Customer Ratings & Reviews

I had 2 consultants deliver and mount my new television. They also transferred another television from our living room to the bedroom. Meticulous and made sure things were done right. Took the time to make further recommendations for the best home theater set up. I was impressed by how knowledgeable they were.

Denon - IN-Command Series 560W 7.2-Ch. With HEOS 4K Ultra HD HDR Compatible A/V Home Theater Receiver - Black replaced my old Phillips receiver. When I'm outside working, I like music that I can hear an 'acre' away, so I needed a system to carry quality sound out in the field. My consultant suggested this one, and so far I am happy. The only negative thing I can say is I'm not Tech savy, when the unit arrived, I followed the consultants instructions, and given a message to finish set-up...turn your TV on. 'ooops'... no TV out here. I had to call Geek Service and paying an additional fee, which I think Best Buy should have waived that. As far as the receiver...Quite Happy, and would recommend.

The installation of a TV above a fireplace is technically challenging especially if you want to hide all the wires and connections. The Samsung Picture Frame TV has an ungainly sized "One Connect Box" where you make all your connections, (HDMI, USB, Network, etc). It is connected to the TV like an ambilocal cord. Getting all that concealed, in a properly vented space and out of site is challenging. The consultant help me solve and visualize how this might be done before I made the decision to purchase the TV.

We were recommended to use Megan, an in-home consultant, when we were in need of a new dishwasher. She was fabulous! She ensured what we wanted would fit in the space we had, gave us tips on care, followed up to ensure the install went well. We will definitely use her again. Thank you Megan!

Eddie Shannon was our in home advisor, and he went over and beyond his customer service duties. He should be promoted to whatever he desires he is great valuable employee and asset to bestbuy. He was very knowledgeable in all the appliances and tv we purchased from bestbuy. We felt very comfortable with him that we even came back to purchase more items. The shipment of our appliances were excellent as well. They installed our washer and dryer fridge and I went ahead and bought a 65 inch tv and sound bar.

Scott was excellent! Fantastic customer service, communication, and technical expertise. He also let me know that if at any point I ran into issues I could contact him directly and he would take care of me. Scott provided the best overall experience that I have had from a supplier ever.

We would highly recommend the team we worked with at Best Buy that helped us decide on our purchase of new televisions thoughout our home. Nick Brubaker was the best as always to work with in the selection of products and Jordan and his team did a fabulous job installing the new products and were very knowledgable and pleasant to work with, Everyone we worked with deserves an A+.

I wanted verification that the OLED tv, amplifier, and 4k DVD player were all compatible and interoperable. Aaron was able to review the advantages and disadvantages of the three products to confirm they would work together properly to give me the best experience. He also helped me figure out how to leverage my resulting Best Buy rewards to purchase a refrigerator and dehumidifier.

the contractor Justin did a great job. He set up the 65", 50", and hung the 36 inch we owned. The two from Best Buy were nice, hung one 46" tv and installed a dvd. None of them tied all the wires together to where one item we could place would cover them. Fortunately my Son came over and tied them together professionally cause he does this as part of his job with a Tech Company. Now a Planter covers the 65" wires which had a sound bar too.

I really should give them 2 star rating , but the service was great from start to finish until I had another request to purchase and install another $1200 of inceiling speakers… contacted the installer Carlos no response…contacted Ed no response

When my reciever went out we spoke to Gavin Smith our in home advisor to discuss which reciever would be the best. We have purchased all of our appliance and electronics with Gavin Smith. The Geek Squad tech Erik Kroehler came out with the new reciever. He was very knowlegeable and answered all my questions. Thank you Gavin Smith and Erik Kroehler for your fast and friendly assistance.

While the advisor was here for the consult he noticed that my plumbing was outdated and would not work with current dishwashers. He gave me a quote and I called local plumbers for a comparison. It was comparable so I asked if he could do the upgrade while he was here to save time on the install date. He had the equipment and did the upgrade. Having the consult prevented a plumbing surprise on the day of the install. I would highly recommend an in home consult prior to any major appliance installation.

Matthew was great to work with. This isn't my first time working with him and every time I find something I need at Best Buy he is the only person I ask for. Even when I don't know what I am talking about he is super understanding and helps me figure it out. He knows a lot about everything Best Buy has to offer.

Luke always takes the time to understand what I want to get out my products so he can make sure Im getting what I need. He has helped me in building my home theater, making the most of my best buy membership, and gone beyond whats expected of most customer service members

My consultant, Jonathan Carter, made the experience easy and enjoyable. He gave good advice. We made our purchases based on his advice. We are very satisfied with our purchases. He was available for minor troubleshooting after the sale, which was the second most important thing to us. He seems knowledgeable, honest, and interested. Give that man a raise!

Jay was exceptional in customer service and product expertise.

Michael,Mangione was very helpful in helping us to identify the appropriate technology to set up a home theater in our newly constructed home. He gave us advice that was appropriate and realistic. He,also followed up later. He set the scene for the technicians to do installation. Before my next major technology purchase, I would consult him again

Ronald came in, saw the space we had for the TV, made some suggestions which made good sense, we had never thought about some of them before. I would highly recommend him to anyone and everyone; decorator, interior designer, space planner, family or one person. He treated our small job as the most important time in his day. The proposal arrived in the time he said it would. He is amazing at customer service and explaining all our questions. Thanks Ronald!

Consultant was very helpful in reviewing the products and options for our needs - indoor/outdoor cameras, TV's, wi-fi and lighting - and spent enough time to understand what we needed/wanted. He was very knowledgeable and understood the products and functionality. I gave it a 4 rating because he seemed to push a particular brand product that did not get great reviews on BB's website. Other brands had better reviews. He wasn't pushy but he seemed more knowledgeable about the brands he recommended than others with better ratings. Overall he was very helpful. Also gave it a 4 because we left 2 follow up messages and did not get a call back. We bought some of the products directly from the retail store with assistance from sales staff in the store.

Nick was able to efficiently evaluate our home to create practical suggestions with results which exceed our expectations. He was obviously knowledgeable in his assessment and then provided multiple options in various price ranges for us to ultimately make decisions. He was not high pressured to sell us more than we need and he freely offered practical advice. We would definitely ask for his recommendation again!