Customer Ratings & Reviews

We replaced our builder's grade appliances with upgraded Samsung appliances. At first we were a bit confused and overwhelmed with making our selections. Garson Beers was our expert consultant. He guided us through the process, got us the best appliances according to our preferences, at the best price. He really knows his business, we are very pleased.

Bought a stove and needed advice on buying a slim microwave that would go above the stove. We also will need a refrigerator soon. We have an older house which will present some problems with the newer models. Alex came to the house and made careful measurements so we can be comfortable when we decide to buy. We would certainly seek Alex's help again

The expert that came to my house was very knowledgable about stoves and refrigerators. He measured for both. Unfortunately, the delivery guys had a hard time getting the stove in the house. Some damage was done to the handle and top part of the cookstove. After they removed the door, they were able to get it in without a problem. Thankfully, I was compensated for the damage by the company. So I think the expert was good, it was the delivery guys who had a problem bringing it in.

I needed a followup orientation to navigating the new LG TV installed 2 weeks ago. The Geek team that came were patient, took my lead in showing me what I needed and wanted to learn. They were also encouraging that I will be able to handle everything the system offers. I feel confident that I can rely on their response again if I need them.

Our Tech answered questions as to possibly getting a ROKO as well as helping us decide on a few other items. Among those items was a sound bar that would allow us to lower the background music as it is distracting and we can't hear the speech well. He also recommended a refrigerator for us as our old one needed to be replaced.

MR ERIN ELECTRICANwas very helpful in deciding what works to my needs.I am 70 know what I want and need but don't have the savey to pick the right products of what to buy. The new programs rolling out on October 5 will be savings on installations. So he advice me to wait to see how much more I can save.My proposal of 1500 could be less and he can put my order in on Tuesday. Maybe add to the order. So he went the extra mile to make the deal pleasant.E

CJ came in made an excellent recommendation for my home theater. He chose the best equipemnt at a reasonable price. He was on time as he promised. He did not have me hanging around the house like others. When he left, I was confident that I made the right choice.

Never done an IHA before and Kevin was phenomenal. Very knowledgeable and recommended everything based off of what works best, not on a sale point or dollar amount. Would highly recommend to anyone that wants a more personal touch on getting what's right for their home. I had never even heard of the service but am thankful for it now. Won't even step foot in another Best Buy now, knowing the level of service I can receive from Kevin or someone of the same caliber. He really went above and beyond and has even kept in contact with me weeks after the sale. Thanks for everything!

Mat, you were great to work with having to purchase a new Cook Top. You were very knowledgable about this item which helped making a choice for the replacement from the pre-measure to the installation. It was very nice to deal with a person knowing what they talk about for a change. Thank you again for your help.

I needed help with purchasing a refrigerator fitting in a small space. Brian Edson was there to assist and he was great. Came and took measurements and gave me options. Order was placed and arrived in a timely manner. Refrigerator was installed, old one removed. Special thanks to Brian Edson for his courtesy and patience and to a great team at BestBuy.

Received the bid for Sonos speakers and instruction session - $1679.88. Seemed high, but I went to Best Buy, bought the speakers, got the new router which Brendan recommended. Emailed Brendan to schedule an appt with the Geek squad. Brendan was out of town and delayed getting back to me, but when he emailed me in November, I asked if I could have an appt with the Geek squad on November 16. I never received a response. I have tried to set up the speakers and download some of my CD's by myself, but I have not been successful. My goal when I began contacting Best Buy was to have Christmas music through this house by mid December. It is December 12, and my Sonos speakers are not yet functioning to their potential as I had planned. Very disappointing.

After losing my spouse and now being alone with my children, I needed a security system, Anthony came to our home and made me feel very confident that will work well. Everything went better than expected, the system was installed and it’s been a true blessing!

Jason, my home advisor was great. He measured everything in the kitchen and gave me great advice. He listen to what I wanted and answered all my questions. No pressure at all and really good honest advice. It is a great service that Best Buys offers and Jason was very helpful. He did a great job.

Since the passing of my father, my mother has been residing with us. Also living with us is my 87 year old uncle who has been diagnosed with dementia. Vacations are not an option, so we decided to install a pool and bring vacations to our backyard. The sound system installed by your company made our home so much more enjoyable for our family. We also installed a Vivint security system in our home, along with Sonos speakers. A huge thank you to our advisor as well as the installation team for everything.

Kiron was very knowledgeable, friendly, and patient with my wife and I. He was well informed with all the different products we were interested in, ie. washer, dryer, TV and routers. He worked us into his schedule and was never in a rush. His service sold us the product. The company has a valuable employee. Additionally, the sales consultants at the Best Buy Landstown were very helpful and friendly. They seemed to work as a team with each other on the floor and with Kiron. I will continue return to Best Buy since I received such great service.

We had a fantastic experience at Best Buy from purchasing our 55" TV to having it mounted on our very uneven stone fireplace! Everyone was very helpful, responded immediately and were professional and patient with our many questions. Would highly recommend!

Benjamin Rosenbaum is such a great agent visited my house and installed my television so courteous, kind and very knowledgeable and answered all my questions help me to set up my equipment. I will definitely recommend Tanasbourne store..

Having the in-home consultation via phone was OK as we realize it's difficult to cover everything without seeing what tech we had and where it was, etc. Followed the recommendations...and the tech guy arrived to install (cutting the cable) and could not provide the service that day as we had the "wrong" mesh network and needed another satellite (Eero). Another piece of the puzzle (Roku Stick) had not yet arrived. The install was rescheduled, the incorrect mesh package returned, the replacement ordered, and the ROKU stick arrived later that day. This is not meant to bad-mouth the consultation, but wish it could have been more thorough to avoid a 2nd scheduling, etc.

Well i had the best associate ever Nishal was fantastic helping me get everything i need for my new home . He deserves a promotion right away . He walked me thru everything. So if anyone out there need a great representative ask for Nishal at best buy. He is the best person in the world.

Moving into a new (to us) home was pretty challenging to try and map out how we wanted to outfit our house with all the tech we wanted to make it our own. Signing up for Totaltech was the best purchase I made because every agonizing detail was reviewed and considered by each member of the team. By far my favorite customer service experience of all time. Staff is 11/10 will recommend.