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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 909 Showing 18,161-18,180 of 21,193 reviews
  • Rated 5 out of 5 stars

    Very competent and professional Did an exceptional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a team of two and they were very helpful and would welcome them back to our home should our needs arrive for service or installation We would recommend their services to all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jim Abbott was excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the service since the consultation all through the process of choosing our appliances. The service consultant and the installation techs, all helpful and on top of their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Treated like family

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan did a great job walking us through our options based on what we wanted, budget & tech specs. He took his time, answered all of our questions and was available throughout the multi-month process!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was very knowledgeable and helpful. He was always available to answer my questions. If he wasn’t he got back to me quickly. I appreciated all his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great experience!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working with Tony was a great experience. We got exactly what we wanted delivered and setup in home. It looks great and functions beautifully. I highly recommend and appreciate Tony!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Sony TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curtis was the best consultant for this work. We would definitely solicit his help again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Employee of the Year

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy defines what customer service should be , if you had more people like him at Best Buy sells would go through the roof , in every step of the way he was awesome Thanks again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value, best experience, best results

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasa was fabulous. Walked me through the products and then their installation to work with my renovation. He made it happen, got products delivered in the right place right time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An amazing consultant!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the first time I used a Home Expert consultation & I would highly recommend it. Liz was knowledgeable, made excellent recommendations, and followed thru with every aspect of my purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home WiFi consultation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael provided an excellent consultation. He listened to my needs and helped me make the right decision for my situation. He even listened to my budget concerns and didn't try to upsell me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was timely, knowledgeable and helpful.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed advice on our wifi and camera installation. This was the 2nd attempt to get help. This time it worked great. The Agent was timely and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our consultant was knowledgeable & helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very experienced in the features, benefits, pros and cons of washer/dryer combination units.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home consultation was very helpful!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with Best Buy's home consultation. After the consultation, we bought our gas range and microwave, and we love these new appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steven was very knowledgeable and great to work with throughout our project. I would strongly recommend working with him to ensure you have the benefit of his experience in making your selections

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Matt Doak

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving is always tough….your primary thoughts are not always on new entertainment technology. Matt and his geek squad teams made that part of it great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Well Done‼️

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed assistance with the installation of two flat screen TV’s. Perfect installation‼️ This job was done professionally by excellent Geek Squad members.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our consultant helped us get a bundled up package

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed help with our new home appliances. Consultant was on time and had great suggestions for our situation. Very happu

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Josh and the great installer are great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the first contact to final installation you and your team were outstanding. Everything is working great and the detailed help we received to understand and use our new technology was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Techs Found Problem We Didn't Know We Had

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient, knowlegeable, and friendly. They fixed a second problem that we were unaware of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ruben is very knowledgeable and very punctual, he stayed after his working hours to help us

    I would recommend this to a friend