Customer Ratings & Reviews

We bought 2 refrigerators, a range, a dish washer, microwave and washer and dryer, a garbage disposal unit and a 43' TV. The consultant did all the leg work -- measured, gave us a proposal with good, better and best options for each appliance and, once we made our selections, she arranged for the delivery and installation. I couldn't be happier and think this is a wonderful service.

We needed help with TVs and sound system. We feared a heavy sales pitch be couldn't have been more wrong. Douglas was extremely professional. He considered our home and how we planned to use our equipment. Gave us great ideas and even encorporated some of our existing sound equipment. He was on time and followed up.

I was pleasantly surprised to find Best buy had a consultation service. It saved me so much time and money. Geordie came to my house and measured for my new appliances. He also completed the sale. He was so professional, informative and helpful. I can't begin to explain how grateful I am. Thank you for taking time to help me.

Our sound system was installed in August. It was one headache after another with the sound turning off on its own. After several Geek Squad reps coming to our house, we finally got Ana! She was amazing and fixed everything that was wrong!!! She was beyond patient in explaining the steps she needed to take to correct the issue and then spent time showing us how to use all the features. Thank you, Ana!!!!!

Mikie Lanyard is outstanding, and I have used the Home Expert program twice. Mikie is knowledge and professional and provides his customer with all options without pushing for the most expensive option. However, he will give his opinion if you ask but without pressure. I would highly recommend the Home Expert program to my friends and neighbors.

In most months, we use our audio/visual equipment for only 5 or 6 services. During the Christmas and Easter seasons the use increases to 8 or 9 times. Brandon came to look at our sanctuary and our dining hall and, very honestly, told us that we thought we needed more than we actually need. He was very pleasant and answered all our questions ln terms we could understand.

Very hard working and conscientious. Gets things done.

The installation with Greg and Tyler were amazing. Those guys should get a raise. On time, very clear about what to expect basically, They were on top of it! Anytime they came inside the house they made sure they kept everything clean, always put the covers on their shoes and cleaned after themselves. They also went over and above to make sure I understood everything and if I had any questions. If possible, they would have gotten a 6 out 5 rating!

Have ordered various products from Best Buy the last few years, the latest a dishwasher. Have received excellent service and the products have been outstanding. Besides the dishwasher we also purchased TV and home theater and Ring doorbell and cameras. We worked with Destinee from BB in Lady Lake who was very responsive, knowledgeble and patient.

With Matt Baker's expert consultation, we selected an outdoor TV, soundboard, and mounting component that were a perfect fit for our sunroom. Matt is a professional who was prompt, and advised with cost and efficiencies in mind, which we really appreciated.

We have ordered several appliances from Best Buy for our small business. Mike Holtz was knowledgeable, professional, and efficient. We received our orders on time and as described. He did the research and asked the right questions to fill our needs. This guy deserves a raise and a promotion. We were picky, needy, and in a hurry, but he was patient and accommodating through the process. We highly recommend working with Mike. Best Buy broke the mold hiring this guy! - The Mantheys

Jeremy Stettler was an absolute dream to work with. He is professional, courteous, attentive and extremely knowledgeable. The in home consultation he provided is why my newest home project turned out so incredible. From appliances to home theatre Jeremy knows and does it all! I highly recommend Jeremy and the entire Best Buy team

I wasn’t sure the appliances I wanted would work in my current space. Brandon, my BB Home Consultant, took the guesswork out of my product choices. I also wanted to upgrade my TVs and didn’t know which type would work in my space. He helped with new larger TV in family room and new wall mount in bedroom. I had put off making changes in appliances and TV due to my lack of knowledge and overwhelming choices. Wish I had tapped into this great resource sooner. I appreciated the time Brandon spent explaining everything and the follow up on the installation.

Mr. Nish Patel is the most compassionate person I have ever dealt with. He helped me find the perfect refrigerator and constantly checked to make sure everything was running smoothly. He found the perfect solutions to any of my concerns. Thank you again Nish!

Avery was amazing. Very friendly and professional. He called me a day before, got info for what I was looking into and came back with the information requested. He listened to my concerns and recommended the products. We spoke several times and he checked up to make sure the installations were done correctly. I would definitely recommend him to my friends and family.

We needed assistance in creating our home entertainment system while incorporating existing equipment during a remodel. Philip came out several times to review and modify our needs based design. Everything went great with install and follow up. Easy to get a response and assistance along the way.

I was building a new home and wanted a nice tv room with surround sound but wasn’t sure how to go about it. I had a consultant come to the house who was very helpful laying things out and helping me decide on which components to use. I was in a time crunch to get things wired before insulation was installed. He was able to expedite the installation process for me. Now when the house is finished, I’ll have a Best Buy team install the components and make sure everything is working the way it should.

We bought a TV that was constantly popping up a black screen that would stay for a few seconds. Thought it was probably a cable or connection issue and wasted time troubleshooting it ourselves. Went to Best Buy and a wonderful young woman set us up with a free consultation from the Geek Squad. Doug came out and within a minute, did some magic, just by adjusting settings and fiddling around with the remote. WE also ended up with a much better picture. Thanks, Best Buy, for some amazing customer service!

The Geek Squad installed our new 82" QLED Samsung TV with new receiver and 4K Blue-ray player. They also installed a route and modem to make our house more user friendly with our existing computers. They made sure everything was working before they left and that we knew how to use everything. This was a major upgrade from our 12 year old Samsung TV that was top of the line when we bought it and still going strong. The cleaned everything and removed all boxes before they left. Also left business cards so we could contact them should we have questions. Greatly appreciated all their hard work.

We needed high end appliances. Had already visited a few other stores to get estimates. Eu-John understood our needs and patiently explained our options. He provided a competitive estimate and offered us fantastic financing options. Highly recommended.