Customer Ratings & Reviews

Ok, two weeks in and it is working well. This is not my first purchase of this item. I first bought this at another retailer. Two weeks in it failed, lost most of the food. I contacted Frigidaire. It took a couple MONTHS getting a tech to look at it. Then it came down that the critical part they needed was on back order for the next three months...maybe I would get the part. So they eventually, another two weeks, refunded every dime I spent on it. Here's the rub. It is non-returnable and has to be disposed of by the consumer. But here are the good points. It has wire racks which is great for circulation. The racks are built very sturdy. The bottom basket, very sturdy. There is also plenty of door storage for lighter items. Comparing all the other models/brands, this one has better space utilization. It holds a lot and organization is available. The little green light shows on the floor very well to indicate the run state. Having had one that failed I can confirm that the temperature alarm works although is not the loudest but it served the purpose well. Here is the feature that other brands just did not have and made the deal for getting the same one again. The door is reversible. The procedure is fairly easy with the correct tools. Alignment is pretty straight forward as well on the door swap. This baby seals very well too. We put a freezer thermometer in it since the other one failed we had it available. We set the adjustment to the center on the recommended setting. This freezer was at zero in 20 minutes. The food we put back in it was already frozen but the unfrozen brisket was hard frozen in about hour and a half. Looking through the reviews and the stats, we calculated that there is about a 7.5 to 10 percent chance of getting a bad unit. So far so good. Why did we switch retailers? Simple, the Best Buy Geek Squad protection. We have had good support from that. However, it does not cover much on food loss. I am thinking that food loss coverage should scale with freezer volume. After all, you paid more for the freezer. Something this large should cover closer to $750 in food loss.

DO NOT BUY THIS PIECE OF JUNK!! We ordered it on Nov 13, and were pleasantly surprised when it was delivered on Friday Nov 25 instead of the estimated Dec 20. That good feeling died hard and fast. First of all, the guy who delivered and "installed" the freezer was more concerned with taking pictures of our garage than properly removing the packing styrofoam from the unit - foam tucked into parts that would have prevented the unit from working properly - if it weren't already a lemon. We gave the freezer 24+ hours to get to temp, but it was cool, not frozen. We tried turning it off and back on, unplugging it, and generally looking for anything that could keep it from freezing. Late in the afternoon on Saturday Nov 26, we discovered packing foam wedged behind the center cooling/vent that runs top-to-bottom along the back interior of the freezer. We removed it, and thought the freezer would now be free to do its job. We thought wrong apparently. It is now Monday Nov 28, and despite having been on, and running for the last 3 days, it refuses to get colder than 43F. That's not a safe temperature for a refrigerator, let alone a freezer. Needless to say, we're returning the freezer. We've owned Frigidaire products for decades - this would have been our 5th Frigidaire freezer (to replace a nearly 20 year old unit). We bought it based on the lack of bad reviews. After searching this model on other sites, the sheer number of people experiencing the same issue with their freezers is alarming, It paints a picture of a manufacturer that is more concerned with profits than producing a working product. After this experience, safe to say this was likely the last Frigidaire freezer we will purchase.

Easily reversed doors and it is keeping temp at zero. love ease of getting food in and out without standing on my head!

Very pleased with this purchase. Online purchase was quite easy and Best Buy was very accommodating in scheduling the pickup from the store. Fridge works great.

Love my new Frigidaire 20 Cu. Ft Upright Freezer! Plenty of space for vegetables from the garden to get me through the winter, and it's easy to organize and find them when needed instead of burying packages in a chest freezer.

Freezer works great. Had some issues with the first one delivered and customer service wasn't able to set up delivery that day so it was very inconvenient. But product itself is good.

This freezer is a no frills, but extremely roomy model. I really like how it is frostless. I've been using it for a month and there is not a hint of frost anywhere! I also like the wire shelves which allow for free air movement around your frozen goods. And talk about roomy! The twenty cubic feet of this freezer interior is awesome. It is well worth the price I paid for it.

Very happy with this purchase. Organization. Wipeability. outside light and temperature alarm. Ability to stay cold when we lost power. My only complaint has already been mentioned, the location of the gauge and the ease with which it can be easily bumped to change temperature. It's not an ongoing problem, but definitely something I have to watch when I used that shelf.

So far we have been very happy with this freezer. It has a lot of space. One reason we purchased this unit was our last deep freezer was a Frigidaire and we loved it. We were also looking for one that had wire shelve not glass. I love how you can more the shelve highs to what is needed. I also liked the green light on the outside of the unit to let you know it is on and working.

arrived exactly as stated and works great! I am very pleased with the freezer.

The freezer is the perfect size for our garage and needs. Delivery was quick and everyone involved from the store to the crew that made the delivery were professional and easy to work with. No complaints at all!

We purchased this freezer when our old one died. We looked around for a good price and we found it at Best Buy, as usual. We always look around and we always find the best deals at Best Buy. It was in stock and was delivered to and set up in our garage. I am completely happy with it. We bought a slightly bigger unit, as we cook and freeze a lot. Plenty of space inside. I love the light that shines on the floor so you know it’s on and working. You can’t go wrong with Best Buy appliances.

This freezer was the size we needed and delivery was free! It had good reviews and decided to purchase. Delivered and unboxed. Got it hooked up and went to close the door. It stopped about an inch from closing. Weird! Did it again. Same thing. You could finish closing it but something wasn’t quite right. Hinge problem! BB came out and corrected the issue. Problem solved, but factory didn’t install hinge correctly. Works fine

First one the interior light went out within 25 minutes. The second one the interior light went out within 30 seconds. Obviously an electronic issue. We decided to keep the freezer because it's such a pain to unload and reload. Wish Frigidaire made a better product. It does freeze the food so that's a plus.

Freezer works great. Spacious lots of room the bottom rack basket is not as tall as our old freezer but it serves its purpose. Zero regrets in this purchase. We have already seen a difference in our electricity use in the first month.

Great freezer, it's lite empty and big inside for storage. Not a bad price for what you get.

Lot’s of room. Easy to find items in this freezer. Green light shines on floor so you know it’s working at a glance. Wish it was available in stainless steel

I like that this is 20 cu. ft. It is bigger than my old freezer. BUT, I loved my old freezer. The new freezers don't have locks. Hate that none of them have locks. I don't like the basket in this freezer. Cannot hold as much food as my old freezer did. Do really like that it has so many shelves on the door.

Very nice internal configuration. An unexpected surprise is the green light that shows below the door on the front to let you know at a glance that all is operating well.

Nice size, and very quiet and efficient. It took a little long to get because of manufacturer delays, but very happy with it.