Customer Ratings & Reviews

We needed some kitchen appliances for the house and Christina was great in helping us pick out the appliances. She came to the house and took care of the measurements for the appliances to make sure it would fit. She was so knowledgeable and we were amazed she knew her appliances.

My wife and I tried out the new in home consultation service and found it to be an awesome experience. It really helped having a dedicated consultant who could look at everything from appliances to the internet. He made measurements and reviewed all the equipment we had and made recommendations on items to upgrade and ensured all would work together. I like having one person who now knows what we have that I can reach out to and add more items and help me versus having to describe what I have and need when I go to store. Ryan was awesome to work with.

Our tv was only 2-3 yrs old (Best Buy), headphones much older (Best Buy) & stereo even older. But our tv only had 2 hdmi ports. How to get rid of the old stereo which the headphones were plugged in to (for tv watching, don't ask lol) Thanks to Anthony, a new tv was not the answer! New headphones, wire & change in settings! Awesome! Plus he helped with Ring Doorbell (Best Buy) & Amazon Show (I think that's what it's called, you know where you talk to Alexa) as well. Awesome! Love Geek Squad!

Kelly Bathurst is a knowledgeable consultant and helped me enormously with my purchase of an A/V receiver and TV. She was also very responsive. I would recommend to anyone you ask for her in your pursuit of great sound and video.

I am very pleased with the overall process and would do it again . Our consultant assisted us with almost every room in the house. Our consultant was professional, knowledgeable and patient. She answered all of our questions with urgency and compassion. Very happy with the process and Best Buy!

This is a great service. It made our appliance buying journey for the house really smooth. Expert advice is always appreciated. LaShonda was very friendly and professional. Shout out to Jonathan and John as well for their great customer service. Best Best buy experience ever!

Our selection of a new fridge was the easiest we've had. Our Best Buy Home Expert, Sam Huisman helped us out a lot in making our choice. Showing us available models to meet storage and physical size considerations saved us a lot of time and headaches. His help and expertise made this a very good experience. Delivery and setup were timely and smooth. Couldn't ask for more.

We needed help with deciding what additional cameras and where to place them with our current Ring system. I contacted Max that previously helped us. He is friendly, professional and extremely knowledgeable with the products offered by Ring. Max was patient in explaining the options available and was able to give us the pros/cons. He is also able to sell us the equipment (put in order) and pay right without ever leaving our home! We would highly recommend BEST BUY Home Consultations!

Derek did a great job with my TV installation! I ordered a new receiver for my sound system and he assisted in getting a new DVD player and woofer to make sure the system would be the best it could be! He took time out to go to the store to pick it up! He did a great job showing me how it all worked together after it was installled, I love it!

Sarven is probably the best sales person I’ve ever worked with. It’s been the best and easiest sales experience I’ve ever had. Sarven was extremely attentive and knowledgeable about the products and had genuine concern for my needs and concerns. From sales to installation.

My consultant was very knowledgeable and really listened to my needs and wants. After taking measurements of my room they emailed a detailed proposal on what they think would work best for me. What I like is that every item is itemized out. For example, the proposal includes installation by Geek Squad. I'm sure many people would use Geek Squad, but I'm more of a DIY kinda guy. Another benefit is that you now have access to some high end equipment that might not be available at your local Best Buy. I highly recommend this service. As they say, you have nothing to lose.

This is our second time using the services of our in-home consultant, Edge Cadet. We were impressed with his professionalism when we needed a Wi-Fi enhancer. Months later, we called him for help with our purchase of a new washer & dryer. His advice is much appreciated & he follows up to make sure we're satisfied. We wouldn't think of making a significant purchase without him

Everything was set up pretty good and they made sure it was all working before they left (ring devices and phone applications). The only 2 issues was they didn't know how to make my ring doorbell work with my home doorbell (I figured it out later). Also, they said an electrician had to set up my ring security adapter to make new ring devices work with current alarm system, after watching YouTube videos that was not the case so I paid $60 for an electrician to come out and tell me he doesn't need to do anything and they shouldve connected it. They also installed a keyless entry which works real well.

This was all done over the phone during Corono Virus stay at home quarantine. We had looked at a number of TVs & had questions about how a certain model would fit in our existing builtin space. Would the base / stand stick out over the edge & by how much? How could we stabilize the TV to keep from having it tip forward onto a grandchild? Ray had solutions / answers for all of our needs. After my son & I had installed the new TV, everything worked out just like Ray had described & everything is great.

My overall purchase was awesome. I was leaving work when my mom called and told me she saw a refrigerator in my price range of course I couldn’t make there in time. However I was able to make a payment over the phone on that Tuesday and my refrigerator was delivered that Thursday. I am so satisfied and love my new fridge!!! Thanks Best Buy

Elvis was great to work with, super nice and easygoing but extremely knowledgeable and well-versed in sound technologies. We must have asked a hundred questions (or maybe just one question a hundred different ways) but he always had an answer and a smile. I definitely felt like he heard what we were looking for and helped us find the best solution for our needs, which we are very happy with. Thanks, Elvis!

Didn't even realize Best Buy offered this type of service until one of the salespeople mentioned it to me in the story. Was exactly what I was looking for. Very pleased that Anthony was assigned to help. Very professional, and responsive to our questions. Has also followed up on the installation and stayed in touch to assure we are satisfied.

Santiago Restrepo was extremely helpful for in-home consultation— knowledgeable, courteous, patient in explaining and presenting the options. I bought two televisions and a sound bar, including a television with unique dimensions which Santiago found after noting that my furniture unit’s shelf length would not accommodate standard television feet.

I was looking at projectors to replace the one that was about 5-years old. Was looking at 4K vs the current 1080P, brands, mounting distance and so on. We had an in home consultation and selected the perfect projector. I paid for it in my theater as opposed to the store and it was shipped to the home in a couple of days. A major upgrade and perfect buying experience. Not sure I'll ever go to the store for equipment upgrades based on how great this experience went.

Rickey was very helpful, really appreciate his hard work. Thank you!