer/dryer combo's that we were looking at only one would actually fit the space. Matt completed the order for us, we paid and he scheduled the install dates all at our dining room table. So convenient.

Dan goes above and beyond. We had him to come out to measure for a new washer and dryer. The original pair we had picked out was a bit too large, so he steered us to a comparable but better fitting pair. He also took care of ordering our new dishwasher saving us a trip to the store. When we had issues with the dishwasher install, he came out again to address and take care of the situation. And he does it all with a friendly and enthusiastic attitude.

My In Home Consultation was for a surround sound system. The representative who came out was very helpful and professional. He really listened to my needs and concerns and helped me create a wonderful sound system the works excellently in my home. I hoping the enjoy this for years to come. On the other hand, the representative also promised to be on hand/site the day of install should any problems arise. We were also going to add extended service contracts to my new equipment, but the representative did not show up and did not respond to messages left. There were no problems during the install process and the two installers were excellent, for which I was very greatful. I ended up just returning to my local Best Buy store to purchase the contracts. So, great process intially with not so great follow through.

Travis was phenomenal to work with. I am very happy with everything that was done.