Customer Ratings & Reviews
- Model:
- FHPC102AC1
- SKU:
- 6483564
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 3-in-1 Portable Room Air Conditioner's cooling capabilities and ease of use, frequently praising its quiet operation and compact size. However, some customers found the remote control unreliable and the window installation kit challenging to use with their windows. A few also noted the unit's weight and concerns about the BTU rating.
This summary was generated by AI based on customer reviews.
there are better units
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a little too loud and while it seems to be producing cool air, it takes nearly three hours to "cool" down a 10`x10` room . . we have a similar unit made by B&D that is much more efficient - pros - neat, clean looking, several nice features (swing door, air cleaner) easy to use cons - loud, takes too long to cool off a relatively small room
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, there! We appreciate you reaching out.
If you hear noise from the unit while in cooling mode, below are a couple of troubleshooting tips.
• You may hear an air movement sound. This is normal. If too loud, set to lower FAN setting.
• You may receive vibration from the unit being on an uneven floor. Move or support appliance correctly on even surface.
If the air from your unit is not cool enough, listed below are some helpful tips.
• Room temperature below 60°F (16°C). Cooling may not occur until room temperature rises above 60°F (16°C).
• Reset to a lower temperature.
• Compressor shut-off by changing modes. Wait approximately 4 minutes and listen for compressor to restart when set in the COOL mode.
If needed, you can connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). We are happy to help! ~ Christy
INACCURATE ROOM SIZE INFO: WILL NOT COOL 450 SQ FT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING: ROOM SIZE INFO ON BEST BUY WEBSITE IS INACCURATE. I should have filtered by the 1-star reviews before buying, it would have saved me a lot of headache. The product specs say it will cool a room up to 450 sq ft, but the actual item's package says it'll only cool a room up to 250 sq ft. BE AWARE OF THIS WHEN PURCHASING. For me, that's way too little square footage for the price, so I returned it. Best Buy, please update your information!
No, I would not recommend this to a friendDISAPPOINTED IN FRIGIDAIRE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, worked for one summer, went to hook it up the other day and nothing but hot air. What a waste of money, so disappointed.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Laura! We’re very sorry to hear that your unit stopped working after just one season—that’s definitely not the experience we want for our customers. We understand how disappointing it is to invest in a product and have it fail when you need it most. If your unit is still within the warranty period or you'd like help diagnosing the issue, we’re here to assist. Please reach out to us via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’d like the opportunity to make this right. - Reed
Broken and Missing Pieces
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item as an open box in excellent condition. It was missing the window connector piece and was cracked in the back. Best Buy said they’d replace it but I decided just to buy a new window unit piece on Amazon. Started using it 4 weeks after I got it (heat wave) and it leaked water all over. Found a crack on the bottom which was where the water was leaking from. Best Buy would not honor a return since it was past the return date. Absolutely ridiculous and poor of Best Buy. I did purchase a warranty on it so I got a new one, but I shouldn’t have had to use it for something I bought just 30 days prior.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Sarah.
Thank you sharing your experience. We're sorry to learn the appliance came with the cracks and missing parts. While the outcome as not completely ideal, we're happy Best Buy was able to assist you in this matter. Should you need other assistance, please call us at 800-374-4432 Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Buyer Beware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 18 months then compressor stopped working. Bottom line, this was suppose to be one of the better ones. Go with a cheaper one or get the extended service warranty. Buyer beware. Getting service is not possible via BestBuy out of warranty, and the manufacture repair service is a joke on the phone. Lastly, good luck getting a repairman to service these units - they won’t want to waste their time, in my wxperience
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We regret to learn that this has been your experience with your air conditioner, Lucky. This is certainly not the kind of experience we aim for our customers. Consumer satisfaction is of the utmost importance to us here at Frigidaire so if there is anything we can do to provide you any assistance, please do not hesitate to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Great at first then problems quickly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon first using the unit, it worked fantastic keeping a small apartment living room cool. Fast forward to two months later and the unit pumps cold air for a couple minutes, shakes violently then just blows air and no longer cools. I would skip this model completely and maybe even this brand.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Bob. We're sorry to hear there are some flaws in the quality of our products, and we do apologize if they give you some trouble using them. We want you to know that we have heard you and will use this feedback to make better products in the future. If you need any help, contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist. ~Ruth
Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too great didn’t blow enough cold air in a small room. Had to return it back to Best Buy
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry that your experience did not meet your expectations, Fred. Please know that this isn't the kind of impression we would want to leave you behind. No worries, rest assured that we will work hard to improve your future exposure to our brand and products. For any assistance you may require, please do not hesitate to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
- Cons mentioned:Window kit
Did not publish my first review!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not publish my first review. Like I said, the delivery was delayed and it was crucial for me to get it on time. Window kit is not very good as well.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, MdmahbuburR! We are disheartened to learn that you have not had the effortless experience we strive to give our customers. Our number one goal is customer service, and your feedback will help us understand our strengths and identify areas for growth. If you have any specific concerns with your appliance, please let us know. You can contact us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist. -Rox
