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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 21193 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 961 Showing 19,201-19,220 of 21,193 reviews
  • Rated 5 out of 5 stars

    Great job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Bevins was great to work with and the geek squad installer was exceptional system works great I would reccomend them to anyone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My system still is not set up correctly. When we play music only the outside speakers work. When we have the tv on only the inside speakers work and if I do get the outside speakers working there is a lag.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professionally handled

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This delivery went well and the gentleman helped to get the Refrigerator connected to Wi-Fi.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great consult - Poor Follow-Through

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our advisor came out and I was super impressed by the information he gave. He promised me two quotes (one high and more robust, and one lower and basic). He also stated he would quote me on another product. I received one quote (don't know which one) and no quote on the product we discussed. Hey, it was free, so I reached out to him to ask about which quote it was, if we could get a quote on the product, and stated we wanted to move forward with our purchase soon...It's been ten days without a response.

    No, I would not recommend this to a friend
    • Brand response from Brad, Consultation Team
      Posted .

      We appreciate that you took the time to share this with us. It can be daunting to take on a new project in your home, and it’s great that you trusted our In-Home Advisors to help. I apologize that you haven’t received the follow-through on this that you need. We would like to assist you with getting this all sorted out. If this is something that you’re interested in, please give us a call at (800) 548-0828. ^Brad

  • Rated 5 out of 5 stars

    So easy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful experience with very helpful and knowledgeable consultants and installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris has been extremely helpful with several major projects in our new home; TV’s, appliances, audio, Chris and the BB Team have delivered!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rick L's review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John was excellent. He took his time and explained everything in complete detail. He certainly knows his job and is an asset to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Entertainment Center

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael was excellent in helping us put together our home entertainment center. Very knowledgeable on all he products we were looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Expert- Justin Cox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed help with a new sound system and Justin was awesome! He made getting a new system so easy. His product knowledge was incredible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our consultant was excellent buying a tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was very helpfully and understood exactly what type of tv we were looking and with this we were apply to purchase and enjoy our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to work with and great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy to work with. He really know his job. I am more than satisfied with the security system and audi equipment he assisted me with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi concerns

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed advice on a Wifi issue. The service rep was knowledgeable and provided great advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was excellent. Very informative and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welcomed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional Quick to a tend to our questions patient informative well mannered and groomed I recommend him very much when you visit Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consult was great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great and they were very helpful during our TV setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alls well that ends well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay was very knowledgeable and polite. Extremely helpful when installation issues arose. He's the best! Installer was also awesome A++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great advice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were guided through all the latest technology with excellent communication from our Best Buy consultant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Louis Loki

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louis was absolutely great very knowledgeable and informative. and very pleasant to work with. thanks, Louis. Edie and Allan Verbesky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many items were Out of Stock. Adrian helped me pick out 2 great items. Very professional and pleasant. Thank Youuuu

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install and expert advice on equipment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home audio system sounds great! Great help from consultation to the crew that did the install. Wonderful experience all around!

    I would recommend this to a friend