Customer Ratings & Reviews

This item seems to be defective - can't maintain a steady temp over about 400 degrees. Cookies & cakes ok but can't keep a steady hot temperature for roasting veggies or baking a pizza. Repair services have been out twice & both times have tested the oven with their thermometer & say it is performing within expectations, which they say is a 40 degree fluctuation in either direction. We observed when set at 500 that the oven shot up to 580 & then dropped down over 100 degrees over 15 minutes. And yet the repairman refused to say that the item was defective, and so we are not eligible for a replacement item. I tried to call Best Buy to return the item (because it was a "Black Friday" purchase it's eligible for return til Jan 14 2018) and was on hold for 40 min & as soon as my call got answered, I got disconnected within 10 seconds (I specifically called from a landline, so it wasn't my cell connection) and no one called me back. Very frustrating & I feel disappointed with the "Pacific Sales" brand, since I expect more in terms of customer service.

Piece of junk Never buy !!!!!!!!!!!!!!!!!!!!!!!!!!!

I've had this for almost 3 yrs and I gave up using it after a month and just try to microwave things. it takes FOREVER to heat up "if it heats up at all" and doesn't cook any foods really I bought the 3 yr warranty as well but it's no use. this oven is horrible!! The previous oven my family had lasted over 30 yrs and would take 2 mins to preheat. They sure don't make things like they used to! And this bothers me because I used to like to make simmering pork chops marinated in the oven. now I can't even make my 4 yr old autistic son french fries in this oven that is HIGHLY overpriced. I'd call up Best But but all of them around me have closed!!!