Not holding up well in NYC heatwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Living in NYC during second week of heatwave and it’s not all that cold. Would not recommend.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Rosie! We greatly appreciate you taking the time to provide us with feedback. It is so unfortunate that you have had this experience with your portable AC in such a short time, and we know how important to have a great working air conditioner especially in this summer season, so we can understand your disappointment. One of our main goals is customer satisfaction and would be happy to look at the options we have available to address your concerns. At your convenience, please reach us out via Live Chat [https://www.frigidaire.com/en/contact-us] or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist. ~Juan
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste ur money on this air conditioner. Mine died within a year and a half. Amazon has way better ones that will last you 5+ years for the same price.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Kath. We can feel the disappointment, and we want you to know that we are willing to help you with any possible options we have. We understand how important it is to have quality appliances at home. We're sorry that our products did not meet your expectations. Please don't hesitate to contact us for more assistance, via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
Avoid this and buying from Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it worked. The return window is two weeks and it died at 15 days. I should’ve taken it back at the first error code, but I decided to troubleshoot. That’s on me.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
- Pros mentioned:Cooling, Ease of use, Noise levelCons mentioned:Weight
Frigidaire 3 in 1 ac unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This portable ac unit saved our bacon when our whole house ac crashed. We have a med sized 2nd story bedroom and it kept it cool enough to escape our otherwise 90 degree plus two story house. Very easy to install, we didn't even have to take the screen out of our window. It is a little bulky, heavy as we are older but made it up the stairs. I would give it 5 stars if the decibel level was a little lower but we were both able to sleep well when it ran. I am hyper sensitive to noise so this may be a problem for some, but again it was tolerable and the cool air was great. We have only used the AC not the fan (a little louder it seemed) and not the dry option. I would recommend either this unit or a similar style. Only had it a month though so can't comment on how long it will last. Easy to order with Best Buy also.
I would recommend this to a friend Portable AC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get cold after a year and to get a replacement takes forever
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Tasia C. We apologize that this has been your experience with your appliance in such a short time. This is not the experience we want for new owners such as yourself. We recommend reaching out to us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday-Friday, 8:30 am - 8 pm EST. - Maico
poor performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have it in a small room and it is loud and can’t keep the room cool.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Best Buy is false advertising
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd one we purchased because the 1st one worked very well, but it was used and missing parts, so we returned it. It was sold as open box, which was supposed to be new & have all parts. We bought this 2nd one since the 1st was a good AC, but received an open box instead of a "new" one. Best Buy would not give us the open box discount so we returned it. Bestbuy gets a zero review for sending us used ACs even though we paid for new ones, Best Buy is false advertising.
I would recommend this to a friendPortable ac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t not cool a room on 300 sq feet Changes the temp of a room from hot to manageable but does not cool So it’s says rated for 450 sq feet but it really meant for 200 sq feet or smaller Not happy with the purchase
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Dani! Thank you for sharing your concerns with us. We are sorry to hear that you have not been pleased with the performance out your air conditioner. If you are experiencing cooling issues, please check the following conditions: clean air filter, if dirty, set air conditioner to a lower temperature, re position air louvers for a more efficient air flow, make sure the appliance is not blocked by drapes, blinds, furniture etc., and close all doors, windows and other cool air escapes. We hope this helps. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
- Cons mentioned:Weight
Missing Parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's heavy. No problem, I got it up three flights of stairs only to find missing parts. The only option, return it. I did!
No, I would not recommend this to a friend - Pros mentioned:Cooling, Noise levelCons mentioned:Remote control, Weight
Keeping it chill.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been able to use this A/C for a few days. And man it comes in clutch when you need it! The unboxing wasn’t too bad. It does have some weight to it but once it’s out of the box it’s on wheels so moving to each location isn’t too bad. Setting it up it pretty easy I didn’t have any issues. I do wish the tubing was a little longer it has great feel and durability but it does get stiff and when trying to get to a higher window makes it a little annoying but that’s minor. There are a few settings you can use to either purify, cool, and dehumidify. It does purify the are at the same time which it a plus to do both. The cooling is what I mainly use. It cools very well. I used it in my master bedroom and it cooled within 30-45 minutes. You can also put it on a timer so you don’t accidentally leave it running. I put in on when I went to bed and it stopped exactly after the timer elapsed. The remote is good but you have to be in line of sight or else it won’t take the changes. It’ll show on the remote but you need to sync up by pressing a button while pointing at it if you do it without the device beeping. The vent fan does oscillate to allow for a spreading of the air up and down. One gripe I have but it may be minor because it’s my first AC unit is that it is pretty loud when it gets going. So that may be a factor. But overall it has a great look, very easy to set up and use. I would definitely recommend it.
I would recommend this to a friend Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure why this does not cool my small living room kitchen combo. It does not make sense there are no gaps in set up and I even have a fan pushing the air into the room from the table near it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, Chris.
We're sorry to see that this model is not keeping your space cool. Please ensure nothing is blocking the air flow as well as ensuring the filter is cleaned. Please try lowering the temperature on the air conditioner. Also, if the additional fan is right next the the appliance, try moving it further away for better circulation. Should you need any assistance, please call us at 800-374-4432 Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
No longer a BB customer after this...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the window kit, part #3 on checklist. Contacted BB via chat and phone, and both told me only option was to return for refund as no stores in my area carry this model. This was Geek Squad certified like new, that says a lot about BB not being trustworthy.
No, I would not recommend this to a friend