Customer Ratings & Reviews

I’ve bought TVs from Best Buy before and like a particular one, so I was looking for that tv but larger for an upgrade. I was unable to decide between sizes . I m always in the store and familiar with a few of the employees. Having a in home consultation made me understand which size would work best in the room. It also really educated me on how to choose a tv for the quality. My advisor asked about my budget and would recommend the best for what I wanted to spent. Definitely glad all the employees at Best Buy recommended a consultation.

Our advisor, Shane, was professional, courteous and knowledgeable. We weren't sure of the appropriate locations in our large family room to obtain the best sound for the rear speakers and the bass module. She was able to help us select the proper equipment and locations appropriate for our size family room. She also helped us order all the brackets, etc. that may be needed and made our appointment with the Geek Squad for the installation. She even followed up with us after the install to ensure we were satisfied with our new system. Will use this service again!

We recently purchased Arlo solar panels to assist us in keeping our Arlo Pro 4 cameras fully charged. The tech that installed these panels did an excellent job in the placement of the solar panels so that our security cameras are constantly charged and no longer need to be charged manually. If you purchase security cameras I would highly recommend getting the solar panels to ensure your cameras are always operational.

Alvin was very knowledgeable and professional (not pushy either) and listened well before quickly devising the right combination of product and pricing that fit our security needs. We wanted an effective security camera(s) while balancing “how they would appear” on our front house. Since we were unsure about which products, Alvin and I worked together to suggest Option 1 and Option 2 product selected

I needed help with a TV in our study. My consultant got us the perfect TV and sound system. He was very organized and got all the documents I needed for my building in time. He also got the delivery time I needed and that was also done very smoothly. Thanks!

My new t.v and sound system are outstanding, but the service I received was even better. Ashley my in home advisor set me up with exactly what I needed and continuously checked in with me leading up to my install date. She even dropped items to my home on Sunday and her day off. Joe my installer and his assistant arrived promptly and walked me through the entire process, even recommending other items which saved me at the end. They even did extra services for me that we’re not in the original order. This is the second time I’ve had the Geek Squad to my home. I will be back!

Nelson was so helpful, guided me through every step along the way. Sent me regular updates, letting me know the progress of my order. Ann was helpful even after the delivery letting me know that if I had any concerns I can always reach out to him.

I really enjoyed working with Aymee Scott to select a whole new kitchen and laundry appliance package for my fixer upper house. She was very knowledgeable about the different options and helped me narrow down my choices. I really appreciated her preparing a few different quotes and making sure I was getting the best deals. Overall, working with a consultant was so much easier than trying to wade through endless choices on my own!

My sales in home sales rep was extremely helpful and knowledgeable. He made shopping for my kitchen appliances a very pleasant experience He thoroughly explained all the details of the products and the installation requirements so that the purchase, delivery schedule and installation went very smoothly. I will gladly use Best Buy again and recommend Best Buy to a friend.

After having a new QN65S90CAFXZA delivered, 2 Geek Squad engineers set about removing the older TV and then replacing with the new more updated version. Each engineer new what tasks they had to do and moved around without the need to discuss with each other (competent) - Will use again when required, why struggle.

I purchased new kitchen appliances they were very knowledgeable and helpful in deciding what to purchase. They helped me select my delivery day and the install to be done in the same day. Some last minute changes to one of the appliance install times was made at random but with a few calls with Best Buy they were able to get it worked out the way it was originally scheduled. Overall a great experience and I will be purchasing again with them.

We wanted to get an accurate measurement for a built-in microwave to avoid any last-minute issues before installation. Jon came to our home within 24 hours and determined all was good to go. He was very pleasant and respectful of our property. He also gave us some great suggestions for our TV and Wi-Fi connection issues, which we plan to follow up on soon.

My in home consultant was Brandon, he had great communication, was courteous and helpful. Brandon did a great job of recommending exactly what I needed, he didn't try to sell me anything unnecessary or overpriced and answered every single question that I had. When it was time to order, Brandon was able to get back to me immediately and take my order over the phone and I was able to pick up my TV stand that day at the store. I had a really tough situation for mounting a tv and Brandon was more helpful than any research I had done on my own before the consultant.

Noted there was an e- gift card being given with a refrigerator purchase. We had bought that refrigerator 10 days ago so I asked if it qualified for the gift card. It took awhile and two different people but I received a credit for the card amount. Everyone I spoke with was extremely polite and understood exactly what I was asking.

Scott Hill was very good at adapting to my level of knowledge. He started out very basic, and once he learned that I was a certified IT architect, he quickly switched to a much deeper level of explanation of what would work and why it would work. I enjoyed working with Scott, he did not waste my time. He also understood the world of TV Monitors as well as the home video/sound systems.

We needed help with a dishwasher and microwave replacements, one after the other. Duane was great with measuring and advising us on which appliances would fit and meet our needs best. He is personable and not pushy, but clear and has lots of experience to draw on. So great to work with. We had our daughter use his services and he was equally excellent in helping her. HIs number is on our speed dial for our next appliance needs.

Daniel was on time for the appointment even on Sunday morning. He helped and guided for the home gym and TV. He is very experienced, polite and helping. He also guided for other products purchased from Best Buy. I would recommend him for home consultation to my friends and neighbors. Thank you.

Norma was knowledgeable and extremely helpful in our appliance decisions. We are first time home owners and had no idea what brand or style of appliances we wanted and her recommendations truly helped us. The products are great but her knowledge was priceless. I wish more people in retail were like her.

Derek was wonderful to work with as he was knowledgeable about dishwashers, comparing the brands and answered all my follow-up questions. Derek and the sales team was most helpful and worked with me on the delivery, install and removal of the old dishwasher. I would highly recommend Derek and Best Buy. The dishwasher is meeting my expectations. Thank You.

Anton came to the house and looked at my existing systems and gave great recommendations for my new 77" OLED TV, security cameras, soundbar, sonos system and stove. After the installation was complete the technicians helped me program my phone and explained all the functions. I am thoroughly enjoying my new systems. Thanks so much!